Water Services Corporation (Malta)

ABSTRACT Many water utilities are at least occasionally affected by unpleasant taste and odour (T&O) in drinking water. For decades, aesthetic water quality has been of secondary concern to water producers, with water safety being the primary focus. However, there has been a recent shift towards prioritising consumer satisfaction, encompassing not only services, but also water quality, including T&O issues, which can negatively impact the supplier's reputation. Starting to address a T&O problem until consumers' complaints become massive is too late and puts water producers under great stress to take effective action in a timely manner. Rather, a preventive approach is necessary. The most effective approach is to include T&O as a hazard to assess and manage in the context of developing a water safety plan (WSP) for the supply system. The development of a WSP provides an excellent platform for including the stakeholders needed to control the source of T&O events, as this often requires multistakeholder cooperation. Our review provides a comprehensive guide to addressing T&O occurrences and shows how this can be included in the framework of WSP development. It identifies supporting tools and illustrates the information given with a number of examples from water suppliers' practice.

Journal Article Regulatory overview of the Trusts and Trustees Act Get access Michelle Buontempo Michelle Buontempo Deputy Director Company Compliance Unit, Malta Financial Services AuthorityNotabile Road, Attard BKR 14, Malta Tel: 00356 2144 1155 Fax: 00356 2144 1188 E-mail: mbuontempo@mfsa.com.mtwww.mfsa.com.mt Search for other works by this author on: Oxford Academic Google Scholar Trusts & Trustees, Volume 11, Issue 6, May 2005, Pages 12–14, https://doi.org/10.1093/tandt/11.6.12 Published: 01 May 2005