Analytical Research on System Capability and Information Technology Use Capability: Problem Statement Examples

The significance of agility is widely accepted because agile organizations are more successful in changing and competitive environments. Although the relationship of information technology (IT) capability and knowledge capability with organizational agility has been documented, limited information is available on the extent to which these two capabilities affect organizational agility. Attempts to understand the effect of IT and knowledge capability on organizational agility in the presence of contextual factors have also been few. Based on data collected from 123 organizations in China, we examine the moderating effects of two contextual factors (environmental uncertainty and information intensity) on the relationship of IT and knowledge capability with organizational agility. We contribute to current knowledge by showing that environmental uncertainty positively moderates the effects of IT capability and knowledge capability on organizational agility and that information intensity positively moderates the effects of knowledge capability on organizational agility. IT capability and knowledge capability are more effective in the presence of high environmental uncertainty and information intensity. While we find that both IT and knowledge capabilities have positive effects on organizational agility, knowledge capability is more effective than IT capability.

Dynamic information technology capability: Concept definition and framework development

The increasing competitive pressure as a result of technological development, globalization, changing customer demand led to survival challenges of many banks in the developing countries and demanded for improvement in quality customer service and speed to enhance profitability performance and cost reduction. This study is aim to examine the moderating effects of information technology (IT) capability on the relationship between business process reengineering (BPR) factors and organizational performance of Nigerian banks. Field study survey has been conducted under natural research setting. The sample of the data was received from commercial banks, microfinance banks and primary mortgage financial institutions in Nigeria. The tool of analysis used in this study was hierarchical regression analysis using SPSS software. The findings showed that IT capability moderated the relationship between BPR factors such as change management, customer focus, management commitment and overall organizational performance of bank. Also, the result revealed that IT capability moderated the relationship between IT investment, management commitment and customer service management performance of bank. The outcome of this study provides important insight to researchers for further understanding on the effects of BPR factors and IT capability on organizational performance.

ABSTRACTDrawing upon organizational information processing theory, we investigate how explorative and exploitative information technology (IT) capabilities independently and interdependently moderate the relationship between supply chain information integration and firm performance. Data collected from 215 firms in China reveal that explorative IT capability positively moderates the relationship between information sharing and firm performance but exerts no moderating effect on the association between collaborative planning and firm performance. By contrast, exploitative IT capability positively moderates the impact of collaborative planning but negatively moderates the influence of information sharing on firm performance. Furthermore, building upon the ambidexterity perspective, we develop and test a three‐way interaction hypothesis that explorative and exploitative IT capabilities would interdependently moderate the relationship between supply chain information integration and firm performance. Our results indicate that explorative and exploitative IT capabilities are complementory in moderating the link between collaborative planning and firm performance but substitutive in moderating the relationship between information sharing and firm performance. By integrating insights from both information systems and operations management, our study thus provides an in‐depth understanding on how and when IT business value can be created in supply chain information integration context.

The aim of this paper is to investigate the effects of information technology (IT) capability on firm growth in the context of open technological innovation. The paper utilized a logical deductive approach to develop hypotheses and analytical frameworks, and collected empirical data from 256 Chinese new ventures. Regression analysis and structural equation models were used to test the hypotheses and analyze the data. The results showed that IT capability, including flexibility and integration of information technology, significantly influenced firm growth, and open technological innovation partially mediated the relationship between IT flexibility and firm growth, and significantly mediated the relationship between IT integration and firm growth. The paper's limitations include the cross-sectional design, limited sample size, and potential unobserved variables such as organizational learning that could affect the relationship between IT capability and firm growth. The research is the first to investigate the effects of IT capability on firm growth based on the mediation of open technological innovation in China, contributing to the literature on IT capability and providing insights for managerial practice in the sharing economy era.

PurposeCOVID-19 has made businesses increasingly dependent on technology to be competitive and efficient. Small and medium enterprises (SME) digitalisation and innovation research are widespread. SME digital transformation and innovation require government policies, initiatives and assistance. How the government can help SMEs achieve these goals is unclear. So, this paper aims to investigate how government policy may assist Vietnamese SMEs to boost innovation performance and digital transformation.Design/methodology/approachThe study will take a quantitative approach, with questionnaires distributed to 659 respondents from SMEs in Vietnam through snowball and convenience sampling procedures. The structural equational modelling method is used for data analysis.FindingsThe study indicated that government policies supported Vietnamese SMEs’ innovation and information technology (IT) capabilities. Government policy assistance also boosted IT capabilities and innovation. Furthermore, mediation effects show that digital transformation fully mediates the relationship between innovativeness and firm performance, whereas IT capabilities partially mediate this relationship.Research limitations/implicationsFurther research that replicates the findings and analyses contextual heterogeneities between nations is advised because Vietnam’s pandemic setting was both similar and dissimilar.Practical implicationsThe study demonstrated government-company interactions through supportive policy. It investigated whether SMEs seeking digital transformation and innovativeness might gain competitive benefits by implementing effective knowledge management and enhancing their IT capabilities.Originality/valueA resource-based theoretical framework is extended to study how innovation, public policy and digital transformation for SMEs interact. The study confirms government policy strongly influences enterprises’ digital development. Specifically, the new mediating effects of IT capabilities and digital transformation are explored and provide new insights into the existing literature.

