Information Sharing and Supply Chain Performance

PurposeThe objectives of this paper were twofold: to explore if there are differences in the perceptions about supply chain performance (SCP) and relationship quality (RQ) among traditional food supply chain members, and to examine the influence of individual relationship variables and aggregated relationship quality on SCP in the traditional food sector.Design/methodology/approachThe survey was conducted in a triadic context with 189 supply chain members (62 suppliers, 65 focal companies and 62 customers) of 65 traditional food supply chains (cheese, olive oil, meat products, brandies and liqueurs, wine and honey) in Croatia. The influence of individual relationship variables and aggregated RQ on perceived SCP was tested using regression analysis.FindingsIt was found that there were no significant differences in the perception of overall SCP and RQ among supply chain members. It was identified that aggregated RQ and all individual relationship variables (trust, commitment, economic satisfaction, non-coercive and coercive power, reputation and conflict) have a significant influence on perceived SCP of the traditional food supply chains.Practical implicationThis study provides a systematic approach to investigate the SCP and supply chain RQ in the traditional food sector. The findings suggest that managers should not neglect any aspect of supply chain relationship to keep high SCP and to be competitive on the market.Originality/valueThis multiple supply chain study makes an original empirical contribution to the supply chain and network management literature by using a triadic approach to investigate RQ and SCP. The influence of individual RQ constructs and aggregated RQ on traditional food SCP examined in this study has not been explored thus far. This study also makes an original empirical contribution by investigating RQ and SCP in the traditional food sector, which has received little attention recently.

Supply chain members’ reciprocal altruism and consumers’ quality and service reference effects are important behavioral factors that affect the decision-making of supply chain members. This article incorporates these factors into a product–service supply chain consisting of a manufacturer and a retailer in the online-to-offline (O2O) environment. Based on the inherent dynamics of the model, we construct a differential game model between the manufacturer and the retailer. Based on the Bellman continuous dynamic programming theory, this study analyzes the quality strategy of the manufacturer, the service level strategy of the retailer, and the performance of the supply chain system under three decision-making patterns (decentralization, centralization, and reciprocal altruism) within the O2O framework. The results show that compared with the decentralized decision-making model, reciprocal altruism helps members develop higher quality and service levels, improve brand goodwill, and obtain greater utility. The results are verified by numerical examples, and sensitivity analysis of consumer quality and the service reference effect, channel preference, and members’ reciprocal altruism behavior on the supply chain performance is carried out. The results show: (1) Consumers’ reference effects cause an “anchoring mentality” among consumers, which leads the manufacturer to lower the quality level and the retailer to lower the service level. This hurts the performance of the product–service supply chain. Consumers’ channel preference has an important impact on supply chain members’ strategies and performance. (2) Retailers should encourage consumers to purchase products online and use offline channel services as sales assistance measures to satisfy consumers’ experience utility. (3) As a positive social preference, the supply chain performance under the members’ reciprocal altruism decision-making model is Pareto-improved and receives additional social benefits. (4) Only when the manufacturer and the retailer have pure altruistic preference, that is, minimum return and maximum altruism, the total profit of the supply chain can reach that of the centralized decision-making scenario.

PurposeThe global business environment combined with increasing societal expectations of sustainable business practices challenges firms with a host of emerging risk factors. As such, firms seek to increase supply chain transparency, enabling them to monitor operational activities and manage supply chain risks. Drawing on organizational information processing theory, the purpose of this paper is to examine how supply chain analytics (SCA) capabilities support operational supply chain transparency.Design/methodology/approachUsing data from 477 survey participants, hypotheses are tested using seemingly unrelated regression.FindingsThe results reveal that: analytics capability in support of planning functions indirectly affects organizational supply chain transparency (OSCT) via SCA capabilities in source, make, and deliver functions; SCA capabilities in source, make, and deliver positively influence OSCT; and supply uncertainty moderates the relationship between SCA capabilities in make and OSCT.Research limitations/implicationsThis research suffers from limitations inherent in all survey-based research. Nonetheless, the authors found convincing evidence that suggests firms can employ SCA capabilities to meet transparency requirements.Practical implicationsThe findings inform design of SCA systems, noting the importance of linking planning tools with tools that support source, make, and deliver functions. The research also shows how transparency can be increased via employing SCA capabilities.Originality/valueThis is one of first studies to empirically demonstrate that SCA capabilities can be used to increase supply chain transparency. The research also advances organizational information processing theory by illustrating an analytics capability paradox, where increased levels of certain analytics capabilities can become counterproductive in the face of supplier uncertainty.

