Advances in QoS/E Characterization and Prediction for Next Generation Mobile Communication Systems

The coevolution of 5G technological development and the growing market toward the 5G era has generated an innovation enhancement pattern. Identifying this pattern will reveal the 5G services in demand in the market and the infrastructure required for improving the 5G era. Herein, the patterns of 5G technological innovation enhancements are identified as expected in the Indonesian market. We use a novel approach that combines the users' accumulated experience of mobile technology and market expectation. Two types of questionnaires are developed for this purpose: the first determines the quality of experience (QoE) parameters of 4G compared to the preceding 3G and 2G generations and the second analyzes the expectation of QoE parameters for 5G. This study defines 15 QoE parameters reflecting the aspects of infrastructure and services together with their impact on users. The users' answers are classified into six clusters, which are translated into the innovation enhancement pattern. The findings reveal a pattern in which the Indonesian market is predominantly characterized by satisfied users who expect 5G to provide a better experience than 4G, 3G, and 2G despite the presence of some disappointed users in the market who require specialized innovation with variation in disruptive ways. In terms of 5G infrastructure, certain essential patterns include innovation enhancement to serve remote areas, the increasing significance of connectivity to non-cellular and free-service applications, and the market's constant requirement for a better handset while the local industry may harness the opportunity to complete the 5G ecosystem. In terms of service, essential patterns include a strong need for 5G service innovation to render users more innovative, maintaining societal values while delivering the service, and the service innovation required to connect religious life and the 5G service, which should make users feel more healthy and fit. Finally, we discuss how the patterns recognized herein can help mobile operators to develop appropriate strategies for successfully implementing 5G technology.

With the coming of the 5G network era, Quality of Experience (QoE), which is used to describe experience quality of customers in the Direct Connect (DC) network, is critical to operators and hence has been widely studied. The existing evaluation method for QoE is unable to dynamically adjust QoE parameters so there will be deviations to reflect the real experience of customers when complaint events occur. In this paper, a novel progressive QoE evaluation model for network products is formulated. Subsequently, considering the customer complaints occurrences which represent that the real customer experience and previously calculated QoE may mismatch, the rules based on application types to judge whether QoE parameters needs to be adjusted are made. Then, a dynamic adjustment model of QoE parameters is further developed to reflect complaint customer experience. Finally, the obtained experimental result verified that the proposed dynamic perception method for QoE can accurately characterize the real customer experience. The evaluation result for QoE model based on customer satisfaction questionnaires proves the effectiveness of the QoE-aware model. The evaluation result for adjusted QoE model based on business complaints shows that the adjusted QoE calculation variance reduction rate exceeds more than 50%, which indicates that the proposed method has better ability to reflect the real customer experience.

In this paper, we propose a new approach for video quality control for multimedia networks. Our new approach is based on video quality measure that combines both the network quality of service (QoS) as well as the user quality of experience (QoE). The proposed approach improves the end-to-end traditional video quality control for multimedia network by including the human perception of video data, which is major concern for the video client, along with the network quality of service (QoS) measurements. We will show that the proposed QoS-QoE based video quality control algorithm can reflect both the condition of the network environment and the human perception of the received networked video data stream. According to both QoS and QoE parameters, rather than using only QoS parameter, video quality control action will satisfy the user needs more than relying only on the network conditions. Since our proposed QoE parameter Self-Reference Complex Wavelet Video Structural Similarity Index (SRCW-VSSIM) can be obtained with no reference (NF) video data, it satisfies the requirement of real-time video transmission.

