피그마를 활용한 UX 디자인 교육에 관한 연구 - 패럴랙스 웹 구현을 위한 프로토타이핑을 중심으로

Relevance: in modern conditions, teachers are actively involved in the creation of electronic textbooks, interactive notebooks, various forms and test tasks, etc. All this means developing and designing objects of the Internet information environment from the standpoint of user-friendliness and meeting the user's aesthetic needs. The web design competence development of teaching staff at vocational education institutions is an urgent need in the context of digitalisation of education. Aim: defining the structure of competence in web design for teaching staff of vocational education institutions and substantiating the methodology for its development. Methods: analysis and synthesis – to determine the development state of the problem under study and the list of competence in web design of teaching staff; generalization – to formulate conclusions and recommendations for the web design competence development of teaching staff at vocational education institutions; diagnostic (testing, conversation) – to find out the level of competence in web design of teaching staff. Results: it was found that more than 17% of teachers design and create websites and web pages that combine text with sounds, pictures, graphics and video; 5-7% use various graphic editors and image processing services; about 80 % of respondents carry out independent design development of electronic publications (a product containing information in electronic form); less than 6 % of respondents indicated that there is a unified approach to the design of educational materials on hard copy and for posting on the Internet. The structure of competence in web design for teaching staff of vocational education institutions consists of technical skills (basics of composition, typography, colour science, graphic design, design software, user interface (UI), user experience (UX), responsive design) and soft skills (project management, time management, copywriting, web design awareness, creative thinking, critical thinking, attention to detail, communication, self-reflection). To assess this competence, four levels (initial, low, medium, high) have been developed, taking into account the indicators of motivational, cognitive, activity and reflective criteria. Taking into account the specifics of the teaching staff activities at vocational education institutions, a methodology for their design education has been developed, which is aimed at developing competence in web design and includes seven stages. Conclusions: Teaching staff of vocational education institutions are involved in the development of e-learning content, but have a low level of competence in web design. The web design competence of a teaching staff member of a vocational education institution is a combination of knowledge, skills and attitudes to web design technologies to create educational content for performing tasks, solving problems, communicating, managing information, working together in the information and educational environment of a vocational education institution, doing it effectively, appropriately, safely, critically, creatively, independently and ethically. At the same time, the teacher does not have to be a web designer, he/she uses the tools and ready-made algorithms of the services he/she works with, the basis of his/her training in this field is graphic design, typography, copywriting, etc. for the effective presentation of electronic content.

The traditional approach to booking household services has long been plagued by inefficiencies, miscommunication, and trust issues, leading to delays, unreliable service providers, and a lack of transparency in transactions. With the rapid advancement of digital platforms, home service booking has undergone a significant transformation, integrating modern technologies to streamline processes, enhance service reliability, and improve user experience. This paper presents a comprehensive review of four key studies on home service applications, analysing their methodologies, features, strengths, and limitations. It explores the evolution of digital home service platforms, emphasizing crucial challenges such as service provider authentication, seamless user experience, real-time scheduling, and secure transactions. Furthermore, the study examines innovative solutions such as AI-driven recommendation systems for personalized service matching, blockchain-based authentication for enhanced security, and mobile-friendly designs for accessibility across diverse user demographics. The integration of predictive analytics and intelligent automation is also discussed, highlighting how these advancements can optimize operational efficiency and elevate customer satisfaction. Additionally, this paper delves into the role of cloud computing in ensuring scalable and reliable service delivery, along with the potential of IoT-enabled smart home integrations for proactive maintenance and monitoring. By evaluating existing frameworks and emerging technologies, this research provides insights into how modern web technologies can further refine home service applications, ensuring efficiency, security, and enhanced user engagement. The findings serve as a foundation for future innovations in the field, paving the way for smarter, more responsive, and highly efficient home service solutions. Keywords— Home Services, Service Booking, Web Application, Digital Platform, Real-time Scheduling, AI in Home Services, Blockchain Authentication, User Experience, Secure Transactions, Cloud Computing, IoT in Home Services, Predictive Analytics.

