Disassembling SLAs for follow-up processes in an SOA system

A Service Level Agreement (SLA) is a legal contract between parties to ensure the Quality of Service (QoS). It specifies one or more service level objectives (SLO), to ensure that the QoS delivered has met customer expectations. However, It becomes hard to guarantee QoS levels and detect SLA violations. Therefore, we propose to use MDE (Model Driven Engineering) to express the SLA contract requirements. This latter, created with a specific modeling language (DSML), will be used harmonically with a Multi-agent systems (MASs) in order to monitor SLA violations in real-time. Indeed, MASs are suitable tools for self-detection of failures and self-monitoring of cloud operations and services, QoS negotiation and SLA management. They are designed to operate in a dynamically changing environment. Our main motivation is firstly to use MDE technology for the creation of the SLA contract and then to integrate MASs in order to control the quality of service contract and guarantee transparency and symmetry with respect to the SLA contract between prospective signatories.

A service level agreement (SLA) is a service contract that includes the evaluation criteria for agreed service quality standards. Since agreeable specifications on the evaluation criteria cannot be limited in practice, competitive SLA management products must be extensible in terms of their support for contract-specific SLA compliance evaluations. While the need of running and managing those software products as services increases, we have found that developing a good solution for configuring them as per contractual terms is a challenging task. This paper presents the Fresco framework, which facilitates configuring extensible SLA management systems using Web services. An XML-based specification of SLA management related data called SCOL will also be presented to show how the framework supports contract-specific SLA terms and contract-specific extensions of the deployed SLA management software. The paper furthermore shows how the Fresco system uses a template-based approach to communicate with other Web services applications with support for various input and output formats. Our experience with implementing the Fresco framework for a leading commercial SLA management software product demonstrates that the framework facilitates the creation of effective and efficient solutions for configuring extensible SLA management systems.

Online service is used to be as Pay-Per-Use in Cloud computing. Service user need not be in a long time contract with cloud service providers. Service level agreements (SLAs) are understandings marked between a cloud service providers and others, for example, a service user, intermediary operator, or observing operators. Since cloud computing is an ongoing technology giving numerous services to basic business applications and adaptable systems to manage online agreements are significant. SLA maintains the quality-of-service to the cloud user. If service provider fails to maintain the required service SLA is considered to be SLA violated. The main aim is to minimize the SLA violations for maintain the QoS of their cloud users. In this research article, a toolbox is proposed to help the procedure of exchanging of a SLA with the service providers that will enable the cloud client in indicating service quality demands and an algorithm as well as Negotiation model is also proposed to negotiate the request with the service providers to produce a better agreement between service provider and cloud service consumer. Subsequently, the discussed framework can reduce SLA violations as well as negotiation disappointments and have expanded cost-adequacy. Moreover, the suggested SLA toolkit is additionally productive to clients so clients can secure a sensible value repayment for diminished QoS or conceding time. This research shows the assurance level in the cloud service providers can be kept up by as yet conveying the services with no interruption from the client's perspective

Cloud computing and Internet of Things (IoT) are computing technologies that provide services to consumers and businesses, allowing organizations to become more agile and flexible. The potential business values that cloud consumers can achieve depend a lot on the quality of service in the provided cloud services. Therefore, ensuring the quality of service through service-level agreements (SLA) for such cloud-based services is crucial for both the service providers and service consumers. As SLA is critical for cloud deployments and wider adoption of cloud services, the management of SLA in cloud and IoT has thus become an important and essential issue. In this paper we provide an understanding of the current status and maturity level of SLA management in industrial IoT and academic efforts in this field. We also conduct a preliminary survey of current research on SLA management in order to identify open challenges and gaps that need to be addressed in future research directions. In particular, we investigate how to provide useful SLA management support adapted to the maturity level and current industrial practices, and shorten the gap between academia and industry.

Currently, from the customer's opinion, the establishment and monitoring of Service Level Agreements (SLA) between cloud service consumers (CSC) and cloud service providers (CSP) is far to be ideal. This contacts require crucial importance for consumers having companies whose success is conditioned by the announced Quality of Service (QoS) that the service provider delivers. Inflexible term and price conditions, nontransparent verification of advertised service quality, and inflexible expression of SLAs represent today the most gap in terms of SLAs on the cloud market. This paper presents an approach of an autonomous framework based Agreement-Broker as a third party in the cloud market that provides a way to source out tasks regarding the management of SLAs. Thus the Agreement-Broker adds an additional transitive connection between consumers and providers without affecting any existing one. The Agreement-Broker's main purposes are: –Registering declarations in the form of established SLAs; –Giving customers the opportunity to discover provided SLAs and to easily compare them; –Notifying participating parties about agreementrelated events like creation, violation or termination Thus, the overhead for managing SLAs which causes congestion between consumers and providers is minimized for both and a higher trust is established by broker of an external entity.