The rapid development and spread of communication technologies is now becoming a global information revolution. Customers have a need for communication services, which could be flexibly configured in accordance with their Quality of Experience (QoE) requirements. Realizing the close connection between customer experience and profitability, the service provider has been placing more and more attention on customer experience and QoE. The traditional quality of service management method based on SLA (Service Level Agreement) is not sufficient as a means to provide QoE-related contracts between service providers and customers. The current SLA method is mostly limited and focused on technical aspects of QoS (Quality of Service). Furthermore, they do not follow on the network the principles and semantic approach to the QoS specification for a communication service using QoE parameters. In this paper, we propose a customer-oriented quality of service management method for future IBN (Intent-Based Networking). It is based on a new QoE metric on a scale from 1 to 5, which allows one to take into account the commercial value of e-services for customers. Based on this approach, the network configuration and functionality of network equipment automatically changes depending on customer requirements. To implement the new method of service quality management, an algorithm for routing data packets in the network was developed, taking into account the current load of the forecast path. The algorithm of billing system functioning in conditions of customer-oriented quality management in telecommunication networks has been created. To investigate the effectiveness of the proposed method of service quality management with the traditional SLA method, we developed a simulation network model with the implementation of two approaches. By conducting a simulation, it was determined that the proposed method gives an average gain of 2–5 times for the criterion of the number of customers who require high quality of experience of the service.

Recent advances in Wireless Mesh Networks (WMNs) have overcome the drawbacks of traditional wired and ad-hoc networks and now they are seen as a means of allowing last mile communications with quality level assurance in Future Multimedia Systems. However, new routing schemes are needed to provide end-to-end Quality of Service (QoS) and Quality of Experience (QoE) support for delay/loss/jitter-sensitive multimedia applications. The well-known OLSR (Optimized Link State Routing) protocol with ETX (Expected Transmission Count) metric brings many benefits to the path selection process, but has a drawback with regard to queue availability management, which reduces the system performance. This problem is caused when OLSR-EXT control messages are exchanged and the queues of mesh routers along the end-to-end communication path are overloaded. As a result, multimedia-related packets will suffer from loss/delay/jitter and the overall system performance will decrease. This paper proposes the Optimized Link State Routing-Fuzzy ETX Queue (OLSR-FEQ) protocol to overcome the limitations of OLSR-ETX regarding queue availability, QoS and QoE assurance. OLSR-FEQ optimizes network and user-based parameters by coordinating queue availability, QoS and fuzzy issues in the routing decision process as a way of allocating the best paths for multimedia applications. Performance evaluations were carried out with the Network Simulator (NS-2.34) to show the benefits of the proposed solution when compared with existing routing schemes, namely OLSR-ETX, OLSR-FLC, OLSR-MD and HWMP (IEEE 802.11s standard), regarding QoS (unsuccessful packet delivery and throughput) and QoE (PSNR, SSIM, VQM and MOS) parameters.

Recently, the evaluation on quality of the air interface in a wireless network has shifted from emphasis on QoS (quality of service) only to incorporation of QoE (quality of experience). However, it seems that QoE metrics have not been related to the surroundings of the served users so far, which may have a great influence on users' expected QoE. For instance, with a high level of QoS, a user's expectation of QoE could still be terrible because of the serious interference from the surroundings such as noise, ambient light or shaking of terminals due to mobility. From another perspective, it means that in such a case a high level of QoS may be helpless to enhance users' QoE and the requirement could be relaxed accordingly. In this paper, an approach called surrounding-adaptive QoE adjustment (SAQA) is proposed to optimize the capacity and the quality of air interface with voice service as an example. The basic idea of the approach is that user equipment (UE) detects the surroundings interference which may impact users' QoE and then adjusts QoS according to the detected results: a lower level of QoS is chosen in a bad environment to enhance the capacity, while a higher level of QoS is selected to guarantee the users' QoE in a better circumstance. Simulation results show that this method can remarkably enhance the voice capacity of the communication systems as well as guarantee users' QoE.

A quantitative relationship between Application Performance Metrics and Quality of Experience for Over-The-Top video