This study surveyed 288 organisations to explore the relationship between information technology (IT) capabilities and information security management (ISM). A review of the literature helped to not only identify the important factors of IT capabilities and ISM implementation, but also formulate a research framework. Both IT capabilities and ISM implementation were subsequently empirically measured to study how IT practice influenced the organisational implementation of ISM principles. SPSS and LISREL were used to analyse the collected data and validate the proposed framework. Subsequently, the study's hypotheses were examined via path analyses and the analytical results revealed that IT capabilities were significantly associated with the effectiveness of ISM. The validated model and the corresponding study results can provide a reference for enterprise managers and decision makers to develop favourable tactics for achieving their goal of ISM – mitigating information security risks.

This study explores the effects of organizational information technology (IT) capability in determining organizational performance and sustainable competitive advantage. Building on the resource-based and knowledge-based views of a firm, the study proposes a theoretical framework. In this framework, organizational IT capability is theorized to strengthen organizational performance and sustainable competitive advantage, directly and indirectly, through organizational knowledge management capabilities. Data collected from the middle and senior managers of diverse organizations in an emerging economy have been used to test the relationships in the framework. To estimate the proposed relationships in the conceptual model, we use structural equation modeling through SmartPLS 3.2. The results confirm that organizational IT capability significantly impacts organizational performance and sustainable competitive advantage. Additionally, organizational knowledge management capabilities partially mediate the relationship between IT capability and the outcomes (i.e., organizational performance and sustainable competitive advantage). The study concludes with a discussion of the implications for academicians and managers.

PurposeThis study aims to explore the impact of high-performance work systems (HPWS) on open innovation and the moderating role of information technology (IT) capability on the relationship between HPWS and open innovation.Design/methodology/approachThis study conducted a questionnaire survey in the industrial parks of the Yangzi River Delta in China and obtained 108 useful responses.FindingsHPWS positively impacts open innovation. IT exploration capability strengthens the relationship between HPWS and open innovation, whereas IT exploitation capability and ambidexterity do not strengthen such relationship.Research limitations/implicationsFirms should use HPWS to improve employees' motivation of external learning and searching for enhancing innovation openness. They should acknowledge the enabling role of IT exploration capability in facilitating employees' learning and searching toward open innovation and discreetly develop IT exploitation capability and ambidexterity during external knowledge searching, which may not achieve the desired facilitation purpose.Originality/valueThis study contributes to human resource management (HRM) by suggesting that a new antecedent, which is HPWS in our case, should be taken into account when considering the influence of HRM in the process of open innovation. This study has important implications for HPWS, IT capability and open innovation; open innovation can be improved by using HPWS and IT capability. This study also expands IT ambidexterity to HRM and innovation studies.

This study explores how information technology (IT) capabilities, digital platforms, and organizational capabilities collectively influence the agility of public and academic libraries in Indonesia. As libraries worldwide face accelerating digital transformation, agility has become a strategic requirement for sustaining relevance and service excellence. Employing a quantitative design, this research surveyed 100 libraries 50 public and 50 academics across various Indonesian regions. The results demonstrate that IT capabilities, digital platforms, and organizational capabilities significantly and positively contribute to library agility, with digital platforms emerging as the most influential factor. The findings confirm that libraries possessing robust IT infrastructure, integrated digital platforms, and adaptive organizational structures are better equipped to respond to technological disruptions and evolving user needs. Grounded in the dynamic capabilities’ framework, the study provides both theoretical and practical insights into how libraries can sense, seize, and reconfigure their resources to maintain strategic responsiveness. The paper concludes with implications for library leaders and policymakers seeking to advance digital maturity and organizational flexibility in the knowledge sector.

Background: This study examines how information technology (IT) capability contributes to manufacturing flexibility (MF) through knowledge acquisition (KA) and customer–supplier integration (CSI), drawing on dynamic capability theory. Methods: Survey data were collected from 137 manufacturing firms in Thailand and analyzed using structural equation modeling to test the proposed relationships. Results: The findings show that IT capability significantly enhances KA, which subsequently strengthens CSI. While IT does not directly influence MF, its effect is transmitted through a sequential pathway in which IT improves KA, KA facilitates CSI, and CSI is the only construct directly associated with MF. These results identify CSI as the central conversion mechanism through which IT-enabled information and externally acquired knowledge are translated into operational adaptability. Conclusions: The study demonstrates that externally acquired knowledge generates value only when embedded in collaborative interorganizational routines, such as joint planning and synchronized decision-making. It further highlights the complementary roles of learning-oriented and integration capabilities in enabling manufacturing flexibility. Managerially, firms should prioritize IT investments that strengthen customer–supplier integration rather than focusing solely on technological sophistication.

