Механизм повышения эффективности бизнес-процессов предприятий розничной торговли непродовольственными потребительскими товарами

The article systemises methodical instruments for evaluating efficiency of measures of digitalisation of business processes of enterprise. A schematic diagram of a general algorithm for evaluating the effectiveness of measures to digitalise the business process of enterprises has been developed. It is determined that assessing the degree of effectiveness of measures to digitalise the business processes of enterprise will also indirectly create conditions for identifying bottlenecks, based on which the management of enterprise will be able to make operational management decisions to optimise the business process through its digital development. It is substantiated that the assessment of business processes and their digitalisation should lie within the functional responsibilities of a certain entity; for this purpose, it is proposed to establish committees at the enterprise to assess the efficiency and digitalisation of business processes. In addition to formulating proposals for eliminating bottlenecks and directions and methods of digitising the company's business processes, the functional responsibilities of the Business Process Efficiency and Digitalisation Committee include the function of assessing the efficiency of an already digitised business process. For this purpose, the Committee develops analytical tools using established business process evaluation methods adapted to the evaluation of a digitised business process, which may include the PDCA cycle, internal audit of business processes, analysis of key performance indicators, functional and cost analysis, and analysis of stakeholder requirements. Each of the proposed instruments for evaluating the effectiveness of measures to digitalise the enterprise's business processes is adapted. It is summarized that when assessing the efficiency of business processes with a view to determining the need for their digital transformation or assessing the efficiency of a digitised business process, it is advisable for an enterprise to approach this issue in a comprehensive manner, namely, to develop clear policies and procedures by establishing and regulating the activities of the committee for assessing the efficiency of the enterprise's business processes by delegating to it a responsible person from each unit for managing business processes that create value or participate in this process.

The relevance of this research topic is determined by the following: numerous factors, both internal and external, have made continuous improvement vital in today's markets. First, the efficiency of many processes tends to decline over time if not continually maintained. Second, if an organization isn't improving the quality of its services, you can be sure its competitors are. Third, modern consumers are becoming increasingly demanding. Meeting these demands is imperative. The level and quality of supplies are improving daily. This inevitably leads to rapidly rising consumer expectations. Exceeding expectations isn't always possible, but it is worth striving for. In this context, a company's competitiveness is enhanced by its ability to better understand current market conditions, analyze and anticipate future operating conditions, respond to environmental changes, and ensure its internal organization meets market demands. Moreover, change is not viewed as an exceptional phenomenon: the need for it arises uncontrollably and is not dependent on the management methods used by the enterprise, but is dictated by the accelerated pace of modern life and the changing environment. Therefore, a company seeking to survive or improve its market position must continually improve its production technologies and business process management. Keywords: Efficiency of business processes, enhancement of service quality, supply levels, consumer expectations, and advancements in production technology.

The article reveals the essence of the qualitative side of the management process of organizing an audit of the activities of an economic entity. An analysis of the definition of “audit quality” in accordance with all current regulatory acts has been made, and its own version has been proposed: as the compliance of the processes performed by the auditor related to the audit. The main elements of conducting a qualitative audit have been determined: the object, qualitative characteristics, meeting the needs of information users. Factors for the formation of audit quality in agricultural enterprises (the quality of the work of the auditor and the department, the quality of accounting information) have been established, which are ensured by: improving the qualifications of employees; increasing the efficiency of the audit firm; increasing the efficiency of the management system; increasing the efficiency of the internal control system; automating internal processes; methodological support. In connection with the allocation of significant attention to professional audit organizations focused on management and establishing qualitative audit rules, we recommend reviewing their standards in the perspective of supplementing them with COSO rules. This approach involves the development of an integrated model of risk-based internal audit, which will help auditors perform their functions better and more effectively. However, the analysis of this model also revealed certain shortcomings in relation to agricultural enterprises, which consist in ignoring control functions at the decision-making stage. We attribute this to the fact that the COSO recommendations were created by management specialists who are not fully oriented in the economy of agriculture. To eliminate the above shortcomings, we propose to apply to this model elements that are inherent in the audit of improving the efficiency of agricultural business processes. As a result of using the final model, the following was observed: 1) an increase in the breadth of tasks performed to verify the reliability of the operations performed and assess their efficiency; 2) an increased focus on the vital activity of all agricultural cycles; 3) in comparison with a production audit, this model is not limited only to issues of increasing the efficiency of production activities; 4) in most cases, high-quality procedures for auditing the efficiency of business processes direct the enterprise to strategic planning.

