ISPO policy with regard to consumers as users of prostheses and orthoses.
Introduction In the International Society for Prosthetics and Orthotics (ISPO) there was a need for developing a policy regarding consumers. The consumers (patients, being the users of prostheses or orthoses or orthopaedic shoes and the users of the seniices of the prosthetics and orthotics facilities) are central actors in the field of total quality management regarding prostheses, orthoses and shoes. ISPO has great interest in consumer affairs such as services and quality of prosthetics and orthotics facilities, consumer satisfaction, and accessibility of facilities. This policy paper has recommendations to all personnel (prosthetists, managers, engineers, medical doctors, physical therapists etc.) with regard to the professional relationship to consumers. The main international document to support the writing of this ISPO policy paper with regard to persons with a disability is the Standard Rules on the Equalisation of Opportunities for Persons with Disabilities. Those Rules were formulated and adopted by the United Nations Plenary Meeting on 20 December 1993 to provide a starting point for the design of new policies by national governments. All member states accepted these Standard Rules for that purpose. Also, the Health Care Consumer Bill of Rights and Responsibilities and other manuscripts were used to prepare this policy paper. The Executive Board of ISPO accepted this policy paper in
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