As a mode of perpetuating and revitalizing traditional culture, cultural and creative products have garnered widespread affection and recognition from the public. In the context of evolving societal trends and advancements in science and technology, the digitization of traditional cultural and creative products has emerged as a prominent trend. This study undertakes the digital design of these products, primarily focusing on the innovative application of a style transfer algorithm to traditional motifs, supplemented by their visualization through digital platforms such as augmented reality (AR) and virtual reality (VR). Furthermore, it facilitates intelligent consumer interaction via gesture recognition algorithms, thereby enhancing user engagement and experience. During the implementation phase, this research conducts comparative analyses of style transfer and gesture recognition within digital cultural and creative products. It also employs the Kano questionnaire to categorize and analyze user needs effectively. Notably, while the recall rate of the style transfer algorithm documented in this study remains below 0.9, it consistently achieves high precision, significantly enhances feature extraction capabilities, and improves the quality of the style transfer effects produced. Moreover, the static gesture recognition algorithm achieves an impressive average recognition rate of 98.2%. The dynamic gesture recognition algorithm, meanwhile, maintains an average recognition rate of 94% with a processing time of 3.2 seconds, balancing the demands of real-time interaction and accuracy effectively. This study systematically analyzes the significance of each requirement element across six dimensions, classifying customer needs for digital cultural and creative products into four distinct categories. Additionally, it delineates a viable pathway for the integration of digital art elements into the design of artistic and innovative products, setting a foundation for future innovations in this field.

Re.wood is a wooden furniture business located in Tinggarjaya Village, Jatilawang District, Banyumas Regency that offers a variety of furniture products, ranging from chairs to wall hangings, to beautify interior and exterior spaces, but still has a limited market share. Re.wood currently uses a conventional sales process that is less effective and lacks information for customers, which causes a lack of sales levels for Re.wood. Designing a system before entering the system development stage is a must because it ensures that the resulting solution is relevant and effective in overcoming the problems users face. The problem can be solved by designing User Interface and User Experience of web-based e-commerce applications. The design method used by researchers is the user-centered design method. User-centered design is a method of focusing on the needs of potential users in the system design stage or process. The results of designing the user interface and user experience only include the user interface developed using Figma. The resulting website produces menus such as Home Page, login, Shop, Cart, Search, and Profile. This evaluation utilized the User Experience Questionnaire (UEQ) methodology to assess various aspects of the system. The resulting values (1.55 for Efficiency, 1.54 for Attractiveness, 1.49 for Clarity, 1.33 for Accuracy, 1.5 for Stimulation, and 1.15 for Novelty) represent the average UEQ calculation figures for each dimension. In other words, these numbers correspond to the results obtained through the UEQ, which helps evaluate user experience in terms of efficiency, attractiveness, clarity, accuracy, stimulation, and novelty. UEQ uses a Likert scale to measure user experience, and the resulting values show that the system performs well in most aspects. These findings indicate that the prototype meets the needs and provides a satisfying user experience.

