A systematic mapping study of standards and frameworks for information management in the digital era

In this study, we deploy a rank-order Delphi survey of factors impacting the information technology (IT) project management capability. We first develop a conceptual model based on the theory of dynamic capabilities that positions IT project management as a dynamic capability enabling the IT capabilities of an organization. In our conceptual model, the IT project management maturity level is identified as one antecedent factor that influences the IT project management capability. The objective of this Delphi study is to identify additional factors beyond the scope of most project management maturity models that influence the IT project management capability. The results of this study provide the foundation for future testing and validation of the conceptual model.

This research focuses on information technology (IT) project managers' growth mindset concerning IT project management (PM) ability and investigates how such a mindset can promote escalation of commitment to a troubled IT project. Specifically, we suggest that the growth mindset of IT PM ability promotes prospective achievement motivation and can lead IT project managers to escalate their commitment to an IT project despite negative feedback suggesting that the project may not be completed successfully. Through a series of three experiments with 351 IT project managers, we obtained consistent support for our hypotheses suggesting that the growth mindset of IT PM ability promotes IT project escalation and this effect is partially mediated by anticipated regret about project failure and anticipated likelihood of project success. In addition, in the three experiments we found that when the project involves an unfamiliar technology the indirect effect of the growth mindset of IT PM ability through anticipated likelihood of project success is stronger than when the project involves a familiar technology.

An organization which delivers Information Technology (IT) services to the customers reflects the presence of an existing framework within the services. The IT services indicate the presence of IT systems in an organization. The delivered IT systems and services indicate the presence of Information Technology Service Management (ITSM) within an organization. This study is conducted in Malaysian academic libraries. The library is the knowledge servicing department in a higher learning institution. The library serves the knowledge in the form of digital services. Hence, the IT implementation and service management in the library have increased the system usage over the years. The Information Technology Infrastructure Library (ITIL) framework is adopted for IT governance and ITSM to fill the gap of digital information services. There are two main IT services in the library, which are the digital information and IT infrastructure. These services are aligned with existing standardization of IT service in the library.

PurposeThe purpose of this paper was to discover the best practices used by information technology (IT) project managers to determine what leadership skills, behaviors, communication tools and techniques are needed to lead and communicate effectively with virtual IT project teams.Design/methodology/approachIn this qualitative case study, data was gathered by semistructured interviews from ten successful IT project managers from Northern California who had more than ten years of experience managing virtual teams (VTs) with growing and profitable IT companies in Silicon Valley, California.FindingsIT project managers and leaders may consider building personal relationships with team members at the beginning of each project to foster a sense of camaraderie and common ground for the successful outcome and desired results. Maintaining cohesive team relationships to gain their trust and confidence may require additional coaching, mentoring, collaborating, recognizing their accomplishments, providing technical training, and understanding different cultures and local laws that relate to VTs to manage projects successfully to move projects forward in sustaining business, and assure customer satisfaction.Originality/valueFindings from this study may assist IT project managers and leaders in building trust and rapport, increasing efficiency and developing effective lines of communication within their virtual IT teams.

IT Governance is a branch of the corporate governance system focused on information technology (IT) as well as performance and risk management. IT Governance is defined as the processes that ensure the effective and efficient use of IT in enabling an organization to achieve its goal. There are many different frameworks that can be used for managing the delivery of cost-effective IT services. IT managing the delivery of cost-effective IT services does not always give the advantage to the company. There are times when the IT managing the delivery of cost-effective IT services does not provide any benefit, it can cause IT Productivity Paradox. IT Productivity Paradox can be prevented, one is to analyze the processes undertaken with IT. From this analysis we will get the significance of the relationship processes with the IT Goal. The significance will be seen which one significant process and which one are not significant to the IT Goal. If the IT process there are not significant to the IT Goal, the process does not need to be repaired because it has no effect on IT Goal. Existing IT governance frameworks are COBIT, ITIL, ISO 20000, 17799/27001, Six Sigma, etc. The IT Infrastructure Library (ITIL), initially developed in the UK by the Office of Government Commerce (OGC), is gaining traction in the global IT community as a framework for IT governance. ISO 20000-focusing upon IT service management. ISO 17799 / ISO 27001 - focusing upon information. Six Sigma-focusing upon operational performance and defect identification. COBIT - framework for information IT management risks. Control Objectives for Information and related Technology (COBIT) provides good practices across a domain and process framework and presents activities in a manageable and logical structure. COBIT’s good practices represent the consensus of experts. They are strongly focused more on control, less on execution. These practices will help optimise IT-enabled investments, ensure service delivery and provide a measure against which to judge when things do go wrong. This research is intend to find out whether Cobit mapping Business Goal to IT Goal appropriate with case study. The result The results using SEM approach shows that the mapping of COBIT is not significant in the case studies of academic administration.

