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  • High-Quality Services and Efficient Management in Property Management Based on Artificial Intelligence
  • https://doi.org/10.1145/3788149.3788162Copy DOI Icon

High-Quality Services and Efficient Management in Property Management Based on Artificial Intelligence

  • Dec 12, 2025
  • Kai Zheng +2 more
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Abstract

This study proposes an AI-powered intelligent property management system, forming a closed-loop management framework comprising three core modules: “AI Work Order Agent – Robotic Collaborative Inspection – Dynamic Dispatch Optimization.” The system integrates multi-modal work order generation to address the adaptation issues in domain-specific voice interactions, overcomes the limitations of complex environment monitoring via an air-ground collaborative inspection architecture, and utilizes reinforcement learning models to jointly optimize dispatch efficiency and fairness. Empirical results demonstrate that the voice-based work order system significantly enhances the efficiency and accuracy of order generation; multi-modal inspection greatly improves the timeliness of anomaly detection; and the dynamic dispatch model shortens response time while balancing employee workload. Under extreme stress testing, the system exhibits strong robustness and adaptability. Its deployment in a mid-sized community has achieved practical benefits including labor cost savings and reduced training costs, offering an innovative technological path for smart property service construction.

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