ІСТОРІЯ ТА ІСТОРИК В КОНТЕКСТІ СУЧАСНИХ СТРУКТУР ІНТЕРНАЦІОНАЛІЗАЦІЇ ЦИФРОВИХ РЕСУРСІВ

Purpose The purpose of this study is to identify and rank total quality management (TQM) enablers and information technology (IT) resources to provide a reliable and valid measurement instrument for evaluation in Indian information and communications technology (ICT) organizations. Design/methodology/approach Based on a literature review of TQM enablers and IT resources, 17 factors are identified, of which, 9 are TQM enablers and 8 are IT resources. The empirical data, retrieved from 801 ICT organizations, is tested by descriptive analysis and factor analysis (FA). FA is used to ensure that items in each scale sufficiently reflect the scope of each factor. Findings This paper has developed an instrument that can be used to evaluate items to implement TQM enablers and IT resources. The instrument identifies 17 reliable and valid factors, out of which 16 are input factors, while 1 is an outcome factor. Practical implications This instrument will provide a practical understanding to enable the monitoring of TQM enabler and IT resource activities in ICT organizations. Along with this, these instruments will help to build models related to constructs that will further achievement of customer satisfaction (CS). Originality/value This paper presents an instrument which validates the different items of TQM enablers and IT resources. It also shows the relationship between the two in terms of CS.

Nowadays, the organic nature of business processes and the increasingly complex and dynamic business environment make organizations face severe operational risks. However, current risk analysis methods of Information Technology (IT) resources ignore inter-process correlation and thus inter-process risk propagation. This gap needs a solution since the rigid alignment of organizations cause the risks which propagate throughout the whole organization to be the most serious operational risks. This paper presents a holistic approach for quantifying risk propagation in business processes based on the risk analysis of their underlying IT and human resources. This approach adapts financial techniques to quantify the level of risk that average and severe events on IT resources generate on individual business processes, and to quantify the risk propagation impact among dependent processes. This approach was applied to an enterprise modeling case study to quantify risk propagation for different risk epicenter scenarios. The results show that the proposed approach is capable of finding and quantifying both direct and indirect dependencies among operational assets within an organization. A high level of accuracy was observed when comparing the actual value of the process risk and the projected value considering risk propagation.

Notes on Contributors

The rapid emergence of the ICT (Information Communication and Technology) industry gives the high quality services and products to the customers. Effective execution of TQM (Total Quality Management) and IT (Information Technology) together brings many profits in the Indian ICT industry. However, many industries fail to adopt TQM and IT together. Hence a deeper assessment of TQM enablers and IT resources in the Indian ICT industry is warrented. In this context, DEMATEL (Decision Making Trail and Evaluation Laboratory) method examines the most important TQM enablers and IT resources to enable them to successfully implemented in the Indian ICT industry. The objectives of this study are to identify and analyze TQM enablers and IT resources as well as to evaluate their prominence and relation factors using the DEMATEL methodology. The managerial implication of this study is that managers can get the maximum benefits of available enablers and resources. The limitation, future scope, discussion and conclusion are discussed at the end.

IT resources and quality attributes: The impact on electronic green supply chain management implementation and performance

Information Technology (IT) is regarded as a facilitator for both small and large firms to speed up transactions between firms and their suppliers and customers, achieve real-time communication, lower transaction costs, and enhance speed and flexibility. However, understanding whether and how IT can help firms to create business value still remains unresolved. Drawing upon resource-based view theory, source-position-performance framework, we develop and test a theoretical model to explore the interrelationships between IT resources (IT human resources, IT infrastructure), IT capability (back-end integration), IT-enabled inter-firm processes (activity integration, coordination, partnership enhancement), and organizational performance in the fast growth small-to-medium enterprises (SMEs) context. We propose that the value of IT depends on how firms employ technologies to develop IT capability which facilitates inter-firm integration and enhances intermediate business processes along the value chains. Structural equation modeling is employed to test our theoretical conceptualization of 310 Australian fast-growth SMEs across different industrial sectors. The results show that IT resources do contribute to fast growth SME performance through developing IT capability and enhancing inter-firm value chain processes such as integration, coordination and partnership enhancement. This research highlights the role of IT resources and IT capability in business value creation and the ways in which IT is used by fast growth SMEs to enhance core business competencies. Keywords: IT Resources, IT Capability, Back-end Integration, IT-enabled inter-firm processes, Resource-based View of Firms, Source-Position-Performance Framework, Fast Growth SMEs.

The Directorate of Archives and Libraries, Khyber Pakhtunkhwa Peshawar, a crucial organization in charge of managing public library services throughout Khyber Pakhtunkhwa (KPK), Pakistan, is the subject of this study, which critically evaluates the current status of its IT resources and services. This study examines how much IT is incorporated into the Directorate's administrative and service frameworks in a time when digital technologies are revolutionizing library operations. Identifying the available IT infrastructure, gauging how frequently and successfully staff and library users use it, and assessing user satisfaction with the current IT services are some of the main goals. The study also looks into the main issues that prevent the best use of IT, such as administrative limitations, inadequate staff training, and infrastructure shortcomings. Using a quantitative approach, 150 participants—including library staff and patrons—were given structured questionnaires to complete in order to gather data. The results show that despite the existence of some digital tools and services, a number of operational and strategic constraints continue to limit their uptake and influence. The analysis highlights a notable discrepancy between the current state of IT implementation and its potential to improve library services. Subsequently, the study identifies particular measures to address user access, provide more professional development, and enhance IT infrastructure. The intentions behind these interventions are to build digital literacy, modernize public library operations in KPK, and ensure that services respond to the informational needs of users in the modern era.

