Analyzing the Quality of Academic Information Systems on System Success

This paper examines the success of an e-learning system in a company from the perspective of employees by using a multimethod approach. For this purpose Moodle learning management system was used. The success of e-learning as an information system was evaluated using four constructs of the updated DeLone and McLean IS success model--system quality, use, user satisfaction and net benefits, and adding one more construct--user performance. In this research a combination of observation and survey as two different research methods was used, which allowed the new measure to be incorporated into the model. Empirical assessment was carried out by exploratory factor analysis, confirmatory factor analysis and structural equation modeling. The research model was found to be valid and reliable. The results provide an expanded understanding of the constructs that measure the success of an e-learning system, helping to more deeply understand the key success dimensions and their interrelationships. The implications of our work were discussed. The DeLone and McLean IS success model applied equally well. However, the use of observation as a method of data collection revealed the weaknesses of the original model.

The role of transformational leadership as a mediating variable in DeLone and McLean information system success model: The context of online learning usage in Yemen

PurposeThis study aims to empirically examine accounting information system (AIS) success at the organizational level during COVID-19 era.Design/methodology/approachBased on the information system success model, this paper developed its model and proposed a total of nine hypotheses. This paper gathered the required data via a questionnaire from Yemeni small and medium enterprises (SMEs) owners and managers. To test the proposed research model paths, SmartPLS software, which is known as partial least squares structural equation modeling, was used.FindingsThe results showed that the quality dimensions (information quality and system quality) positively affected the use of AIS and satisfaction; user satisfaction positively affected the use of AIS. Management support positively affected the AIS users' usage and satisfaction. Finally, the use dimensions (user satisfaction and usage) positively impacted the net benefits in terms of gaining a competitive advantage, productivity enhancement and saving time and cost. In all, this research has succeeded in providing support for DeLone and McLean's IS success model at the organizational level during the COVID-19 era.Practical implicationsAIS is becoming increasingly important for SMEs in low-income countries like Yemen, particularly in the present pandemic conditions (COVID-19 era). By using AIS, users can access the enterprise's data and conduct transactions without being limited by distance. Indeed, AIS proved its ability in enhancing the net benefits at the organizational level in the COVID-19 era in terms of gaining a competitive advantage, productivity enhancement and saving time and cost. However, AIS can only be considered useful to the enterprise if it is effective/successful.Originality/valueThis study is one of the first to have assessed the impact of AIS success at the organizational level in the era of COVID-19 pandemic, the context of Yemeni SMEs.

The development of information and communication technology encourages many customers to use of realistic performing art information service. This study examines empirically the influence of realistic Performing Art Information Service (PAIS) on user satisfaction and usage intention. This study suggests a research model to apply IS success model, which was driven from the paper of Delone and McLean published in 2013, for user acceptance of PAIS. Comprehensive and empirical research on realistic performing area has not been appeared in empirical study. We focused our intention on facilitating the implementation and usage of new IT services. This study empirically conducted survey with data collection of 374 users. This study contributes to enhance the applicability of the Delone & McLean IS success model in the area of new IS service, in particular, in performing art industry.

Determinants of repurchase intention in online group-buying: The perspectives of DeLone & McLean IS success model and trust

The Reading Group of Gelaran Jambu Daar El-fikr or often called Gelaran Jambu was initiated and pioneered in 2008. It's located in Jambu Village, Kayen Kidul District, Kediri Regency. As an alternative education for local residents besides school, it is also a creative community that wants to develop personal potential through book- based education. Gelaran Jambu has more than 3000 books with various titles and genres. Children's books to adult books are available. Since September 2021 Gelaran Jambu has been using Senayan Library Management System (Slims), a web-based open-source application to fulfill library needs. Slims can be accessed for free and modified according to library needs. After the system has been operated for some time, it is necessary to measure its effectiveness to see the extent to which the goals have been achieved. Measuring the effectiveness of information systems using the Delone & Mclean IS Success Model theory with the Structural Equation Modeling (SEM) method. It is using a quantitative approach with descriptive statistical research techniques. The tool used to analyze the data is SmartPLS. The sample data used was 47. The results found three acceptable hypotheses and six hypotheses that were not accepted. The accepted hypotheses are System Quality to usage and User Satisfaction. And Usage to net benefits. Hypotheses that are not accepted: Information Quality to usage and User Satisfaction, Service Quality to usage and User Satisfaction, Usage to User Satisfaction, and User Satisfaction to Net benefits.

