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  • https://doi.org/10.1145/3748636.3762744Copy DOI Icon

Crowd-Aware Itinerary Optimization via Clustered Multi-Agent Reinforcement Learning

  • Nov 3, 2025
  • Razan Albayouk +2 more
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Abstract

Personalized travel sequence recommendation in urban environments poses a complex challenge due to dynamic spatial conditions, user diversity and limited resources. Traditional systems often overlook the multi-user dimension and fail to adapt to fluctuating crowd patterns. This work proposes a novel Multi-Agent Reinforcement Learning (MARL) framework that coordinates personalized itinerary planning while managing urban congestion. The framework comprises autonomous Travel Agents representing individual users and a centralized Congestion Management Authority that guides agents toward balanced spatial distributions. To enhance scalability and learning efficiency we introduce an interest-based clustering mechanism that groups users with similar preferences. Each cluster shares a policy network and experience buffer, and is trained using a Deep Q-Network (DQN) algorithm. This design significantly reduces memory consumption by 80% and training time by 67%. Compared to the baseline model our MARL framework improves interest alignment by 49.1% (0.85 vs. 0.57), PoI popularity by 50.9% (0.80 vs. 0.53) and reduces travel time by 50.5% (11.16% vs. 22.55%) resulting in more relevant, attractive and time-efficient itineraries. A real-world case study in Dubai validates the framework's ability to generate high-quality itineraries that align with user interests and mitigate overcrowding at popular sites. Additionally, a user study confirms improved satisfaction and perceived personalization compared to baseline methods. The results highlight the potential of MARL as a scalable, adaptive solution for next-generation spatial recommendation systems.

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