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  • ВИЗНАЧЕННЯ ЦІЛЬОВОЇ ФУНКЦІЇ ОПТИМІЗАЦІЇ ВТРАТ СТО, ПОВ’ЯЗАНИХ З ТИПОМ ОРГАНІЗАЦІЇ ПРИЙМАННЯ-ДІАГНОСТУВАННЯ АВТОМОБІЛІВ
  • https://doi.org/10.33744/2308-6645-2021-1-48-083-100Copy DOI Icon

ВИЗНАЧЕННЯ ЦІЛЬОВОЇ ФУНКЦІЇ ОПТИМІЗАЦІЇ ВТРАТ СТО, ПОВ’ЯЗАНИХ З ТИПОМ ОРГАНІЗАЦІЇ ПРИЙМАННЯ-ДІАГНОСТУВАННЯ АВТОМОБІЛІВ

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Abstract

The article considers the components of the target function of optimization of HUNDRED losses associated with the introduction of the post (posts) of acceptance-diagnosis with the increase of the set of diagnostic equipment. In particular, the target function of optimizing losses at the service station is presented in the form of an economic criterion that takes into account the maximum possible number of components on which depends the technological efficiency of the service station and the level of "satisfaction" of car owners with services. The object of research is a car service station. The purpose of the work is to conduct a study of the target function of optimization of HUNDRED losses associated with the type of organization of acceptance-diagnosis of cars and to find out algorithms for finding the components of the target function based on the representation of HUNDRED as a queuing system. Research method - analysis and formalization: quantitative indicators of the objective function, methods of forming a group of events, alternative solutions and calculation of the main components of optimization of HUNDRED losses as a queuing system. It is established that the target function of optimization of HUNDRED losses has economic essence and can be presented in the form of complex criterion. It is found that based on the theory of queuing for the area of reception-diagnosis it becomes possible to find solutions of the system of equations that describe its current state, namely: 1) the probability that the system has no requirements, ie free all "workers »Posts and no applications in the queue; 2) the probability of finding the system in a certain state; 3) the probability of denial of the received application for maintenance, ie the probability of finding the system in the last valid state; 4) the average number of occupied reception posts. Similar solutions were found for the TO-R zone. The formulas for determining the components of the duration of the application are considered and given. The formulas for determining the average value of the duration of work in the area of maintenance by the flow of faults and their share in the total flow of applications. The necessity of the 5th - 6th step of building the equipment in the reception-diagnostic area for detection of additional malfunctions (hidden defects) is substantiated. It is established that the average processing time of the application at the posts of acceptance-diagnosis includes three components: 1) the average time of acceptance-diagnosis of the declared ambiguous manifestation of the fault; 2) the average time of additional preliminary diagnosis on the application, which contained ambiguous manifestations of malfunctions. Depends on the number of diagnostic operations performed and the available equipment; 3) the average time of additional diagnosis on the application, which either did not contain ambiguous manifestations of malfunctions, or they did not fall within the capabilities of the existing diagnostic complex at the reception. The results of the article can be used to model the operation of the service station as a queuing system in computer software products and will reveal the low efficiency of diagnosing the main systems of cars in a particular service station. KEY WORDS: DIAGNOSTIC PARAMETER, APPLICATION, PROBABILITY, FAULT, EQUIPMENT, POST, PROFIT, ACCEPTANCE-DIAGNOSIS, SYSTEM.

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