The main goal of the Center for Efficiency in Sustainable Energy Systems is to produce a methodology that evaluates a variety of energy systems. Task I. Improved Energy Efficiency for Industrial Processes: This task, completed in partnership with area manufacturers, analyzes the operation of complex manufacturing facilities to provide flexibilities that allow them to improve active-mode power efficiency, lower standby-mode power consumption, and use low cost energy resources to control energy costs in meeting their economic incentives; (2) Identify devices for the efficient transformation of instantaneous or continuous power to different devices and sections of industrial plants; and (3) use these manufacturing sites to demonstrate and validate general principles of power management. Task II. Analysis of a solid oxide fuel cell operating on landfill gas: This task consists of: (1) analysis of a typical landfill gas; (2) establishment of a comprehensive design of the fuel cell system (including the SOFC stack and BOP), including durability analysis; (3) development of suitable reforming methods and catalysts that are tailored to the specific SOFC system concept; and (4) SOFC stack fabrication with testing to demonstrate the salient operational characteristics of the stack, including an analysis of the overall energy conversion efficiency of the system. Task III. Demonstration of an urban wind turbine system: This task consists of (1) design and construction of two side-by-side wind turbine systems on the YSU campus, integrated through power control systems with grid power; (2) preliminary testing of aerodynamic control effectors (provided by a small business partner) to demonstrate improved power control, and evaluation of the system performance, including economic estimates of viability in an urban environment; and (3) computational analysis of the wind turbine system as an enabling activity for development of smart rotor blades that contain integrated sensor/actuator/controller modules to enhance energy capture and reduce aerodynamic loading and noise by way of virtual aerodynamic shaping. Accomplishments: Task I. Improved Energy Efficiency for Industrial Processes: We organized an energy management training session held on February 22, 2011, which was advertised through a regional manufacturing association to provide wide-ranging notification. Over two dozen companies were represented a the seminar, ranging from heavy manufacturing businesses with $5,000,000 per year energy expenses, to small, light manufacturing facilities. Task 2. Landfill Fuel Cell Power Generation Solid Oxide Fuel Cells (SOFCs) were constructed and evaluated as a means of obtaining electrical energy from landfill gas. Analysis of landfill gas. Attempts at collecting gas samples at the landfill and evaluating them on campus were still unsuccessful. Even a Teflon® sample bag would lose its H2S content. Evaluation of Gas Clean-up We consider this a confirmation of the CO2 effect on the solubility of H2S in water making much less sulfide available for the photocatalyst. It also means that another method should be employed to clean up landfill gas. Nonetheless, composition of impurities in landfill gas was reduced sufficiently to allow successful operation of the test fuel cell. Comparison to a PEM fuel cell system. If a PEMFC were to be operated with landfill gas as the fuel, the gas would have to be treated for sulfur removal, and then processed in a reformer large enough to drive the equilibrium far toward the products, so that negligible CO would flow into the fuel cell. Analysis of a fuel cell running on landfill gas. Using a Gow-Mac gas chromatograph with a thermal conductivity detector, unambiguous determination of CO can be made, at least as a primary constituent Task 3: Task 3 Plasma Controlled Turbine Blades Wind Turbine Selection. After carefully reviewing the various model available in the market the team selected the ARE 110 (2.5kW). The ARE 110 provides a very long life with little maintenance due to their relatively low rotational speeds (low RPM). The turbines large swept area (10.2ms2/110sq.ft), high-efficiency blades, purpose built alternator, and optimized power electronics ensure maximum energy capture from a wide range of wind speeds. Two wind turbines were installed side-by-side at the Melnick Hall site to compare their performance. Evaluate and Optimize Aerodynamically Enhanced Turbine Blades Due to delays in the installation of the wind turbines, no actual data was obtained within the contract period. At this time, the turbines are installed and operational at YSU with standard blades. We are in contact with Orbital Research and in discussion as to how best the required data can be obtained.

