- Book Chapter
2
- 10.1201/9781003129639-6
Artificial Intelligence Techniques of Fraud Prevention
- Oct 28, 2021
- Shashank Agarwal
In the current era of technology, the world at large has been benefitted from the technological progression in almost all the sectors. The advancement of technology, on the one hand, has brought about many boons to society at large, but on the other hand, the fraudsters have found new and faster ways to commit the crime. Hence there is a dire need to introduce new methods to detect and control frauds in the current scenario oftechnological development. The sector of society that is most affected by these Information Technology frauds is the financial sector. These financial frauds can range from small threats like non-payment for e-commerce orders to major coercions like the exposure of customer’s credit or debit card details. When fraud is detected, the organizations end up paying for the heavy losses, and their reputation decays. Hence the fraud detection and prevention methods need to adopt new-age technologies like artificial intelligence (AI) and machine learning (ML) to stop the fraudsters from committing heinous financial crimes. Once fraud is committed, one can only take corrective actions which involve tracking down the culprit and try to recover the defrauded amount. However, the much better option is to prevent the fraud before it occurs, and this exactly is where the role of AI steps in, which is supported by ML, comes into the picture and provides the best solutions available so far. ML can identify legitimate (genuine) and fraudulent behaviors by comparing themwith previously unseen fraud tactics. As far as the role of AI is concerned concerning the use of the models defined by ML, AI uses two models to identify fraudulent practices. One is a supervised model, while the other one is an unsupervised model. Though even after employing ML and AI, certain challenges complicate the fraud detection process, such as changing of fraud patterns by fraudsters, lack of technical knowledge to customers, model interpretations, and time needed to develop and review the already set models. However, ML models and AI increase system efficiency and reduce the instances of fraud occurrence.
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