• Home
  • Search
  • Improving the customer configuration update process by explicitly managing software knowledge
  • https://doi.org/10.1145/1134285.1134464Copy DOI Icon

Improving the customer configuration update process by explicitly managing software knowledge

  • May 28, 2006
  • Slinger Jansen
Show More
  • Abstract
  • Literature Map
  • References
  • Similar Papers
Abstract

The implementation and continuous support of a software product at a customer with evolving requirements is a complex task for a product software vendor. There are many customers for the vendor to serve, all of whom might require their own version or variant of the application. Furthermore, the software application itself will consist of many (software) components that depend on each other to function correctly. On top of that, these components will evolve over time to meet the changing needs of customers. To alleviate this problem we propose to alleviate the software release and deployment effort and reduce risks associated with it. This will be achieved by explicitly managing typical knowledge about the software product, such as configuration and dependency information, thereby allowing software vendors to improve the customer configuration updating process. The proposed solution of knowledge management at both the customer and vendor site, is validated through industrial case studies.

Similar Papers
  • Book Chapter
  • Citations2

Extending Automotive Legacy Systems with Existing End-to-End Timing Constraints

  • Jul 18, 2017
  • Matthias Becker +3
  • PDF
  • Research Article
  • Citations30

Model-driven development platform selection: four industry case studies

  • Jan 15, 2021
  • Software and Systems Modeling
  • Siamak Farshidi +2
  • Conference Article
  • Citations31

Evaluating the TESTAR tool in an industrial case study

  • Sep 18, 2014
  • Sebastian Bauersfeld +4
  • Research Article
  • Citations2

Defining a theoretical model to assess transition from on-premises to Software-as-a-Service

  • Jan 01, 2024
  • Procedia Computer Science
  • Pedro Ruivo +2
  • Book Chapter

Software Deployment for Distributed Embedded Real-Time Systems of Automotive Applications

  • Nov 20, 2013
  • Florian Pölzlbauer +2
  • Research Article

Learning about application software by studying processes

  • May 02, 2014
  • Journal of Software: Evolution and Process
  • Leon J Osterweil
  • Research Article
  • Citations17

Architectures for Large-Scale Reuse

  • Nov 12, 1992
  • AT&T Technical Journal
  • Roger P Beck +5
  • Book Chapter
  • Citations23

CodeCrawler - An Extensible and Language Independent 2D and 3D Software Visualization Tool.

  • Jan 01, 2005
  • Bern Open Repository and Information System (University of Bern)
  • Michele Lanza +1
  • Research Article

Application of Maple Software in Teaching of College Physics

  • Apr 28, 2015
  • 实验科学与技术
  • Ping Liu +2
  • Research Article

Research on Task-Oriented Application Design

  • Dec 01, 2012
  • Applied Mechanics and Materials
  • Chuan Sheng Zhou
  • Conference Article

Component and Application of Supply-Chain Management Software for E-Services

  • Oct 01, 2006
  • Gao Ge +2
  • Supplementary Content
  • Citations1

Multi-Criteria Decision Analysis (MCDA) as the basis for thedevelopment, implementation and evaluation of interactive patientdecision aids

  • Nov 12, 2015
  • LSHTM Research Online (London School of Hygiene and Tropical Medicine)
  • F Pozo-Martin
  • Book Chapter
  • Citations3

Property-Based Monitoring of Analog and Mixed-Signal Systems

  • Jan 01, 2010
  • John Havlicek +3
  • PDF
  • Supplementary Content
  • Citations34

No more business as usual: Agile and effective responses to emerging pathogen threats require open data and open analytics

  • Aug 13, 2020
  • PLoS Pathogens
  • Dannon Baker +17
  • Book Chapter

Chapter Eight - Software Development and Application for the Analysis of Cross-Sections

  • Nov 11, 2016
  • Structural Cross Sections
  • Naveed Anwar +1
Cactus Communications logo

Copyright 2026 Cactus Communications. All rights reserved.