A survey on classification techniques for opinion mining and sentiment analysis

Graph theory and the fields of natural language processing and information retrieval are well-studied disciplines. Traditionally, these areas have been perceived as distinct, with different algorithms, different applications and different potential end-users. However, recent research has shown that these disciplines are intimately connected, with a large variety of natural language processing and information retrieval applications finding efficient solutions within graph-theoretical frameworks. This book extensively covers the use of graph-based algorithms for natural language processing and information retrieval. It brings together topics as diverse as lexical semantics, text summarization, text mining, ontology construction, text classification and information retrieval, which are connected by the common underlying theme of the use of graph-theoretical methods for text and information processing tasks. Readers will come away with a firm understanding of the major methods and applications in natural language processing and information retrieval that rely on graph-based representations and algorithms.

With the development and emergence of the concept of the Web, as well as the advancement of social networks, forums, blogs and E-commerce a growing number of Arabs express their views and opinions using their native language on those platforms where we find a wealth of information that could be exploited. This information, whose size is expanding and which describes opinions, has become the subject of several research fields particularly: “Sentiment Analysis” or “Opinion Mining”. Sentiment Analysis considered a subfield of natural language processing (NLP), information retrieval and text mining. Currently, sentiment analysis is commonly used for English, while it is in its infancy in the Arabic language. The most important and critical step in feeling analysis is to select an appropriate technique for classifying feelings. In this paper, we will be reviewing the published work on the application of Deep Learning (DL) techniques to the problems of sentiment analysis. We focus on the Arabic language because of its importance, the large number of its speakers, the scarcity of Arabic resources on it and the challenges related to its work. We explain, categorize, summarize and compare the techniques offered in this area.

In the past decades, sentiment analysis has become one of the most active research areas in natural language processing, data mining, web mining, and information retrieval. The great demand in everyday life and the factor of novelty coupled with the availability of data from social networks have served as strong motivation for research on sentiment-analysis. A number of technical problems, most of which had not been attempted before, either in the NLP or linguistics communities have also generated strong research interests in academia. Sentiment analysis, also called opin-ion mining, is the field of study that analyzes people’s opinions, sentiments, apprais-als, attitudes, and emotions toward entities and their attributes expressed in written text. The entities can be products, services, organizations, individuals, events, issues, or topics. The field represents a large problem space. It improves not only the field of natural language processing but also management, political science, economics, and sociology because all these areas are related to the thoughts of consumers and public. User-generated content is full of opinions, because the main reason why people post messages on social media platforms is to express their views and opinions, and therefore sentiment analysis is at the centre of social media analysis. It turned out that user messages often contain plenty of sarcastic expressions and ambiguous words. Within one opinion both positive and negative sentiments can be present. This also applies to negative particles, which do not always indicate a negative tone. This article investigates four challenges faced by researchers while conducting sentiment analysis, namely: sarcasm, negation, word ambiguity, and multipolarity. These aspects significantly affect the accuracy of the results when we determine a sentiment. Modern approaches to solving the problem are also covered. These are mainly machine learning methods, such as convolutional neural networks (CNN), deep neural networks (DNN), long short-term memory (LTSM), recurrent neural network (RNN), support vector machines (SVM), etc.

A novel unsupervised corpus-based stemming technique using lexicon and corpus statistics

This study proposes a new model for service quality measurement using sentiment analysis and text mining techniques. This model aims to overcome traditional methods' time, cost and implementation difficulties and provide a more dynamic and efficient approach to service quality measurement. In addition, in this model, instead of the dimensions used in service quality measurements, such as SERVQUAL or SERVPERF, it is shown how to determine new categories and keywords specific to the service sector in which the model is used by text mining. Thus, it is aimed at something other than reaching more accurate results in service quality measurement. To achieve the model’s purpose, it aims to develop a service quality measurement model using social media data processed by text mining and sentiment analysis. To find an answer to this question, the keywords "flood", "meter", "rain", "irrigation", "infrastructure", "sewerage", "sewage", "maintenance hole ", "aski", "waterless", "water" were extracted from 109.844 tweets sent to the Twitter account of a municipality between 2016 and 2022 by text mining method. Service quality was measured by subjecting 5766 tweets containing the keywords extracted to sentiment analysis. As a result of the service quality measurement, 1922 negative, 973 positive and 2871 neutral tweets were identified. The average negative score was 0.51, the average positive score was 0.11, and the average neutral score was 0.38.