PurposeThe COVID-19 crisis has sped up digital transformation and technologies by several years. Customers have dramatically shifted to online channels, and businesses have quickly responded by offering additional canals for online shopping and payment. Customers have also been exhibiting greater preferences for contactless payments, and mobile banking has therefore become a norm in both developed and developing countries. This study aims to understand the antecedents of mobile banking actual usage in an early adoption stage setting (i.e. Morocco) through a comprehensive conceptual model combining the unified theory of acceptance and use of technology, the DeLone and McLean IS success model and additional constructs extracted from extent literature. The moderating effects of age, gender and education are also examined and analyzed using multigroup analysis.Design/methodology/approachBased on data collected from 616 Moroccan users, the authors empirically tested the proposed conceptual model using structural equation modeling.FindingsFirst, consumer M-banking actual usage has a significant effect on customer satisfaction and attitudinal loyalty; at the same time, attitudinal loyalty was significantly influenced by customer satisfaction. Second, while M-banking actual usage was significantly influenced by effort expectancy, social influence, facilitating conditions, hedonic motivation, price value, habit, service quality, trust, attitude and perceived security, the results show no significant impact of system quality and information quality. Third, the relationship between M-banking actual usage and its antecedents was significantly moderated by age, gender and education.Practical implicationsThe findings help bank practitioners to understand the importance of meeting customers’ needs and expectations as a prerequisite in enhancing actual usage, satisfaction and attitudinal loyalty. More importantly, the authors emphasize the need for demographically oriented strategies to target different demographic segments of customers.Originality/valueThe study bridges a gap in M-banking literature by offering a thorough understanding of consumers’ mobile banking use during the pandemic. The findings provide evidence of the applicability of the conceptual model proposed in this research. Furthermore, the reflection of the moderating effects of gender, age and education emphasizes the mobile banking usage disparities among dissimilar demographic segments.

Citizens' continuous use of eGovernment services: The role of self-efficacy, outcome expectations and satisfaction

Background The effectiveness of information systems in enhancing user performance is influenced by various factors, including system quality, service quality, and user satisfaction. Perceived Organizational Support (POS) has been proposed as a moderator in this relationship, though its impact remains underexplored. This study aims to investigate the moderating role of POS on the relationship between system quality, service quality, and user performance, specifically in the context of Approweb, an information system used by account representatives at the Directorate General of Taxes (DGT) in Jakarta. Methods A quantitative research approach with an explanatory design was adopted to examine causal relationships among the variables. The theoretical framework was based on the DeLone and McLean Information System Success Model (2003), with POS incorporated from the socio-technical perspective. Data were collected through a cross-sectional survey from 329 Account Representatives (ARs) using a probability sampling method Results The study found that both system quality and service quality significantly influence user satisfaction and user performance. Moreover, POS was found to significantly moderate the relationship between system quality, service quality, and user performance, enhancing the positive effects of both quality dimensions on performance. These results suggest that organizational support is a key factor in maximizing the benefits of information systems. Conclusions The findings confirm the critical role of system quality, service quality, and POS in improving user performance. POS was shown to amplify the positive effects of both system and service quality, indicating that users are more likely to perform effectively when they perceive strong organizational support. The study contributes to the DeLone and McLean IS Success Model by incorporating POS as a moderating factor and emphasizes the importance of a holistic approach to system success that integrates both technical and social dimensions.

