• https://doi.org/10.70528/ijlrp.v7.i3.1998Copy DOI Icon

Augmented Reality in Malls

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Abstract

The rapid development of the Augmented Reality (AR) technology has brought new possibilities regarding the enhancement of user experiences in various industries, and the retail will be one of the first to receive it. In this paper, the research questions are put regarding the application of AR in shopping malls to provide a hotel and interactive shopping experience. The AR technology applied to mobile applications and smart devices will assist customers with visualization of the products in 3D and information superimposition in real-time, and give AR instructions that will guide the customers through the intricate plans of the mall floor. The proposed system will also enable retailers to find new methods of interactive marketing, advertise customized promotion and devise methods of customer engagement. An AR system prototype was developed then tested in a simulated mall environment to assess the enhancement of user experience, navigational outcomes, and product engagement. The findings suggest the system is beneficial to enhancing user satisfaction in the mall, navigating better, and entail greater promotion content engagement. This research demonstrates how AR can improve user experience in malls, create more foot traffic into a mall, and provide insights through data for shoppers, retailers, and mall operators. Future research will be conducted on scalability options for the AR system, integration with wearable AR devices for real-time analytics that will improve the experience of a smart retail environment.

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