The plethora of online content has paved the way for the development of sophisticated and advanced Natural Language Processing (NLP) and Information Retrieval (IR) tools. However, such tools are only available for English and other high-resource languages while being unavailable for low-resource languages such as Urdu. In this regard, generally, cross-lingual transfer learning techniques are adopted to utilize tools developed for the English language for low resource languages. In this paper, we evaluate the performance of three word-level transfer learning methods: OrthoMap, VecMap-supervised, and VecMap unsupervised for Urdu text. We further test these transfer learning methods for three tasks: propaganda identification, topic classification, and sentiment analysis. For this purpose, we augment an English-Urdu word dictionary and three datasets of Ur-En Propaganda, Ur-En News Dataset, and Ur-En Sentiment Corpus. Our analysis shows that the transfer learning methods optimize better for the short-text of Ur-En Sentiment Corpus with a precision of 40.1%. While for propaganda detection, the classifier attained an accuracy of 83% after transfer learning which is competitive with the 87% accuracy achieved after training the model on Urdu text data. We believe that this work will be beneficial for NLP, IR, and computational linguistic researchers working on Urdu language content.

The origin of route of text mining is the process of stemming. It is usually used in several types of applications such as Natural Language Processing (NLP), Information Retrieval (IR) and Text Mining (TM) including Text Categorization (TC), Text Summarization (TS). Establish a stemmer effective for the language of Gujarati has been always a search domain hot since the Gujarati has a very different structure and difficult that the other language due to the rich morphology.

The rising prevalence of harassment in Middle Eastern countries is mirrored in literary works from the region. However, extracting data from these texts to understand the typology and frequency of the cases poses a significant challenge due to human cognitive limitations and potential biases. Thus, this study aims to use natural language processing (NLP) approaches to propose a machine learning framework for text mining of sexual harassment content in literary texts. The data source for this study consists of twelve Middle Eastern novels. The proposed framework involves the classification of physical and non-physical types of sexual harassment using a machine-learning model. Lexicon-based sentiment and emotion detection are applied to sentences containing instances of sexual harassment for data labelling and analysis. Finally, a long short-term memory-gated recurrent unit (LSTM-GRU) deep learning model is built to classify the sentiment characteristics that induce sexual harassment. The proposed model achieved an accuracy of 75.8% while outperforming five other algorithms. Additionally, a sentiment classification with three labels—negative, positive, and neutral—was developed using an LSTM-GRU RNN deep learning model. The accuracy of this model was 84.5%. Most statements, even those involving physical sexual harassment, which had greater levels of sexual harassment, had negative sentiments, according to lexicon-based sentiment analysis. This study contributes to the field of text mining by providing a novel approach to identifying instances of sexual harassment in literature in English from the Middle East. The use of machine learning models and sentiment analysis techniques allows for more accurate identification and classification of different types of sexual harassment. Furthermore, this study sheds light on the prevalence of sexual harassment in Middle Eastern countries and highlights the need for further research and action to address this issue.

Sentiment Analysis has become a centre of attraction in context of natural language processing and text mining lately. Modern complex businesses use it as an effective marketing strategy where goods are traded over internet and buyers leave their feedbacks. The paper presents a systematic analysis of the highly referred methods and methodologies that are implemented to conduct Sentiment Analysis and recommends the most effective ways to use them. The paper takes an illustration from a Bollywood movie “Drishyam2’’ to employ Sentiment Analysis on the viewers.