Public Sector Accountants’ Opinion on Impact of a New Enterprise System

BackgroundMalnutrition remains a critical global health challenge among hospitalized patients, necessitating effective nutrition support systems.ObjectivesThis study aims to construct and evaluate a cross-professional, cross-sectoral nutrition health care information system (CPCS-NHIS) to optimize clinical nutrition management.MethodsThe system integrates modified medical systems to unify information flows, knowledge, and clinical roles. In addition, a 20-item across six dimensions electronic questionnaire based on the revised DeLone and McLean IS Success model was developed to evaluate the success of the CSCP-NHIS. Besides, user satisfaction was assessed as a key dimension using a 5-point Likert's scale (1 = strongly disagree to 5 = strongly agree). Finally, the results of the questionnaire were further validated by reliability and validity analysis.ResultsThe CPCS-NHIS features comprehensive functions including bedside nutritional screening, assessment, intervention, diagnosis, monitoring, enteral nutrition prescription, and QR-code autopayment. Over 80% of users expressed willingness to continue using and recommending the system. The questionnaire results demonstrated strong psychometric properties: all Cronbach's α coefficients >0.80, confirmed reliability; confirmatory factor analysis showed convergent validity (the average variance extracted >0.50, construct reliability >0.80); and model fit indices were excellent, with a chi-square value of 1.86, a root mean squared error of approximation of 0.09, a root mean square residual of 0.02, and a comparative fit index of 0.9.ConclusionThe CPCS-NHIS provides a practical framework for existing nutritional health care information systems, based on the nutrition care process and model, with robust psychometric evidence and high user acceptance.

This study explores the key factors influencing the adoption of the Education Management Information System (EMIS) within Indonesia's Ministry of Religious Affairs (Kemenag), which is vital for managing data and distributing Teacher Professional Allowances (TPG). Data inconsistencies have been a significant challenge, leading to delays in TPG disbursement. To understand the determinants of EMIS adoption, this study integrates the Government Adoption Model (GAM) and DeLone & McLean’s (D&M) Information Systems Success Model. A quantitative approach was used, collecting data from 328 valid responses from MTsN teachers in Kebumen Regency, analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The results show that Perceived Uncertainty (PU), Perceived Security (PSC), and Perceived Privacy (PP) positively contribute to Perceived Trust (PT). Additionally, Information Quality (IQ) emerged as the strongest predictor of EMIS adoption, followed by System Quality (SYQ), Service Responsiveness (PSR), and Trust. The study emphasizes that improving data accuracy (IQ), ensuring system reliability (SYQ), and strengthening security measures (PSC) are critical for accelerating EMIS adoption. The findings offer practical implications for Kemenag to optimize the implementation of EMIS, ultimately improving the efficiency and timeliness of TPG disbursements for educators.

DeLone & McLean’s success model has been actively used since its first introduction in 1992. In this article, the authors extend this model to describe the success of knowledge sharing in an information system that included a part of the knowledge base of a private educational institute. As the supply of private education is increased, it is vital to be aware if the offered educational services support the use of the knowledge base and if the service is perceived satisfactory by the customers. In this descriptive qualitative case study, the authors discuss how the DeLone & McLean’s information system success model can be used to assess educational services when apprenticeships form a salient part of teaching. This paper focuses on issues that interested the target organization.

Using DeLone and McLean IS success model, researcher investigate what factors influence the success of debt management and financial analysis system (DMFAS) that was used by Indonesia to manage around USD 56.8 billion of government debt. 84 responses from 100 DMFAS users were used as data and multiple regression analysis was applied to evaluate the model. Besides the link from system quality to intention to use and user satisfaction to intention to use, all of hypothesised relationships between six variables are significantly or marginally supported. Moreover, based on indirect and total effect of causal path, among three antecedents of quality, system quality has the strongest influence to net benefit. The findings of this study can be used to assess the success of DMFAS used in other country from user's perspective.

This study based on Delone and McLean's IS success model, we constructed the measurement scale for evaluating E-Government Applications success. It was found that there are five critical success factors are significantly related with Emergency Management Information System Application, those are internal organization and management, quality of product and technology of suppliers, external technical environment, the external policy environment, and coordination and supportive ability of information center. Some government characteristics and personal backgrounds were also included and explored as control variables. The level of government (the City government level) and personal role as a top leader were also found to be important government and personal factors associating with Emergency Management Information System Application Success. Among them, internal organization management, external policy environment, City level government and user as a top leader were final significant variables.