The purpose of the author’s fundamental research is to increase the efficiency of processing business processes in automated systems (AS) in the basis of graphic languages by reducing the time spent on their development and processing. The goal is also to improve the success of the processing of workflow diagrammatic models. Moreover, success is understood as meeting the requirements for resource constraints, including functionality, financial component and deadlines. Also, the goal includes improving the quality of diagrammatic models by controlling denotative and significative semantic errors. The business process itself is presented in the form of a diagrammatic workflow model, and process processing refers to the analysis, control, transformation and interpretation of workflow diagrammatic models. The paper contains an analysis of existing approaches to automating the design of workflows in a large design organization. Descriptions of the development of the theoretical foundations for the processing of diagrammatic models of workflows are proposed in the form of a new principle of organizing the flows of design work in the basis of graphic languages – “Ensemble”, a new analytical model of organizing the flows of design work, taking into account orchestration, choreography. The developed principle and model are integrated into the methodology of the structural-semantic approach. A computational experiment based on the developed model is described, which represents the workflows of design work in the design preparation of production and technological preparation of production. This article is one of the follow-up works on the methodology for processing design workflows in the basis of graphic languages.

In the manufacturing industry, the business process of selling roll forming machines plays an important role in producing products with high quality and high efficiency. Therefore, this research was conducted to improve the effectiveness of business processes on Vietsteel Brand Roll Forming Machine customer orders at PT Vinatech using the Business Process Improvement (BPI) method and streamlining techniques. The potential problems identified lie in making approval profile designs that are still done manually, which results in errors in machine design and delays in shipping goods. After improvements were made to business processes through upgrading efforts in the streamlining category, there was a significant decrease in resource usage and accelerated the customer order business process at PT Vinatech. Thus, the results of this research can support the improvement of quality and efficiency of business processes in customer orders of Vietsteel Brand Roll Forming Machine at PT Vinatech which has a positive impact on customer satisfaction and company profitability.

The aim of the article is to analyze the impact of information technology on the efficiency of business processes in modern marketing. A business process optimization helps an enterprise increase its competitiveness by reducing the time from product development to market launch and reducing production and promotion costs. This helps to enhance the efficiency of marketing strategies and increase the profitability of the enterprise. Optimization of business processes in marketing, in particular through the use of process management, is an important element of the company’s strategy for achieving success and ensuring competitiveness in the market. Information technology plays a key role in today’s progress. Under modern business conditions, information technology becomes a powerful tool for increasing the competitiveness of an enterprise, becomes a necessary component of its management system, an important element of its international activity. The rapid progress of information technologies requires increased attention to the processes of their implementation and use. Ignoring current digital trends can lead to business degradation. By analyzing different types of information technology, such as customer relationship management systems, marketing process automation, analytics systems, internet marketing and mobile technologies, social media instruments, data analytics and machine learning platforms, the article explores how these tools contribute to improving productivity and achieving the strategic goals of enterprise marketing departments. The given examples of specific programs and platforms, their advantages and disadvantages, plus a detailed analysis illustrate the importance of using information technology for the successful implementation of marketing strategies and ensuring the competitiveness of enterprises in the modern business environment. Information technology plays a crucial role in the progress of modern marketing, assisting businesses in improving the efficiency of their business processes and ensuring a high level of competitiveness.