Introduction and penetration of high-speed and innovative mobile data services including social media and video services have been increasing significantly across the globe. This growth is driven by deployment and availability of capable and affordable mobile networks and smartphones. These trends have also been observed in Ethiopia as the country’s sole incumbent operator ethio telecom has expanded coverage and capacity of its mobile data network, especially for universal mobile telecommunications system (UMTS) network. The successful provision of these innovative services requires mobile operators to have continuous monitoring of the quality of their networks and customer satisfaction. To that end, this monitoring allows the operator to make timely network optimization, marketing and other relevant decisions that enhance service quality. Traditionally measurement and analysis of network quality of service (QoS) is performed using data from network management system (NMS) and drive/walk test (DT/WT). In recent times, the usage QoS data from crowdsourcing (CS) is also emerging as useful monitoring tool. However, all these methods do not fully capture users’ quality of experience (QoE), which is a function of not only network QoS but also other factors including subjective users’ technical literacy and opinion. As a result, operators have recently provided attention not only for QoS but also QoE. Yet, most quality related analyses are performed using data from only subjective survey, NMS, DT/WT, or CS. It is not straightforward to find quality investigation based on data from all the methods. More importantly, such quality investigation has not been made in the context of Ethiopia’s mobile market. In this paper, we perform QoS and QoE evaluation for UMTS mobile data service based on quality data from all NMS, WT, CS and subjective survey for a business area in Addis Ababa. The evaluation is made using downlink user throughput and mean opinion score (MOS) metrics. The obtained 50th percentile throughput results from NMS, WT and CS are good enough for web browsing and offline video streaming but not for high definition (HD) video calls and live HD video streaming. Furthermore, CS provides optimistic results compared to NMS and WT and its 90th percentile throughput is very good even for live HD video streaming. Moreover, the obtained MOS results from subjective survey almost fit to the QoS results, thus indicating that the network QoS is a significant contributor to users’ perceived QoE.

As the demand for mobile services grows exponentially, the focus on wireless network optimization has been changed from Quality of Service (QoS) for the network to Quality of Experience (QoE) for users. The network optimization research about QoS in the past cannot surely meet the requirements of the users' QoE. Therefore, in this paper, a handover solution is proposed to improve the QoE while considering the QoE balance for a LTE network that provides different services. Compared with other optimization of QoE nowadays, the proposed solution balances and improves the QoE of users. The proposed solution controls handover parameter by running a handover optimization algorithm based on the dynamic particle swarm optimization (DPSO) in a central controller, which finally optimizes the overall QoE and reduces the proportion of users with extremely poor QoE. The simulation results show that the DPSO algorithm ensures the quality of the solution and increases the speed of convergence by nearly twice that of the standard particle swarm optimization algorithm (SPSO). After adopting the DPSO handover solution, the overall QoE of users is increased by 6.22 % and 4.59 % while the variance of users' QoE is decreased by 14.2 % and 22.6 %, compared with the full handover solution and the traditional handover solution respectively. The number of users with QoE less than 1.9 is reduced to 0 with the proposed solution.

The quality perceived by the user, a concept known as Quality of user Experience (QoE), is gaining momentum. Together with the efforts of providing appropriate architectures able to deliver the expected level of Quality of Service (QoS), users' perception of the level of quality could play a key role in making a VoIP multimedia application to succeed or to fail. QoE can be measured from different approaches; subjective ones are based on polls while objective ones are mainly based on QoS network performance parameters. Although a subjective evaluation could be costly and time consuming, it gives the most accurate results. Moreover, wireless environments incorporate new challenges in terms of QoS and QoE because of inherent wireless communication characteristics. In this way, our contribution is twofold. First, we carry out a subjective QoE assessment for VoIP applications in a real wireless environment. Skype, Gizmo5, ooVoo, and Damaka are the selected VoIP applications under study. Next, we contrast QoE results with QoS evaluation from the captured video calls made during the poll. Results show that there is no precise match on both assessments, because of QoE parameters that cannot be inferred from QoS analysis, because of the different effect of some QoS parameters which prevail, or even because of the popularity of the VoIP application.

The relationship between the user perceived Quality of Experience (QoE) with Internet applications and the Quality of Service (QoS) of the underlying network and applications is complex. Unveiling statistical relations between QoE and QoS can boost the prediction and diagnosis of QoE. In this paper, we shed light on the relationship between QoE and QoS for a popular application: YouTube video streaming. We conducted a controlled study where we asked users to rate their perceived quality of YouTube videos under different network conditions. During this experiments, we also captured network QoS and application QoS. We then analyze the resulting dataset with SES, a feature selection algorithm that identifies multiple, minimal-size, statistically-equivalent signatures with maximal predictive power for a target variable (e.g., QoE). We found that we can build optimal QoE predictors using a minimal signature of only three features from application or network QoS metrics compared to four when we consider features from both layers.