The rapid growth of financial technology (fintech) services in Indonesia has significantly transformed digital transaction behavior, with digital wallets such as DANA becoming widely adopted. Despite high usage rates, public discourse on social media frequently highlights both positive experiences and recurring concerns related to system reliability and data security. Twitter, as a real-time public communication platform, provides a rich source of user-generated content that reflects public perception toward fintech services. This study investigates public sentiment toward DANA fintech services in Indonesia through sentiment analysis of Twitter data using machine learning approaches. Purpose:This study aims to analyze public perception of DANA fintech services based on sentiment expressed on Twitter and to compare the performance of several machine learning classification algorithms in identifying positive, neutral, and negative sentiments in Indonesian-language social media texts. Methods/Study design/approach: The study employs a quantitative descriptive approach using text mining and sentiment analysis techniques. Twitter data were collected via the Twitter API over a specified period and processed through preprocessing stages including text cleaning, tokenization, stopword removal, and stemming. Feature extraction was performed using the Term Frequency–Inverse Document Frequency (TF-IDF) method. Sentiment classification was conducted using Support Vector Machine (SVM), K-Nearest Neighbor (KNN), and Random Forest algorithms. Model performance was evaluated using accuracy, precision, recall, and F1-score metrics. Result/Findings:The results indicate that public sentiment toward DANA is predominantly positive, driven by perceptions of transaction convenience and speed, followed by neutral sentiment, while negative sentiment is mainly associated with system disruptions and data security issues. Among the evaluated algorithms, SVM achieved the highest classification accuracy (91.4%), outperforming Random Forest and KNN. These findings demonstrate that SVM is more effective for sentiment classification of short Indonesian-language texts on social media platforms. Novelty/Originality/Value:This study contributes to the growing body of sentiment analysis research in Indonesia by providing empirical evidence on public perception of fintech services using machine learning techniques. By systematically comparing multiple classification algorithms in the context of Indonesian Twitter data, the study offers methodological insights and practical implications for fintech service providers in improving service quality, communication strategies, and user trust.

The availability of massive sets of unstructured data has opened up new opportunities for businesses to gain meaningful insights into what is currently happening in their organization and market place. Unfortunately, unstructured data is often challenging to work with, as it requires specialized toolsets, techniques, knowledge and skills to engage with the data. This study used a systematic review (SLR) process to explore the current and conversant state of affairs in the field of text mining (TM) techniques that exist for the processing of natural language in unstructured text datasets across a broad expanse of applications and domains. A comprehensive literature search yielded 1022 eligible articles from five prominent bibliographic databases, narrowed down to 89 articles for review. Information related to TM techniques, the TM process, applications, challenges and recommendations for the improvement of TM results were extracted and synthesized. Eighteen TM techniques were identified and used to complete a variety of tasks such as data pre-processing, information retrieval, information extraction, text classification, clustering, topic modeling, text summarization and sentiment analysis or opinion mining. No single TM technique may be suitable for all text representation and extraction requirements. Therefore, context and applicability are key factors for TM technique selection.KeywordsText miningText mining techniquesUnstructured dataKnowledge discovery

Events play an important role in natural language processing and information retrieval due to numerous event-oriented texts and information needs. Many natural language processing and information retrieval applications could benefit from a structured event-oriented document representation. In this paper, we proposeevent graphsas a novel way of structuring event-based information from text. Nodes in event graphs represent the individual mentions of events, whereas edges represent the temporal and coreference relations between mentions. Contrary to previous natural language processing research, which has mainly focused on individual event extraction tasks, we describe a complete end-to-end system for event graph extraction from text. Our system is a three-stage pipeline that performs anchor extraction, argument extraction, and relation extraction (temporal relation extraction and event coreference resolution), each at a performance level comparable with the state of the art. We presentEvExtra, a large newspaper corpus annotated with event mentions and event graphs, on which we train and evaluate our models. To measure the overall quality of the constructed event graphs, we propose two metrics based on the tensor product between automatically and manually constructed graphs. Finally, we evaluate the overall quality of event graphs with the proposed evaluation metrics and perform a headroom analysis of the system.