— User interface is a term used to describe the appearance of a computer or equipment that the user interacts with. User experience isn't just what consumers see; This can not only provide a design that appeals to the eye, but can also explain why the design is the way it is, a design that can make users feel comfortable when achieving their goals when utilizing the services provided by websites and applications. The purpose of this study is to find out whether the user centered design approach has a positive impact on the analysis and design of user interface and user experience on the Inspire Portal of Sam Ratulangi University.. Researchers have received the final results, namely, the mean value in the attractiveness aspect which was initially -1.61 the value became 0.71, for the second aspect, namely perspicuity (clarity) the initial value -1.72 rose to 0.68, and for the next aspect, namely the third efficiency value before improvement -1.67 to 0.61, and the fourth aspect dependability (accuracy) value before improvement -1.64 and after improvement the value became 0.67, The fifth aspect is stimulation before the improvement of the mean value of -1.64 after improvement to 0.58 and for the last aspect, namely novelty before improvement the value is -1.69 and after improvement the value becomes 0.64. The measurement tool in this study uses a user experience questionnaire, and for the final results of the benchmark comparison there are four aspects that are below average, namely attractiveness, efficiency, stimulation, and novelty. Key words — UNSRAT INSPIRE Portal; User Centered Design Methods; User Experience; User Experience Questionnaire; User Interface. Abstrak — User interface adalah istilah yang digunakan untuk menggambarkan tampilan komputer atau peralatan yang berinteraksi dengan pengguna. Pengalaman pengguna bukan hanya apa yang dilihat konsumen; Ini tidak hanya dapat memberikan desain yang menarik bagi mata, tetapi juga dapat menjelaskan mengapa desainnya seperti itu, desain yang dapat membuat pengguna merasa nyaman ketika mencapai tujuan mereka ketika memanfaatkan layanan yang disediakan oleh situs web dan aplikasi. Tujuan dari penelitian ini adalah untuk mengetahui apakah pendekatan user centered design memberikan dampak positif terhadap analisis dan desain user interface dan user experience pada Portal Inspire Universitas Sam Ratulangi. Peneliti telah menerima hasil akhir yaitu, nilai mean pada aspek attractiveness (daya tarik) yang awalnya -1.61 nilainya menjadi 0.71, untuk aspek yang kedua yaitu perspicuity (kejelasan) nilai awalnya -1.72 naik menjadi 0.68, serta untuk aspek berikutnya yaitu yang ketiga efficiency (efisiensi) nilai sebelum perbaikan -1.67 menjadi 0.61, dan aspek yang keempat dependability (ketepatan) nilai sebelum perbaikan -1.64 dan setelah perbaikan nilainya menjadi 0.67, aspek yang kelima yaitu stimulation (stimulasi) sebelum dilakukan perbaikan nilai meannya -1.64 setelah dilakukan perbaikan menjadi 0.58 dan untuk aspek yang terakhir yaitu novelty (kebaruan) sebelum perbaikan nilainya -1.69 dan setelah dilakukan perbaikan nilainya menjadi 0.64. Alat pengukuran dalam penelitian ini menggunakan user experience questionnaire, dan untuk hasil akhir dari comparison benchmarknya ada empat aspek yang dibawah rata-rata yaitu attractiveness, efficiency, stimulation, dan novelty. Kata kunci — Antarmuka Pengguna; Kuisioner Pengalaman Pengguna; Metode Desain yang Berpusat pada Pengguna; Portal INSPIRE UNSRAT; Pengalaman Pengguna.

The advancement of sports industry has resulted in an increased demand for seamless, interactive, and real-time experiences that are accessible across multiple devices. To meet these expectations, the development of cross-functional sports platforms requires a strategic approach that incorporates several key elements such as real-time data delivery, performance optimization, personalized user experiences, security, and user acceptance testing. This paper explores the crucial determinants for creating an all-in-one sports platform that caters to users' needs for real-time updates, engaging content, and streamlined interactions. Furthermore, it provides case studies of sports management platforms that effectively assist in member management, event coordination, and learning, offering a holistic solution for sports organizations, their members and their stakeholders. The conclusion highlights the importance of continuous optimization and innovation in building applications that enhance user engagement and provide a rich, immersive experience for fans.

With the continuous evolution of natural language processing (NLP), conversational agents have become pivotal in enhancing user engagement and satisfaction in the e-commerce domain. This paper presents a comprehensive study and implementation of intent recognition and slot filling techniques tailored for an e-commerce chatbot. Leveraging a dataset of 8,000 samples, we employed a Convolutional Neural Network (CNN) combined with Long Short-Term Memory (LSTM) networks for intent recognition, achieving an accuracy of 87%. For slot filling, we utilized the Bidirectional Encoder Representations from Transformers (BERT) model, also attaining an accuracy of 87%. The chatbot seamlessly integrates with an e-commerce database, using OpenAI's GPT-3 to generate natural language responses from query results. Our system demonstrates significant advancements in processing user queries, generating precise database queries, and providing coherent and relevant responses, thereby enhancing the overall user experience. This work aims to equip researchers and practitioners with insights into the methodologies and challenges in developing sophisticated e-commerce chatbots, fostering further innovation in this field. Key Words: Intent Recognition, Slot Filling, Convolutional Neural Network (CNN), Long Short-Term Memory (LSTM), Bidirectional Encoder Representations from Transformers (BERT), GPT-3, Natural Language Understanding (NLU), Chatbot

Social live-streaming services are video-based platforms that enable real-time interactions between content creators and audiences, monetizing engagement through mechanisms like gift-giving and donations. While prior research has explored user motivations and behaviors through affordance frameworks, it has largely focused on high-level platform features, offering limited design guidance. This study examines how user interface design elements influence communication dynamics in social live-streaming environments and develops practical design principles for user-centric platforms. By adopting a design-oriented perspective of affordances—focusing on perceived actions enabled by the interface—and employing Partial Least Squares Structural Equation Modeling, we analyze how different affordances shape user experiences. Our findings provide actionable insights for designing social live-streaming service interfaces that enhance user engagement while balancing user experience goals with business objectives. This research demonstrates how specific design elements influence communication dynamics, offering valuable guidelines for future platform improvements.