Notes on Contributors

Evidence is evolving about the impact of patient-centered medical homes (PCMHs) on important outcomes in primary care. Minnesota has developed its own PCMH certification process, envisioned as an all-payer initiative with an emphasis on patient-centeredness, which may add unique experiences and outcomes to the national discussion. We aimed to identify the facilitators and barriers encountered by nine diverse primary care practices selected from the first 80 to achieve PCMH certification in Minnesota. This was a qualitative analysis of semi-structured, in-person interviews. Thirty-one administrative and clinical leaders, including clinic managers, physician champions, medical directors, nursing supervisors, and care coordinators participated in the study. Six factors emerged as most important to the efforts to become PMCHs: leadership support, organizational culture, finances, quality improvement (QI) experience, information technology (IT) resources, and patient involvement. Facilitators included committed leadership at local and higher levels, prior experience and ongoing support for QI initiatives, and adequate financial and IT resources. Reimbursement was a significant barrier due to perceived inadequacy and inconsistent participation by health plans. The unsuitability of electronic medical records (EMRs) to PCMH documentation requirements likewise presented ongoing challenges. Many interviewees described patient input as helpful to their clinics' PCMH-related changes and were enthusiastic about their "patient partners." The majority of interviewees felt that becoming a PCMH was right for patients and was personally worthwhile, even while acknowledging the tremendous effort involved and voicing skepticism about reimbursement over the short term. The experience of participants in Minnesota's state-wide initiative to legislate PCMH transformation provides a broad view of facilitators and barriers. Unique facilitators included a requirement for patient involvement, which pushed practices to create patient-centered innovations, and new reimbursement models based on quality indicators for a population. Among barriers were the costs to practices and patients, and EMRs that failed to accommodate PCMH requirements.

Information Technology (IT) has made rapid advancement since the turn of this century. Ergo the scope and extent of IT has also grown, resulting in increase in the number of internet users, who have differing reasons for using the IT resources. The users of this IT revolution include students worldwide; who interact with technology based on their needs, with relative ease and have found the whole experience enriching. Progress in IT has not only changed the way humans interact with technology but has also influenced the way of interaction between the people. The interaction online is mostly informal and comes without set guidelines and compounded with the relative anonymity provided by internet, also it has complicated an individual’s ability to interact in a respectful and responsible way. The problems relating to internet safety arise from such interactions. Flame wars and cyberbullying are some of the other risky behavioural interactions displayed online and can lead to severe consequences. The unethical use of IT resources in the form of plagiarism, piracy, identity theft etc also questions the moral of an individual. Whilst there may be some idea, multitude of issues regarding Netiquette and ethical use of IT resources are often poorly understood and the knowledge imparted is also fragmented. Moreover, contemporary educators are much in need of such information. Thus, there is a need to include and summarise current priority areas that relate to etiquette and ethics in digital education.

Dynamic information technology capability: Concept definition and framework development

Notes on Contributors

This study aimed to identify the extent with which Information Technology (IT), used to support Total Quality Management (TQM) at Negros Oriental State University (NORSU), and the effect of IT in implementing TQM. The study used the descriptive correlation method which utilized the questionnaire in determining the IT utilization on TQM Implementation at NORSU. The findings indicated that majority of the respondents were in their early adulthood and were male-dominated. Majority of the respondents were college students who were from the College of Business Administration and staff from the different campuses. The findings also revealed that IT resources in the institution were mostly used in all aspects of NORSU operation. On the other hand, the extent of IT usage on the eight (8) dimensions of TQM showed that IT was intensively used in almost all of the dimensions of TQM. Findings further showed significant relationship in the usage of IT resources and the eight (8) dimensions of TQM. Thus, the utilization of IT had an impact on the dimensions and applications of TQM. IT was found to support TQM in the operation of the institution. Recommendations were on the utilization of IT on TQM in business strategies to improve the quality performance of NORSU employees.

For decades, scholars have discussed the business value of information technology (IT). The need to examine the relationship between IT and organizational competitive advantage calls for further research on additional organizational variables. By applying the contingency theory to the traditional thinking about IT-based competitive advantages, this study investigates the role of knowledge management capability and resource commitment in the relationship between IT and competitive advantage. Data from 168 organizations in China provides empirical evidence that the positive effects of the three types of IT resource positively affect knowledge management capability, which positively influences competitive advantage. In particular, the effects of IT infrastructure and IT human resources on competitive advantage are mediated by knowledge management capability. In addition, this paper identifies the positive moderating effect of resource commitment in the IT -- knowledge management capability relationship. We then discuss the theoretical and practical implications of the results.

There is an increasing awareness about the paramount importance of information technology within business in the context of large businesses. However, research about the investigation of the role of information technology resources in fostering collaborative communication, network governance and relationship longevity in the small and medium enterprise sector has remained scant. The primary objective of this study was to investigate the influence of information technology on collaborative communication, network governance and relationship longevity in Zimbabwe’s SME sector. Five research hypotheses were posited and sample data from 162 small and medium enterprise suppliers were collected and used to empirically test the hypotheses. The results of this study showed that information technology resources positively influenced small and medium enterprise suppliers’ collaborative communication, network governance and consequential relationship longevity with their buyers in a significant way. Overall, the current study findings provided tentative support to the proposition that information technology resources, collaborative communication and network governance should be recognised as significant antecedents for improved relationship longevity between suppliers and their buyers in the SME setting. Therefore, managers in the small and medium enterprise sector and small and medium enterprise owners need to pay attention to both collaborative communication and network governance in order to optimise information technology resource impact on their relationship longevity with their business counterparts. Limitations and future research directions were also indicated.