The existing Workflow Management Systems, WfMS (ACTIONTm, Xsoft InConcert, Team Ware) show some insufficient due essentially to two factors. First, the enterprises express a real need of WfMS that deal with flexible business processes. These later must adapt to the optimization of enterprises work methods and the evolution of their needs. Second, the enterprises also need of control mechanisms and modeling tools for their WfMS in order to design robust workflow models assuring an efficient and flexible processing of errors and exceptions of execution. In others words, the WfMS must deal with Workflow mining to support Business Processes Re-engineering (BPR). A BPR is a method to improve the effectiveness and efficiency of business processes. Existing propositions in the literature are rather dedicated to the process perspective mining and they neglect the discovering of organizational perspective although it is decisive for the enhancement of existing workflow or the proposing of a new Workflow. The paper addresses the workflow mining by considering the organizational perspective. By organizational perspective, we mean the organizational structures (Federation, Hierarchical, Market and so on) and interaction protocols (Contract net, Auction...) describing respectively the forms of work and the activities allocation process between actors. This paper defends the idea that organizational dimension in multi-agent system is an appropriate approach to discover this organizational perspective since it (i) provides inter-agents communication languages based on performatives which allow capturing the semantic of exchanges between actors, (ii) it introduces organizational structures to highlight the forms of work and (iii) it offers powerful interactions protocols which permit to identify the dynamic organizational structures. First, this paper proposes a Workflow log meta-model which extends the classical one. Then, it provides some algorithms to permit the discovering of the main organizational structures and interaction protocols. Third, it presents the Management process of Water distribution crisis case study to illustrate our approach. Finally, the paper describes the developed prototype, called DiscopFlow, in order to validate the proposed solution.

Studying the problems associated with dynamism and the volatility of the economic environment require the constant development of the enterprise is a complex and multifaceted phenomenon, marked by many unresolved problems. The choice of other business processes for outsourcing is an important problem, from the decision of which depends the efficiency of the development of industrial enterprises. They require constant development and improvement of the organization of the enterprise, development of new, progressive forms and management methods that can minimize and neutralize the impact of negative factors on the indicators of their development. Especially it concerns the industrial enterprises. The problems of low competitiveness of industrial enterprises, the limited resources necessary for their effective functioning, and the low level of human resources require changes in economic activity through effective management methods, high efficiency of business processes and increase the competitiveness of business entities, which should become the basis for the formation of a new model of economic activity of industrial enterprises on the basis of the constructed model for choosing the optimal outsourcing, providing to increase the efficiency of the industrial process of an industrial enterprise. The development of modern economy is based on the effectiveness of business processes, therefore research of business processes of industrial enterprises, are based on it, deserves special attention. Accelerating the pace of modernization, the speed of creating new knowledge and competition need not just the use of more advanced technical and technological solutions, but the introduction of management methods based on the model of choice of optimal outsourcing. Therefore, business processes in industrial enterprises are closely related to the introduction of new methods, technologies and management tools aimed at adapting business entities to the changing conditions of the external environment and the full realization of their production and potentials, and those that allow an industrial enterprise to obtain other competitive advantages.

The article examines the peculiarities of business process management in the hotel industry. It was found that the model that combines business processes in the hotel industry includes three main processes ‒ provision of accommodation, food services and, depending on the category of the temporary accommodation facility, additional services.It has been proven that management business processes consist of: management, marketing and financial processes, the main (accommodation, food and additional services (entertainment, wellness, business services, etc.) create the value of the hotel service/goods, why the hotel receives core profit Supporting business processes ensure the efficiency of core business processes. Development business processes create profit in current activities but are aimed at obtaining benefits and profit in the future, ensure the development of the hotel, etc.The purpose, tasks and advantages of business planning in the hotel industry are revealed.It has been proven that to assess the definition of the level of business processes that take place in the hotel industry of the state, it is appropriate to use the matrix method, which is calculated on general and integral indicators. The application of this method allows not only to determine the main leaders and the place in the competition, which is evaluated by the criterion of the maximum points scored, but also to quantitatively assess the lag behind the region with the best level of business processes. The existing methodology involves the use of four key factors: social, client, financial and personnel.Using the matrix method, the integral indicator of business processes in the hotel industry of three southern regions of Ukraine ‒ Kherson, Mykolayiv and Odesa ‒ was evaluated. It was revealed that the rating of the regions for the implementation of business processes in the hotel industry was distributed according to the integral indicator as follows: the Mykolayiv region takes the 1st place, the Odesa region takes the 2nd place, and the Kherson region takes the 3rd place. The Odesa region has a strong position in terms of social and personnel components, and the Kherson region has the best position in terms of the client (tourist) component. For the calculations, 12 key evaluation indicators were used, charac-terizing individual components of the region's potential. Keywords:business process, hotel business, hotel, model, matrix method, points method