Measuring and predicting the user's Quality of Experience (QoE) of a multimedia stream is the first step towards improving and optimizing the provision of mobile streaming services. This enables us to better understand how Quality of Service (QoS) parameters affect service quality, as it is actually perceived by the end user. Over the last years this goal has been pursued by means of subjective tests and through the analysis of the user's feedback. Existing statistical techniques have lead to poor accuracy (order of 70%) and inability to evolve prediction models with the system's dynamics. In this paper, we propose a novel approach for building accurate and adaptive QoE prediction models using Machine Learning classification algorithms, trained on subjective test data. These models can be used for real-time prediction of QoE and can be efficiently integrated into online learning systems that can adapt the models according to changes in the environment. Providing high accuracy of above 90%, the classification algorithms become an indispensible component of a mobile multimedia QoE management system.

The massive growth of data consumption and the variety of wireless technology emergence has made the handover (HO) an attractive research topic nowadays, mainly due to the popularity of Wireless Local Area Networks (WLANs), which allow users to reach high-speed data communication while they are in movement. Moreover, mobile devices such as tablets and smartphones have also become increasingly popular due to their low cost and ease of use, and an increase in mobile device use is expected to accelerate in the coming years, along with the availability and use of applications such as real-time services and online gaming. The traditional HO methods will likely not meet the requirements of mobile devices for modern applications due to the lack of intelligence, lack of awareness Quality of Service (QoS) and Quality of Experience (QoE) requirements of mobile users. We, therefore, introduce a novel architecture that supports horizontal HO in homogenous networks. This architecture is based on the Software-Defined Wireless Networking (SDWN) concept, where the wireless network is controlled centrally and the wireless Access Points (APs) are programmable. In this architecture, HO algorithms will assist wireless users to find the network that could best support the application requirements through Quality of Service (QoS) and Quality of Experience (QoE) management policies. The first HO algorithm proposed in this thesis is called Quality of Experience Oriented Handover Algorithm. This algorithm will guarantee the best possible connectivity to the users in terms of their QoE and QoS requirements and outperforms the traditional methods in a sparse network environment. The second contribution is called Optimised Handover Algorithm for Dense WLAN Environments. This algorithm has been designed to address dense network environments via taking into consideration the Adaptive Hysteresis Value (AHV). The AHV will help the Optimised Handover Algorithm via reducing the so-called ping-pong effect. This contribution shows promising performance results by selecting the best candidate AP, decreasing the number of redundant HO and avoiding the ping-pong effect. The final contribution is called Priority Based Handover Algorithm. We extended our proposed SDWN architecture in order to include the concept of prioritising users and make a smart decision during the process of HO. This algorithm will prioritise a certain class of users to avoid the effect of the over-congestion. The results show that the approach based on priority outperforms the state of the art and provides better QoE to the high priority users despite the over-congestion situation.

Multimedia applications have expanded and resulted in huge demands for high resolution videos in order to enhance the end user Quality of Experience (QoE). Therefore, QoE becomes a critical factor that is often addressed in design considerations of Consumer Electronics (CE) devices. Furthermore, error prone transmission conditions can influence the QoE, potentially degrading the end-user multimedia experience. Although video coding standards such as Versatile Video Coding (VVC) take potential mitigation measures to improve the bandwidth reductions, it fails to address other significant network Quality of Service (QoS) parameters that impact transmission based QoE such as transmission delay and Packet Loss Rate (PLR) in the encoding processes. In response, this paper first derives a relationship between QoE that addresses the network QoS parameters and VVC dependent parameters. Subsequently, the derived QoE model is used with the VVC encoding process to adaptively optimize Lagrange parameters as well as the quantization parameter. Extensive experiments report significant improvements to VVC Test Model (VTM) 7.0, achieving superior QoE gains over the state-of-the-art research and up to 3.41% over the anchor implementations.

Betas: Deriving quantiles from MOS-QoS relations of IQX models for QoE management