User-centered design (UCD) has long been employed to enhance various map-based applications and GIS tools to ensure effective user interfaces. However, existing UCD guidelines cannot cover all relevant aspects, so the design process is becoming difficult; for example, a button should be located on the first page or not. This article presents the development of a mobile map application for park and rides users with user-centered design combined with the user experience. A brainstorming session was conducted gathering mobile application designers, programmer and commuters to generate ideas as to how people would use the application and how they would feel when using the application or user experience. All user experiencefindings were recorded with user journey. Several important aspects, such as a sequence of users’ activitiesand information needed, were identified when user experience was considered during the design process. Additional features (e.g. reward points) were added at an appropriate place to enhance user engagement. The user journey helped me better organize functions, information, and the sequence of the mobile application.

Tensions between software development methodologies and user-centered design (UCD) have always existed, but waterfall methodologies do provide a process context within which UCD methods can be clearly integrated whenever this is required. Popular agile methodologies such as Scrum create different challenges to integrating UCD. However, fitting UCD into agile methodologies will not necessarily result in high software quality. The combined approaches can still have significant design gaps that must be addressed by additional creative design practices. This chapter relates selected historical methodological trends to tensions between software and creative design. To resolve these tensions, innovative software development needs to draw on creative design practices in addition to UCD and agile methods. Specifically, innovative software development needs to draw on three key insights from design research: creative design work co-evolves problem and solution spaces; design materials talk back; and, the best design work is generous in scope and intent. These three insights are used firstly to structure a critique of the Agile Manifesto and secondly to provide the basis for proposing a balanced approach to software development that can appropriately integrate engineering, user-centered and creative design practices.

Immersive virtual reality (IVR) offers new opportunities in physics education by enabling experiential learning environments, and its integration into serious games facilitates conceptual reinforcement through active engagement and situated learning. This study presents the design, iterative refinement, and evaluation of an IVR serious game for teaching projectile motion, analyzing its impact on user experience and conceptual understanding through a user- centered design (UCD) approach. The serious game was developed through two playtesting sessions involving physics professors and undergraduate students, whose feedback guided improvements in content, mechanics, and usability. A pilot study was conducted with 17 students using the Meta Quest 2 headset, and the evaluation included the Virtual Reality Neuroscientific Questionnaire (VRNQ), a perceived motivation scale, and a conceptual pre- and post-test. The iterative UCD process enhanced gameplay, immersion, and instructional clarity. Students rated the experience positively in terms of usability and motivation, while learning gain analysis showed an average normalized gain of 0.68 (Hake), a large effect size (d = 2.83), and an increase in students reaching the conceptual competency threshold from 12 to 100%. These results support the potential of Parabolic Basketball VR as an immersive and pedagogically grounded educational tool, demonstrating how user-centered, iterative development can contribute to. measurable learning gains and positive user engagement, and highlighting its value as a complementary strategy for enhancing conceptual understanding in physics education.

The era of digital transformation has made the MSME industry in Indonesia become technology literate, one of which is Husqy Petshop. Husqy Petshop is transforming by creating e-commerce which makes transaction accessibility easier. The development of the Husqy Petshop e-commerce application must pay attention to the right User Interface (UI) and User Experience (UX) so that it can be used by users comfortably. User Interface (UI) and User Experience (UX) are two important aspects of application design that play a role in the interaction between users and products. Good UI/UX design is obtained by using a method that takes into account the appearance and user experience, one of which is User Centered Design (UCD). The Husqy Petshop application, which applies the User Centered Design (UCD) method, does not only focus on technical aspects, but also considers user needs, preferences and experience. The test results using the Single Ease Question (SEQ) method produced an average score of 6.89 which states that the appearance of the Husqy Petshop Application is easy to use.The aim of this research is to provide recommendations for interface designs that suit the needs and are easy for users to use.