This paper analyses and presents a case study on information technology governance (ITG) practices in a government-linked company (GLC) by looking at the ITG process, accountability and the desirable behaviours of information technology (IT) at the project level of the organization. The study reveals a number of important findings in the context of ITG implementation at the project level. As far as ITG documentation was is concerned, there are numerous standards currently available of which many are continuously undergoing further development by IT professionals. Nonetheless, there is still no one correct way of governing IT in an organization, more specifically, in IT project management. In addition, there is not much known concerning the ITG outcome of ITG practices in Malaysian organizations. Thus, this paper shares the level of readiness and awareness of ITG practices, for this particular case, when it comes to implementing IT projects. Key words: Information technology governance (ITG), information technology governance (ITG) practices, accountability, information technology (IT) outcome.

The modern business environment and global covid-19 pandemic effects have led to any relevant business organizational activity, like e-commerce, to rely on on-premise and cloud information technology (IT) services. To deliver high-quality IT services, plan-driven IT Service Management (ITSM) frameworks and standards have been used in business organizations in the last two decades. Nowadays, new and claimed agile ITSM frameworks and standards have emerged but there is a scarcity of studies on their extent of agility coverage. This research addresses this knowledge gap. First, we elaborated a plausible Integrative Agile ITSM Framework of Tenets and Practices from a selective review of the main related SwE and ITSM literature. Second, we populated the integrative framework with all available evidence about the agile tenets and practices reported in the official publications of the new five ITSM frameworks and standards. Third, we explored its utilization with a Panel of ITSM Experts for ranking how much the new five ITSM frameworks and standards fit the integrative framework. Exploratory results revealed high concordance among experts to qualify ITIL v4 and VeriSM as agile, and FitSM, and the two ISO/IEC standards as lightweight but not agile. This research contributes to the ITSM literature with an Integrative Agile ITSM Framework of Tenets and Practices, and the ITSM practice with an exploratory evaluation from ITSM experts on the adherence to it from the new five ITSM frameworks and standards. Given the critical dependence of any business activity on IT services, further theoretical and empirical research is worthy to be pursued.

For information technology (IT) projects to be successful, it is imperative to identify the critical success factors (CSFs) that are essential to the IT project management process. This study aims to illuminate these CSFs by incorporating insights from professionals involved in the management of IT projects. The major contribution of this study lies in classifying these factors into different categories and quantifying their impact while taking IT project management experts’ viewpoints into account. To accomplish this, a thorough assessment of the literature was carried out, which resulted in the identification of 20 success factors that fall into five categories: project team capability, top management support, project quality, project management, and organizational process assets (OPAs). A survey covering these variables was then sent to professionals in the IT industry, and responses were obtained from five experts. The collected data was analyzed using the fuzzy analytic hierarchy process (FAHP) method, which mitigates imprecision and avoids bias in the data. The most important factor was determined to be project team capability, whereas organizational process assets were deemed to be the least significant factor. It is anticipated that the insight garnered from this study will help IT project management professionals in supporting, evaluating, and improving project success.

