Collaborative System Implementation for Tourism: A Systematic Literature Review

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Tourism is one of the largest industries globally, which has experienced a significant increase in growth from year to year. Pandemic Covid-19 has had a significant impact on tourism in Indonesia, with a decrease in the number of tourists. It also has an impact on the income of the tourism sector. However, there are still opportunities for the recovery of the tourism sector by further enhancing the role of technology. Information technology allows each individual to collaborate among other individuals, such as collaboration in search, sharing and using the information. However, to plan a tour, using information technology alone is not enough. There needs to be a collaborative role between individuals in providing relevant information. This study aims to explain the role of the collaborative system in supporting tourism and the factors that affect the collaborative system. This paper used the Kitchenham Guideline, which consists of formulating review protocol, Generate Search Strategy, Define Inclusion and Exclusion criteria, Quality Assessment, and Data Extraction. Based on the selection, 15 articles came from several databases, including Scopus, Science Direct, IEEE, and ACM Digital Library. The results of the literature review state that collaborative systems in tourism can help improve tourism services by providing information to support travel planning decisions and support online travel experiences. The benefits of a collaborative system can also affect factors such as: sharing information, user identification, social experience, exploration, perceived usefulness, perceived ease of use, social support, user experience and capabilities, effective service improvement, engagement, and enjoyment. From these factors, this study proposed a new conceptual model.