Service level agreement (SLA) is a formal contract between a service provider and a service consumer to guarantee the Quality of service (QoS) expectations, it is used in all areas of information technology, such as Cloud Computing, Internet of Things (IoT), networks and Web services. For IoT applications, the main challenges are: (1) how to describe the SLA terms, such as QoS properties, service levels, penalties in SLA violation, (2) how to monitor these terms, and (3) how to integrate an SLA into all the IoT application layers. Therefore, in this paper, we propose ML-SLA-IoT, a framework for SLA specification and monitoring. It covers the entire layers of an IoT application. It describes precisely QoS levels, provided services, and obligations. It differs from other SLA specification languages in the specification of user preferences, the use of microservices (for reusability, dynamism and ease of integration) and ML-SLA (multi-level metrics and QoS according to existing constraints and user preferences). Furthermore, ML-SLA-IoT monitors SLA terms in an automatic and decentralised manner using smart contracts and blockchain technologies without the intervention of the third-party. Finally, we present a comparative study and experiments with existing solutions regarding to some criteria for SLA specification and monitoring. Our results show that ML-SLA-IoT gives better performance in terms of dynamic pricing, obligation combination, and SLA monitoring.

The services landscape is changing with the growing adoption by businesses of the Service Oriented Architecture (SOA), the migration of business solutions to the cloud, and the proliferation of smartphones and Internet-enabled handheld devices to consume services. To meet their business goals, organizations increasingly demand services, which can satisfy their functional and non-functional requirements. Service Level Agreements (SLAs) are seen as the means to guarantee the continuity in service provisioning and required levels of service. In this paper, we propose a framework for service provisioning, which aims at providing support for automated SLA negotiation and management. The Service Broker component carries out SLA negotiation with selected service-providers on behalf of service-consumers. Multi-rounds of negotiations are very often required to reach an agreement. In each round, the negotiating parties bargain on multiple SLA parameters by trying to maximize their global utility functions. The monitoring infrastructure is in charge of observing SLA compliance monitoring using measurements obtained from independent third party monitoring services.

Service Level Agreements (SLA) represents the principal means to control the Quality of Service (QoS). In cloud computing, various advanced SLA strategies are used; some techniques among others try to avoid the SLA violations. Taking into account the cloud consumer contextual parameters is a promising way to predict and avoid costly SLA violations. Therefore, in this paper, we propose a context-aware system for the SLA in order to guarantee the QoS. We create a contextual ontology to introduce the semantic meaning of the cloud consumer contextual parameters. In addition, using reasoning techniques, we (1) predict SLA violations and we (2) choose and apply the corrective actions in autonomous manner. This allows getting a proactive adjustment of the cloud service execution and respecting the SLA parameters.

Service level agreement (SLA) is a contract between the service provider (SP) and the customer. Among various parameters, SLA imposes penalties on the SP when the customer's quality-of-service (QoS) requirements are violated. Hence, it is desirable to avoid SLA violations and such penalties. SLA also states the maximum amount of downtime a connection may tolerate during its lifetime. In this study, we present a dynamic provisioning scheme called Preemption-Oriented SLA-Aware Provisioning (POSAP) for telecom mesh networks, which considers a connection's (1) availability requirements, (2) penalty, and (3) state. In addition to the connection's various parameters (availability, penalty, etc.), the amount of affordable downtime is used as a metric to determine the risk of violating the connection's SLA, and hence, its priority. Connection's priority is denoted by urgency level. Our scheme allows resource preemption among connections, i.e., high-priority connections may preempt backup resources from low-priority connections. Also, new connection requests may preempt resources from existing connections. Urgency level determines how resources can be preempted. Our scheme is applied to a US-wide network. Our results show the improved performance in terms of (1) reduced SLA violations, (2) increased network utilization, and (3) increased network revenue, compared to a dedicated primary-backup (P-B) scheme.

Nowadays, Cloud providers revise the terms of their Service Level Agreements (SLAs) to include security provisions due to their criticality for their customers. In order to speed up their adoption by service providers and consumers and to make them more actionable, security SLAs monitoring should be described in a machine-processable, agile and extensible way. Several tools for SLA management are available on the market but most deal with performance metrics and do not refer to security properties. There are other tools for monitoring cloud security, in a non-SLA way. However, they are not associated with SLA management systems. We propose an extension to an SLA language (i.e., rSLA) to enable the description of security requirements in an SLA document. We also extend the rSLA framework by a security methodology that makes use of known tools and that enables continuously checking that the security requirements are respected during runtime according to the SLA document.

