4- https://doi.org/10.1007/bf02841676
An experiment on digital library based on the method of TQM system
- Nov 1, 2005
- Journal of Zhejiang University Science
- Ligong Yang +1 more
The principles and methods of TQM (total quality management) were applied to digital library management. TQM puts emphasis on process control and continual improvement. The TQM theories and measures explained clearly in this paper were the scientific tools used in the experiment in the Wenzhou University Digital Library. This paper deals with a very broad range of subjects related to a digital library: system model of TQM for digital library, organization structure, and tasks of Wenzhou University Digital Library, task flow chart of electronic reading room, cause and effect of electronic reading room quality man- agement, systematic model of enhancing electronic information acquisition rate, quality comparison of electronic reading room service, etc.
- # Total Quality Management
- # Digital Library
- # Methods Of Total Quality Management
- # Library
- # Cause And Effect
- # Process Control
- # Reading
- # Scientific Tools
- # Flow Chart
- # Organization Structure
