• Home
  • Search
  • Communicating a cancer diagnosis using a human centered design approach.
  • https://doi.org/10.1200/op.2024.20.10_suppl.229Copy DOI Icon

Communicating a cancer diagnosis using a human centered design approach.

Show More
  • Abstract
  • Literature Map
  • Similar Papers
Abstract

229 Background: Anticipating and getting "the call" communicating a cancer diagnosis is reportedly one of the most stressful times in a person’s life. If not pre-scheduled patients are often in unfortunate locations, doing distractive activities and are with unsympathetic companions. Additionally, patients ask for a single point of contact, impactful resources, and immediate next steps and appointments scheduling. Methods: Pilot/Study: 120 breast cancer patients: Control group: 30 positive, 30 negative DX Test group: 30 positive, 30 negative DX Test approach: co-designed with 10 patients, 5 physicians and 5 staff. Interviews: 7 care team roles. Data collection: customized patient interview assessment tool. Steady State: sustaining work done. Conducted: January 2019 through December 2022. Evaluation Methods -11 tests: t-Tests, One-Way ANOVA, and Capability. Changes Made: call be at a pre-scheduled time delivered by ongoing point of contact offering immediate next steps and appointment scheduling offering meaningful support and resources delivered with deep empathy/compassion. Results: The project was highly successful based on the results it achieved. Results: Improved by 64% (original goal of 30%) the composite measure of care satisfaction of patients receiving a breast cancer diagnosis call in Kaiser Permanente Maui, Hawaii. Composite: 1) 61% improvement in “satisfaction with your circumstance”, 2) 63% improvement in “satisfaction with the conversation”, and 3) 70% improvement in “feeling supported” using a local measurement tool. Conclusions: The 64% improvement in the patients' experience for cancer diagnosis communication was accomplished by understanding the needs of the patients and care team, establishing new communication protocols and resources, and ensuring the process empowered patients. The study showed that both patients and care teams want a communication process that included the elements in the test approach. This project was deemed a Kaiser Permanente best practice and is in consideration for spread. Improved by 64% (goal was 30%) the composite measure of care satisfaction of patients receiving a breast cancer diagnosis call in Kaiser Permanente Maui, Hawaii. Breast Cancer Diagnosis Communication - Key Improvement Metrics: Control Group Test Group Outcome Measure: the composite measure improvement 64% of care satisfaction of patients receiving a DX Results Call 2.39 3.93 Composite Measure 1: 61% improvement in “satisfaction with your circumstance” 2.35 3.78 Composite Measure 2: 63% improvement in “satisfaction with the conversation” 2.50 4.07 Composite Measure 3: 70% improvement in “feeling supported” 2.33 3.95 Process Measure: the error rate over time had a statistically significant difference between the Control and Test groups 30.3 8.90 Balancing Measure: Negative result patients have a similar experience as the Positive result patients No significant difference No significant difference

Similar Papers
  • PDF
  • Research Article
  • Citations2

Safety and Efficacy of Oral Mifepristone for Cervical Ripening and Induction of Labor.

  • Jul 26, 2024
  • Cureus
  • Pratap Pharande +3
  • Research Article
  • Citations13

The impact of polydeoxyribonucleotide on early bone formation in lateral-window sinus floor elevation with simultaneous implant placement

  • Sep 29, 2022
  • Journal of Periodontal & Implant Science
  • Dongseob Lee +4
  • Research Article
  • Citations10

Comparative efficacy of dentifrice containing sodium monofluorophosphate + calcium glycerophosphate and non-fluoridated dentifrice: A randomized, double-blind, prospective study

  • Jan 01, 2012
  • Dental Research Journal
  • Satyawan G Damle +4
  • Research Article
  • Citations1

TPF induction chemotherapy versus PF adjuvant chemotherapy plus concurrent chemoradiotherapy for locoregionally advanced nasopharyngeal carcinoma: A multicenter, randomized controlled, III trial.

  • Jun 01, 2022
  • Journal of Clinical Oncology
  • He Qianyong
  • Research Article
  • Citations2

Distribution of HLA antigens in breast cancer

  • Jan 01, 2012
  • Bratislava Medical Journal
  • B Bayraktar +7
  • Research Article

Effect of reapplication on pull-out bond strength of fibre post to root dentin: An in vitro study

  • Jan 26, 2024
  • The Saudi Dental Journal
  • Nuray İskefli̇ +4
  • Research Article

Single Neurofeedback Session (Based on IAF) Effect on Resting State EEG Spectral Characteristics and Effectiveness of Alternative Uses Task Performance

  • Jan 01, 2025
  • Физиология человека / Human Physiology
  • A V Grokhotova
  • Research Article
  • Citations1

A retrospective study to compare improvement of implant maintenance by Medical Treatment Model.

  • Jan 01, 2016
  • Contemporary Clinical Dentistry
  • Kamleshwar Singh +6
  • Research Article
  • Citations7

Single Vertical Incision Technique without Skin Thinning for the Bone Anchored Hearing Aid Surgery

  • Jan 01, 2012
  • Korean Journal of Otorhinolaryngology-Head and Neck Surgery
  • Joong-Wook Shin +4
  • PDF
  • Research Article
  • Citations18

A Mobile Phone–Based Self-Monitoring Tool for Perioperative Gastric Cancer Patients With Incentive Spirometer: Randomized Controlled Trial

  • Feb 19, 2019
  • JMIR mHealth and uHealth
  • Ji Yeong Soh +9
  • Research Article

Effect of tetraataxiometric posturography programs (TETRAX) on stroke patients with impaired standing balance

  • Feb 13, 2022
  • SALT Journal of Scientific Research in Healthcare
  • Bhawna Sharma +2
  • Research Article
  • Citations9

Web-based intervention for improving adherence of people with glaucoma

  • May 12, 2011
  • Journal of Nursing and Healthcare of Chronic Illness
  • Jaana Lunnela +2
  • Research Article
  • Citations584

Ki67, PCNA, and MCM proteins: Markers of proliferation in the diagnosis of breast cancer

  • May 28, 2016
  • Acta Histochemica
  • Miroslava Juríková +3
  • Research Article
  • Citations29

Stenting of iliac vein obstruction following catheter-directed thrombolysis in lower extremity deep vein thrombosis

  • Sep 20, 2013
  • Chinese Medical Journal
  • Qing-You Meng +7
  • Research Article
  • Citations7

Nutritional epigenetics education improves diet and attitude of parents of children with autism or attention deficit/hyperactivity disorder.

  • Jan 19, 2024
  • World Journal of Psychiatry
  • Renee J Dufault +4
Cactus Communications logo

Copyright 2026 Cactus Communications. All rights reserved.