Cloud computing is very promising technology to deliver computing resources like infrastructure (IaaS), platform (PaaS), software (SaaS) etc. in form of services over the Internet. Server consolidation is the mechanism to minimize active (running) physical servers in the data center of cloud service provider. Consolidation helps the service provider to make efficient usage data center resources and in turn to minimize running cost of data center. Users have to pay as per service usage. SLA is like contract between cloud service provider and users. Service Level Agreement (SLA) is the mechanism of providing guaranteed services to cloud users. SLA Violation may cause high penalties to service provider. In this paper it is shown that if consolidation is maximized, it may cause more number of SLA violation. A balanced approach of server consolidation with minimal SLA violations is suggested in this paper.

By leveraging the Internet, cloud computing allows users to have on-demand access to large pools of configurable computing resources. PaaS (Platform as a Service), IaaS (Infrastructure as a Service), and SaaS (Software as a Service) are three basic categories for the services provided by cloud the computing environments. Quality of service (QoS) metrics like reliability, availability, performance, and cost determine which resources and services are available in a cloud computing scenario. Provider and the user-specified performance characteristics, such as, rejection rate, throughput, response time, financial cost, and energy consumption, form the basis for QoS. To fulfil the needs of its customers, cloud computing must ensure that its services are given with the appropriate quality of service QoS. A “A legally enforceable agreement known as a “Service Level Agreement” (SLA) between a service provider and a customer that outlines service objectives, quality of service requirements, and any associated financial penalties for falling short. We, therefore, presented “A Proactive Resource Supply based Run-time Monitoring of SLA in Cloud Computing”, which allows for the proactive management of SLAs during run-time via the provisioning of cloud services and resources. Within the framework of the proposed work, SLAs are negotiated between cloud users and providers at run-time utilizing SLA Manager. Resources are proactively allocated via the Resource Manager to cut down on SLA violations and misdetection costs. As metrics of performance, we looked at the frequency with which SLAs were broken and the money lost due to false positives. We compared the proposed PRP-RM-SLA model’s simulated performance to the popular existing SLA-based allocation strategy SCOOTER. According to simulation data, the suggested PRP-RM-SLA model is 25% more effective than the current work SCOOTER at reducing SLA breaches and the cost of misdetection.

Virtual Machine (VM) consolidation provides a promising approach to save energy and improve resource utilization in cloud data centers. However, aggressive consolidation of VMs may lead to performance degradation of data centers and even Service Level Agreement (SLA) violation. Therefore, it is very important to solve the tradeoff between reduction of SLA violation level and energy costs. In this paper, we propose a Host State 3-order Markov Chain prediction model for SLA-aware and energy efficient consolidation of VMs in cloud data centers. We propose two adaptive utilization thresholds based on a robust statistical method for host state estimate, and our model uses them to build a 3-order Markov Chain Transition Matrix manually for host state detection. We implement our algorithms on Cloudsim simulator for comparative study. The experimental results show that our model can significantly reduce SLA violation rates while keeping energy cost efficient, it can reduce the metric of SLA Violation by at most 98.69% and the metric of Energy by at most 21.88% for real world workload.

An Service Level Agreement (SLA) is a contract between service provider and consumer, and includes appropriate actions to be taken upon violation of the contractual obligations. To ensure the negotiation on an SLA is reasonable by reference the measured history data. The paper proposes a feasible Web Service Level Agreement (WS-SLA) Establishing Framework, which can flexible define trustable SLA requirements and penalties actions upon service providers based on monitoring data from service consumer. Web service QoS (WS-QoS) Monitor provides the automatic approach for measureing Quality of Service (QoS) parameters from service requester side. WS-SLA Editor allows service consumer to flexible define their SLA requirement and penalties actions upon service providers.

One major issue of cloud computing is developing Service Level Agreement (SLA)-oriented cloud management system, because situations like resource failures may lead to the violation of SLA by the provider. Several research works has been carried out regarding cloud management system were the impact of SLA is not properly addressed in the perspective of resource failure. In order to achieve SLA in such circumstance, a novel-layered architecture of SLA-oriented Cloud Management System (SLAOCMS) is proposed for service provisioning and management which highlight the importance of various components and its impacts on the performance of SLA- based jobs. There are two components such as Task Scheduler and Load Balancer which are introduced in SLA Management Framework to achieve SLA during resource failure. So, an SLA Aware Task Scheduling Algorithm (SATSA) and SLA Aware Task Load Balancing Algorithm (SATLB) are proposed in the above components to improve the performance of SLAOCMS by successfully achieving the SLA’s of all the user jobs. The results of traditional and proposed algorithms are compared in the scenario of resource failure with respect to violations of SLA-based jobs. Moreover, SLA negotiation framework is introduced in application layer for supporting personalized service access through the negotiation between the service consumer and service provider.