Apart from land, labour, capital and technology, any entrepreneurship venture involves efficient use of networks which may be for generating business or increasing the efficiency in business processes. The given case is one such compilation of data about an entrepreneurship venture where the protagonist uses the concept of networks in business. The business model used by him has been successful in short term but he is apprehensive of its utility in long term, especially in the light of the problems which he is currently facing. This entrepreneur operates a micro enterprise located in a backward district of India and uses his networks to start a business. The case discusses the application and utility of supply chain networks in microenterprises. The basic objective of the case is to provide for discussions to the problems this business is facing with a focus on the business and not the entrepreneur. This involves a study of the business model in practice by the protagonist as of now, the problems faced by the business and related present and future issues.

Abstract. The article explores the role of crowdsourcing as a tool for creating innovative products in business. The author analyzes modern approaches to organizing crowdsourcing platforms and their impact on the efficiency of business processes. Key advantages of using crowdsourcing are identified, including access to global expertise, reduction of development costs, acceleration of innovation implementation, and improvement of managerial decision-making quality. The challenges associated with implementing crowdsourcing initiatives are also considered, such as organizational difficulties, quality control of ideas, integration of results into internal business processes, and the protection of confidential information. The study substantiates the importance of crowdsourcing in enhancing the competitiveness of enterprises, particularly in the context of digitalization and globalization of markets. The possibilities of integrating crowdsourcing into various industries are examined, highlighting its potential to transform traditional business approaches. The analysis emphasizes the influence of crowdsourcing on fostering an innovation-driven culture within companies. Specific examples of crowdsourcing platforms, such as LEGO Ideas and NASA initiatives, are analyzed to demonstrate their effectiveness in generating and implementing novel ideas. These cases illustrate how crowdsourcing fosters collaboration between businesses and communities, resulting in innovative solutions tailored to market demands and societal needs. Furthermore, the article highlights the growing relevance of crowdsourcing as an alternative to conventional research and development methods. It enables businesses to optimize resources, enhance customer engagement, and reduce time-to-market for innovative products. However, the study also emphasizes the need for well-designed management methodologies to address potential risks and maximize the benefits of crowdsourcing initiatives. The findings suggest that crowdsourcing is not only a driver of innovation but also a foundation for developing new models of interaction between businesses and society. By leveraging the collective intelligence of diverse participants, crowdsourcing paves the way for sustainable enterprise development, creating value for both businesses and their stakeholders. Thus, it offers significant opportunities for fostering creativity, improving operational efficiency, and achieving long-term success in a rapidly evolving business environment.