Creativity is a significant element in design education, and frequently a significant competency during recruitment for design professions. Group work and individual work are widely employed in higher education. Many studies have highlighted the merits of employing group work in design education, cultivating collaborative design abilities and fostering sought-after employability skills. Although the benefits of group work in design practice and education are widely recognised, few studies have shown evidence that group work outperforms individual work regarding creative design activities in higher education contexts. Therefore, the aim of this research is to explore whether group or individual work is more beneficial for fostering students in generating creative designs in STEM design education. A case study, involving two cohorts of second-year undergraduate students studying a UK Engineering degree Industrial Design programme, is reported. The case study compares the design outputs produced by the two cohorts tackling the same design challenge in a product design module but employing individual and group work, respectively. The case study results show that no significant differences have been found between the design outputs produced by group work and individual work, considering novelty, usefulness and overall creativity. Further analysis reveals that a student’s academic performance is not significantly related to the level of creativity of the design produced. This research indicates design educators should employ both group and individual work to complement each other in design education, and suggests potential solutions to enhance students’ design creativity.

The study develops a modern concept of STEM (Science, Technology, Engineering, and Mathematics) education as an essential component for students’ research abilities. The study’s goal is to enhance students’ research skills in STEM subjects by using ionization chambers as a tool for educational research. This aim emphasizes the study’s novel use of ionization chambers to improve STEM students’ practical skills and theoretical understanding. The research hypotheses were tested using quantitative experimental methods involving pre- and post-experiment assessments. Scientific articles were analyzed using key terms such as "ionization chamber," "STEM," and "research skills" from the Mendeley database to establish a theoretical foundation. A meta-analysis was conducted to elucidate the efficacy of the outcomes. An assessment involving 120 students from the Khoja Akhmet Yassawi International Kazakh-Turkish University was conducted to evaluate the influence on them, with favorable findings. Since both groups had the same dependent variable in control tasks, there was no significant difference before the trial (t(118) = 0.7749, p > 0.05). The dependent variable was reassessed after 15 weeks of training. Statistics show a significant improvement in the experimental group (t(118) = 7.8335, p < 0.05), showing that ionization chambers increased STEM students’ research abilities. Using ionization chambers in the natural science curriculum may enhance students’ research abilities and provide a more effective integration of theory and practice. Kazakhstan uses cutting-edge research tools like ionization chambers to cover STEM teaching gaps and boost student engagement and practical skills. The research recommends integrating these technologies into curricula and teacher training. Doi: 10.28991/ESJ-2025-09-02-013 Full Text: PDF

PurposeThis study aims to develop an empathetic and user-centric customer support service design model. Though service design has been a critical research focus for several decades, few studies focus on customer support services. As customer support gains importance as a source of competitive advantage in the present era, this paper aims to contribute to industry and academia by exploring the service design model.Design/methodology/approachThe study adopted a theories-in-use approach to elucidate mental models based on the industry’s best practices. In-depth interviews with 62 professionals led to critical insights into customer service design development, supported by service-dominant logic and theory of mind principles.FindingsThe ensuing insights led to a model that connects the antecedents and outcomes of empathetic and user-centric customer service design. The precursors include people, processes and technology, while the results are user experience, service trust and service advocacy. The model also emphasises the significance of the user’s journey and the user service review in the overall service design.Research limitations/implicationsThe model developed through this study addresses the critical gap concerning the lack of service design research in customer support services. The key insights from this study contribute to the ongoing research endeavours towards transitioning customer support services from an operational unit to a strategic value-creating function. Future scholars may investigate the applicability of the empathetic user service design across cultures and industries. The new model must be customised using real-time data and analytics across user journey stages.Practical implicationsThe empathetic and user-centric design can elevate the customer service function as a significant contributor to the overall customer experience, loyalty and positive word of mouth. Practitioners can adopt the new model to provide superior customer service experiences. This original research was developed through crucial insights from interviews with senior industry professionals.Originality/valueThis research is the original work developed through the key insights from the interview with senior industry professionals.