Coordination of different and often contradicting interests of individual supply chain members is one of the important issues in supply chain management because the individual members can not succeed without success of the supply chain and vice versa. This paper investigates a supply chain dynamic production planning problem with emphasis on coordination. A planning problem is formally described using a supply chain kernel, which defines supply chain configuration, management policies, available resources and objectives both at supply chain or macro and supply chain member or micro levels. The coordinated model is solved in order to balance decisions made at the macro and micro levels and members' profitability is used as the coordination criterion. The coordinated model is used to determine inventory levels and production capacity across the supply chain. Application of the coordinated model distributes costs burden uniformly among supply chain members and preserves overall efficiency of the supply chain. Influence of the demand series uncertainty is investigated. The production planning model is a part of the integrated supply chain decision modeling system, which is shared among the supply chain members across the Internet.

PurposeThe purpose of this paper is to explain the relationship between supply chain information management, supply chain information system (IS) infrastructure, supply chain integration and the manufacturing performance of firms in manufacturing industry in Malaysia. Therefore, the study addresses a gap in research concerning the effect of supply chain information practices toward manufacturing performance.Design/methodology/approachThe research design for this study employed the quantitative method using survey questionnaires that have been developed based on a thorough and detailed analysis of the relevant literature. Based on a sample consist of 248 usable data, mediated multiple regression analysis was used to examine the research model.FindingsThe findings indicate that supply chain integration fully mediates the relationship between supply chain information management and supply chain information system infrastructure (ISI) toward manufacturing performance.Research limitations/implicationsThis research is limited to a particular sample: i.e. electrical and electronics manufacturing firms in Peninsular Malaysia. Thus, the results need to be generalized to encompass wider samples.Practical implicationsOrganizations interest in making all members in their supply chain to communicate using information network to support managers in better decision making while adopting more enhanced information management and system infrastructure. As a plus, it helps in integrating various internal and external value chain processes across manufacturing firms in the organization’s supply chain network. As result, manufacturing firms could improve their performance in the long run.Originality/valueThe originality of this study lies in employing a newly developed framework-based existing theoretical argument to examine the effectiveness of supply chain information management and system infrastructure with an improved influence from supply chain integration toward the manufacturing performance.

The level of sales of copra coconuts fell during the pandemic in proportion to the decrease in consumer demand. It is a problem caused by improper handling in the supply chain. The Agroindustry needs to maintain and improve its supply chain performance. Objectives This research analyses supply chain structure, performance, value creation, and supply chain state. Performance measurement was carried out using the Supply Chain Operations Reference Method (SCOR), Analytical Hierarchy Procedure (AHP), and the Hayami method for added value analysis. CV. X comprises several supply chain members, including farmers, collectors, the copra industry, and consumers. Business push starts with farmers, collectors, industry, which produces products, and consumers. The profit rate for farmers is 3.5156 percent, and for collectors is -5.525 percent; the industry profit rate is -7,656,590.90 percent.
 
