- Research Article
- 10.70594/brand/13.1/4
The Importance of Customer Relationships and the Need for Competitive Analysis in the Banking Sector
- Jun 23, 2022
- BRAND. Broad Research in Accounting, Negotiation, and Distribution
- Irina Ianto
<p dir="ltr"><span>The relationship between banks and their customers, especially corporate clients, plays a crucial role in financial stability and business growth. This paper explores the importance of understanding customer behaviour, the benefits of banking services, and corporate decision-making in financial transactions. By incorporating established marketing and service theories (Kotler &amp; Keller, 2016; Zeithaml, Bitner &amp; Gremler, 2018), the study highlights factors that influence banking relationships, corporate customer needs, and decision-making units. Additionally, it discusses the role of strategic partnerships and long-term banking commitments (Grönroos, 2007) in enhancing customer retention and financial performance. The findings demonstrate that a deeper understanding of corporate banking behaviour leads to better financial service offerings and improved customer satisfaction.</span></p><div><span><br /></span></div>
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