The growing incidents of counterfeiting and associated economic and health consequences necessitate the development of active surveillance systems capable of producing timely and reliable information for all stake holders in the anti-counterfeiting fight. User generated content from social media platforms can provide early clues about product allergies, adverse events and product counterfeiting. This paper reports a work in progresswith contributions including: the development of a framework for gathering and analyzing the views and experiences of users of drug and cosmetic products using machine learning, text mining and sentiment analysis, the application of the proposed framework on Facebook comments and data from Twitter for brand analysis, and the description of how to develop a product safety lexicon and training data for modeling a machine learning classifier for drug and cosmetic product sentiment prediction. The initial brand and product comparison results signify the usefulness of text mining and sentiment analysis on social media data while the use of machine learning classifier for predicting the sentiment orientation provides a useful tool for users, product manufacturers, regulatory and enforcement agencies to monitor brand or product sentiment trends in order to act in the event of sudden or significant rise in negative sentiment.

IBM Research has over 200 people working on Unstructured Information Management (UIM) technologies with a strong focus on Natural Language Processing (NLP). These researchers are engaged in activities ranging from natural language dialog, information retrieval, topic-tracking, named-entity detection, document classification and machine translation to bioinformatics and open-domain question answering. An analysis of these activities strongly suggested that improving the organization's ability to quickly discover each other's results and rapidly combine different technologies and approaches would accelerate scientific advance. Furthermore, the ability to reuse and combine results through a common architecture and a robust software framework would accelerate the transfer of research results in NLP into IBM's product platforms. Market analyses indicating a growing need to process unstructured information, specifically multilingual, natural language text, coupled with IBM Research's investment in NLP, led to the development of middleware architecture for processing unstructured information dubbed UIMA. At the heart of UIMA are powerful search capabilities and a data-driven framework for the development, composition and distributed deployment of analysis engines. In this paper we give a general introduction to UIMA focusing on the design points of its analysis engine architecture and we discuss how UIMA is helping to accelerate research and technology transfer.

In recent years, the ever-increasing quantities of entities in large knowledge bases on the Web, such as DBpedia, Freebase and YAGO, pose new challenges but at the same time open up new opportunities for intelligent information access. These knowledge bases (KBs) have become valuable resources in many research areas, such as natural language processing (NLP) and information retrieval (IR). Recently, almost every major commercial Web search engine has incorporated entities into their search process, including Google’s Knowledge Graph, Yahoo!’s Web of Objects and Microsoft’s Satori Graph/Bing Snapshots. The goal is to bridge the semantic gap between natural language text and formalized knowledge. Within the context of globalization, multilingual and cross-lingual access to information has emerged as an issue of major interest. Nowadays, more and more people from different countries are connecting to the Internet, in particular the Web, and many users can understand more than one language. While the diversity of languages on the Web has been growing, for most people there is still very little content in their native language. As a consequence of the ability to understand more than one language, users are also interested in Web content in other languages than their mother tongue. There is an impending need for technologies that can help in overcoming the language barrier for multilingual and cross-lingual information access. In this thesis, we face the overall research question of how to allow for semantic-aware and cross-lingual processing of Web documents and user queries by leveraging knowledge bases. With the goal of addressing this complex problem, we provide the following solutions: (1) semantic annotation for addressing the semantic gap between Web documents and knowledge; (2) semantic search for coping with the semantic gap between keyword queries and knowledge; (3) the exploitation of cross-lingual semantics for overcoming the language barrier between natural language expressions (i.e., keyword queries and Web documents) and knowledge for enabling cross-lingual semantic annotation and search. We evaluated these solutions and the results showed advances beyond the state-of-the-art. In addition, we implemented a framework of cross-lingual semantic annotation and search, which has been widely used for cross-lingual processing of media content in the context of our research projects.