- Conference Article
1
- 10.1109/icir55739.2022.00028
Combining Natural Language and Machine Learning for Predicting Survey Responses of Social Constructs in a Dyad
- Dec 01, 2022
- Bruno Abreu Calfa + 5 more +5
Measuring social constructs such as engagement, rapport, and trust often rely heavily on surveys and behavioral observations. This paper describes a method to use features identified by psychology-based language analysis, combined with machine learning, to predict participant survey responses in a training context based on 120 dyad transcripts. The method analyzed data collected from subjects performing a circuit board training task within the project called SCOTTIE, Systematic Communication Objectives and Telecommunications Technology Investigations and Evaluations. In this study, the collected data showed low utterance count and a lack of correlation between features and survey responses, suggesting that the context in which the interactions occurred may limit opportunities for interlocutors to manifest social behaviors verbally, which in turn affected the ability to use language analysis to predict subject perceptions of the interaction. However, the methodology appears sound.
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