Understanding the most critical skills for managing IT projects: A Delphi study of IT project managers

Higher education institutions increasingly leverage information technology (IT) to improve their services. IT services are crucial in managing and supporting students, faculty, and staff. As IT governance evolves, measuring performance to identify potential service delivery issues becomes essential. This research adopts the COBIT 2019 framework, particularly the Deliver, Service, Support (DSS) domain, as a structured approach to assessing IT services' capability and maturity levels at a public university in Indonesia. The research methodology involves identifying measurement areas, collecting data, evaluating capability and maturity levels, validity testing, and providing recommendations. The study results show that the IT service maturity level of the university related to management practices in managed operations (DSS01), managed service requests and incidents (DSS02), and managed problems (DSS03) has reached level 3. Five activities in the IT service management have not been performed optimally: monitoring incidents and problems to improve task reliability, integrating key internal IT processes with outsourced service providers, comparing measures and plans with insurance policy requirements, evaluating physical modifications to IT sites to re-evaluate environmental risks, and including review knowledge in the service review meeting with the business customer. The validity results indicate that most of the measurement results align with the actual conditions of IT services, with an average validity score of 4.14. This study suggests specific improvements related to those five activities feasible for the university to implement to enhance its IT services.

The fundamental function of information technology (IT), whether internal or external, is the costeffective provision of IT services that meet organizational needs and align with organizational strategy. With ever-increasing adoption of IT management “best practices,” industry now leads the academic community by recognizing the need for IT professionals educated in the IT service management (ITSM) processes -- processes directly associated with the delivery of high-quality, cost-effective IT services. This article presents a summary of panel member presentations and subsequent discussions at Americas Conference on Information Systems (AMCIS) 2007 concerning the need to, and means for, incorporating ITSM concepts into business-school MIS/IS/CIS curricula. Panel members from industry strongly advocated the importance of including ITSM principles and concepts within business-school IS curricula. Academic members of the panel also articulated this need and described initiatives at their and other schools where ITSM concepts have been or are planned for inclusion in business school curricula at both the graduate and undergraduate levels. ITSM research opportunities, faculty preparedness, and possible resistance from within the IS academic community were additionally addressed.

In order to solve the problems in information technology (IT) services of distance education, this paper makes deep research on the IT services of School of Network Education and Information Technology Infrastructure Library (ITIL) standards, and proposes an IT service management (ITSM) model for distance education. Taking School of Network Education as an example, this study focuses on the three core processes, that is, requirements analysis and requirements change management organization structure design of distance education and application and infrastructure monitoring and management. The model provides a solution to IT services of distance education.

There are Information Technology (IT) projects in military organizations of Sri Lanka. However, these projects lack a scientific mechanism to measure and realize project benefits while quantifying qualitative project outcomes. This paper outlines a Fuzzy Inference System (FIS) for measuring the extent to which benefits could be realized. The objectives of the study are firstly, to formulate a fuzzy logic to measure the extent to which the project benefits are realized and secondly, to analyze its impact on benefit policy. The study mainly utilized the quantitative methodology of Dempster-Shafer algorithm to aggregate the selected experts’ opinions by filtering similarity of experts. Ninety-five IT project managers representing the Army, Navy and Air Force were selected based on their expertise. The study employed field-based tacit experts to find inputs for each level namely, project, program, portfolio, enterprise and hybrid. The findings of the study posited nine fuzzy rules and five benefit realization levels for organizational projects. Also, the approach pronounced an organizational project policy. The study recommended a strategic benefit approach with policy implications that can be used by managers to monitor the expected project outcomes both on short term and futuristically. The application of the study cannot be generalized to all projects of the technology-domains thereby posing a limitation. Also the study is curtailed in its application to non-IT projects which singularly yield financial benefits. The study can be employed by policy makers to streamline benefit process emphasizing government IT infrastructure projects and private sector IT projects with a futuristic value. Keywords: Benefit Realization, Benefit Measurement, Fuzzy Inference Systems, Dempster-Shafer Algorithm, Benefit Policy

Applying system dynamics modeling to IT project management

In the past five years, more and more information technology (IT) projects have been adopting service-oriented solutions. In addition, more and more traditional business and government organizations are focused on clearly identifying and monitoring the core IT services they are delivering. The remarkable growth of web service technologies and service-oriented architecture (SOA) solutions yields both challenges and opportunities in improving the quality of IT services and has given rise to a variety of IT service management frameworks like IT Infrastructure Library (ITU) and Capability Maturity Model Integrated (CMMJ). This paper presents the problem of total quality management (TQM) in IT services, followed by a review of quality definitions from four levels of perspectives. Based on the comparison of the different definitions, the necessity of integration of quality measurement and improvement approaches is identified and our preliminary work on TQM in IT services is introduced.