- Conference Article
- 10.63550/iceip.2025.19.49.001
Modeling the Growth of Service Centers Due to the Impact of Recommendations
- Apr 01, 2025
- O.v Rukodaynyy + 4 more +4
The relevance of the work is related to the importance of quickly attracting customers to new service centers. Since the efficiency of ensuring this process through promotion is rapidly decreasing, it is important to organize the attraction of consumers through recommendations. The purpose of the work is mathematical modeling of the process of increasing the number of clients in service centers, taking into account the influence of recommendations of different types of consumers, using the example of Therapeutic and physical rehabilitation ( TPR ) clinics. It is shown that the maximum number of clients of service centers is directly proportional to the promotion activity and the recommendation parameter (R). The greatest influence on the recommendation parameter is exerted by the duration of use of the service by clients. At the same time, negative reviews can have less influence on the growth rate of the number of clients. The recommendation parameter can take negative values and in this case the dynamics of the number of clients becomes rapidly growing - exponential. Promotion management allows for rapid growth in the number of clients to the required level, and then the transition to an economical promotion mode without reducing the number of patients. The conducted research of the dynamics of the recommendation parameter in relation to the TPR clinic show that its value changes several times during the year and averages 13. Thus, customer recommendations increase the flow of patients many times over compared to that generated by promotion. The results of the work can be used to optimize promotion and recommendation activities in growing service and product supply centers, including the growth in the number of clients of new bank branches and Web sites.
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