Introduction. Modern organizations operate with large volumes of data from various sources, in particular: intelligent sensors; tools for monitoring, controlling and diagnostics; syslogs and human-generated content, etc. others Artificial intelligence technologies increase the capabilities of data analysis and use them for effective business, can create original images and texts for marketing purposes and give intelligent recommendations for analytics. The above indicates that artificial intelligence is gaining more and more importance as a tool for increasing efficiency, optimizing resources and providing competitive advantages to the enterprise's business strategies. Purpose. Identification of the key advantages of using artificial intelligence technology for enterprise management and analysis of its impact on productivity, quality and efficiency of business processes, as well as prospects for the development of this technology in the modern business environment. Methodology. Systematic analysis of scientific publications on this topic. The summarization of materials on the research topic was carried out in accordance with the established requirements for a comprehensive search of scientific publications in open access in order to identify general trends and assess the prospects for the development of this technology in the modern business environment. The results. In the materials of the article, the justification of the key advantages of using artificial intelligence for the management of enterprises is provided and it is established that artificial intelligence has a significant potential for automating routine tasks, in particular, such as document processing, database management or creating reports, etc. It is noted that artificial intelligence contributes to the rational justification of management decisions based on the analysis of large volumes of data in the company's activities, taking into account the behavior of consumers of products (services), relevant financial and economic indicators and market trends. It is advisable to use artificial intelligence in the optimization of supply chains taking into account the risk and justification of alternative logistics solutions. In the field of quality control, artificial intelligence provides automatic detection of defects with the help of computer vision, which reduces the amount of defects and increases compliance with standards. In addition, it is an effective tool for personnel management, assisting in recruitment, performance evaluation and forecasting of training needs. Based on the results of the research, it was concluded that artificial intelligence is becoming an integral part of modern enterprise management, providing opportunities to optimize business processes by reducing costs and introducing innovations. It has been established that in order for enterprises to make the most of the advantages of artificial intelligence technology, it is necessary to invest in the adaptation of internal processes and personnel training, which contributes to the creation of prospects for long-term progressive development, ensuring flexibility and competitiveness in conditions of rapid changes in the market environment.

The new economy is built on information technology and the sharing of knowledge and intellectual capital. In such a knowledge-based economy, competitive advantage will be with those countries that have the capacity to deliver fast and have innovative forms of work organisations that raise productivity. In such an environment, small and medium-sized enterprises (SMEs) have tremendous opportunities. Implicit promises include access to world markets, low-cost entry into new markets and the ability to gain efficiencies in business processes. However, these promises may be illusory for most SMEs. The virtual marketplace is rapidly fostering the growth of new business models that require restructuring of their value chains for current businesses. To be a player in this competitive arena, a large investment in personnel and infrastructure is required. Technological, organisational and marketing hurdles are also making it more difficult for SMEs to succeed in knowledge-based economies. The following discussion describes many of the primary factors that are hindering the success of SMEs in today's knowledge-based economy.

Consider the grim situation of physicians employed in corporate medical departments. As portrayed by Elaine Draper, based on interviews with sixty physicians employed by companies large and small, government and union officials, and others, corporate physicians are disdained by their colleagues in clinical practice for having poor skills and for kowtowing to management, yet their corporate bosses view them as suspect for an outlook that derives from medical training rather than from the bottom-line values of an MBA culture. Some try to take solace in seeing themselves as the worker’s doctor, but that, too, is impossible, since workers well understand the doctors’ real conflicts of interest. Perpetually at risk of being replaced by independent contractors, corporate physicians respond by demonstrating what good team players they are. They write medical evaluations favoring management positions, discount evidence of hazardous substances in the workplace, breach confidentiality, become adjuncts of corporate legal departments, and administer drug tests and other medical screens they don’t believe in. Support for resisting pressures and incentives that lead to these practices is nowhere to be found, since, according to Draper, their professional association is dominated by a corporate outlook; she even quotes editors to suggest that its journal is edited to favor corporate positions. Although it is written in academic prose (Draper is a professor of sociology at California State University, Los Angeles), the relentlessness of Draper’s account makes one wonder whether the picture is exaggerated. But the details are sobering and reinforced by the many quotations laced with either cynicism or resignation at the chasm between professional values that stress the overriding ethical obligation to the patient’s health and the day-to-day demands of corporate practice. The account is convincing, too, in illuminating the legal and business context in which this conduct takes place. Draper shows how corporations in a globalized economy, constantly seeking to lower labor costs, approach health-related questions such as drug testing and other screens for employees, federal health and safety regulation, and workers’ compensation with strategies to displace responsibility for workers’ or public health onto others. Counterincentives to foster a healthy workforce, much less a healthy community, are generally absent, and in most industries the most effective antidote—labor unions—has declined. In this world, corporate physicians who “are under constant pressure to cast their medical judgments in profit terms and show the business value of medicine” are no different from other workers. It follows that for Draper, the only appropriate responses are legal requirements, economic incentives, and regulatory regimes that place a greater responsibility on the corporation to protect the health of its