The research aims to explore the impact of organizational information technology (IT) capability in measuring sustainable competitive advantage (SCA) in commercial banking industry in Nepal. The paper, based on the Resource-Based View (RBV) and the Model of Organizational Culture suggested by Schein, puts forward a set of hypotheses regarding a theoretical framework, in which IT capability (IT infrastructure and IT competence) reinforces SCA directly and indirectly via organizational culture as a mediational force. Descriptive research design has been used along with casual comparative research design. The data is collected using a questionnaire which is a seven-point Likert scale based questionnaire sent to survey 260 middle and senior managers of Nepal commercial banks. The results of the research indicate that IT knowledge significantly impacts the business culture and long-term competitive advantage and part of the relationship between IT capability and SCA is mediated by organizational culture, which is a key factor in maximizing IT investments. The research adds value to the literature, as it informs the business and IT alignment in an emerging economy as well as gives recommendations to the banking executives and policymakers, to develop regulatory frameworks that are conducive in stimulating IT-driven innovation within the banking industry to improve IT strategies towards long-term competitive advantage.

The authors examine the relationship between strategic type and development of distinctive marketing, market-linking, technology, and information technology (IT) capabilities to implement innovation strategy. They hypothesize that prospectors must build technical and IT capabilities, whereas defenders develop market-linking and marketing capabilities. The authors collect data from 709 firms across the United States, Japan, and China. They find support for their capability hypotheses, as well as for some of their cross-national hypotheses that are based on cultural and business environment differences among the three countries. In particular, they find support for the hypotheses that Japanese firms have greater technology and IT capabilities than U.S. firms of the same strategic type. They conclude with implications for management.

With the development of national strategies (such as Industrial 4.0 and Made in China 2025), how to build digital enterprises and cultivate innovation capabilities of enterprises has become a critical problem to Chinese manufacturing enterprises. However, the literature on the specific path of information technology (IT) capabilities to the innovation of enterprises is still lacking a body of relevant empirical research. In particular, it has not yet thought to explore the information technology capabilities, digital transformation, and then innovation performance of manufacturing enterprises. By performing a questionnaire investigation for 138 Chinese manufacturing enterprises, this study adopted both a fuzzy-set qualitative comparative analysis (fsQCA) and structural equation modeling (SEM) to explore the set relations of the conjunctions and conditions and the statistical associations by studying the relationships among information technology capabilities, digital transformation and innovation performance. The results show that the positive impacts of information technology capabilities on the process innovation performance and the digital transformation, as well as the positive impacts of digital transformation on both process innovation performance and product innovation performance. Specifically, digital transformation takes on a new function of partial mediation of IT capabilities and process innovation performance, and digital transformation functions as a complete mediator for IT capabilities and product innovation performance. The combinations of causal recipes related to innovation performance are provided by a fuzzy-set qualitative comparative analysis (fsQCA). Through the analyses of SEM and fsQCA, this research develops the formation mechanisms of both process innovation performance and product innovation performance, and provides guidance for both IT and innovation management of manufacturing enterprises in China.

Purpose Motivated by the apparent presence of the “productivity paradox” of information technology (IT) in agri-food supply chain (SC), the purpose of this paper is to explore how IT capabilities affect agri-food supply chain performance (SCP). Specifically, this paper investigates the direct and indirect impacts of IT capabilities on agri-food SCP through interorganizational relationships. Design/methodology/approach This paper employs the questionnaire survey method based on relevant literatures. Data are collected from Chinese 265 core firms' agri-food SC. Structural equation modelling (SEM) is mainly employed for hypothesis testing and analysis. Findings The main findings are as follows. First, IT capabilities have significant direct impact on agri-food SCP. Second, IT capabilities enhance interorganizational relationships in the agri-food SC. Third, interorganizational relationships positively influence agri-food SCP. Last, interorganizational relationships are important path factors and mediate the indirect impact of IT capabilities on agri-food SCP. Research limitations/implications This research is limited to a particular sample, that is, agriculture-related firms in Chinese agri-food SC. The results need to be generalized to encompass wider samples. Future research could in greater detail study the links among IT capabilities, interorganizational relationships and agri-food SCP. Practical implications The study's findings could provide practical reference value for agriculture-related firms to design appropriate strategies to solve the IT “productivity paradox” and improve agri-food SCP from the perspectives of IT capabilities and interorganizational relationships. Originality/value This paper constructs a newly developed framework based on the resource-based view (RBV) and relational view to examine the links among IT capabilities, interorganizational relationships and agri-food SCP, and innovatively verifies the mediating effect of interorganizational relationships on the impact of IT capabilities on agri-food SCP.