 Tingkat penjualan kelapa kopra turun selama pandemi, sebanding dengan penurunan permintaan konsumen. Ini adalah masalah yang disebabkan oleh penanganan yang tidak tepat dalam rantai pasokan. Oleh karena itu, agroindustri perlu mempertahankan dan meningkatkan kinerja rantai pasoknya. Tujuan penelitian ini adalah untuk menganalisis struktur rantai pasokan, kinerja, penciptaan nilai dan keadaan rantai pasok. Pengukuran kinerja dilakukan menggunakan Metode Referensi Operasi Rantai Pasokan (SCOR), Prosedur Hierarki Analitik (AHP), dan metode Hayami untuk analisis nilai tambah. CV. X. terdiri dari beberapa anggota rantai pasokan, termasuk petani, pengepul, industri kopra, dan konsumen. Bisnis push dimulai dengan petani, diikuti oleh pengepul, industri, yang menghasilkan produk, dan terakhir konsumen. Tingkat keuntungan petani adalah 3,5156 persen dan pengepul adalah -5.525 persen; tingkat keuntungan industri adalah -7.656.590,90 persen.

This paper studies the impact of strategic customer behavior on supply chain performance. We start with a newsvendor seller facing forward-looking customers. The seller initially charges a regular price but may salvage the leftover inventory at a lower salvage price after random demand is realized. Customers anticipate future sales and choose purchase timing to maximize their expected surplus. We characterize the rational expectations equilibrium, where we find that the seller's stocking level is lower than that in the classic model without strategic customers. We show that the seller's profit can be improved by promising either that quantities available will be limited (quantity commitment) or that prices will be kept high (price commitment). In most cases, both forms of commitment are not credible in a centralized supply chain with a single seller. However, decentralized supply chains can use contractual arrangements as indirect commitment devices to attain the desired outcomes with commitment. Decentralization has generally been associated with coordination problems, but we present the contrasting view that disparate interests within a supply chain can actually improve overall supply chain performance. In particular, with strategic customer behavior, we find that (i) a decentralized supply chain with a wholesale price contract may perform strictly better than a centralized supply chain; (ii) contracts widely studied in the supply chain coordination literature (e.g., markdown money, sales rebates, and buyback contracts) can serve as a commitment device as well as an incentive-coordinating device; and (iii) some of the above contracts cannot allocate profits arbitrarily between supply chain members because of strategic customer behavior.

Information Sharing and Supply Chain Coordination

The purpose of this study is to analyze the impact of information technology, information sharing, and trust on supply chain performance, with supply chain integration as a mediating variable. The research method used is a quantitative approach, with questionnaires distributed to 236 individuals in the retail supply chain in Batam. Data were analyzed using the PLS method with SmartPLS 3.0. The results show that information technology and trust have a significant positive relationship with supply chain performance. Additionally, supply chain integration strengthens the relationships between information technology, information sharing, trust, and supply chain performance. However, it was found that information sharing does not have a significant relationship with supply chain performance. The implications of this study highlight the importance of effective use of information technology to enhance supply chain integration, which in turn strengthens information sharing and trust among partners, thereby improving retail performance in Batam City.

Impact of supply chain digitalization on supply chain resilience and performance: A multi-mediation model

Purpose– The purpose of this empirical research is to attempt to explore the effect of information security initiatives (ISI) on supply chain performance, considering various intra- and inter-organization information security aspects that are deemed to have an influence on supply chain operations and performance.Design/methodology/approach– Based on extant information security management and supply chain security management literature, a conceptual model was developed and validated. A questionnaire survey instrument was developed and administered among supply chain managers to collect data. Data were collected from 197 organizations belonging to various sectors. The study used exploratory and confirmatory factor analysis for data analysis. Further, to test the hypotheses and to fit the theoretical model, structural equation modeling techniques were used.Findings– Results of this study indicate that ISI, comprising technical, formal and informal security aspects in an intra- and inter-organizational environment, are positively associated with supply chain operations, which, in turn, positively affects supply chain performance.Research limitations/implications– This study provides the foundation for future research in the management of information security in supply chains. Findings are expected to provide the communities of practice with better information security decision-making in a supply chain context, by clearly formulating technical, formal and informal information security policies for improving supply chain performance.Originality/value– In today’s global supply chain environment where competition prevails among supply chains, this research is relevant in terms of capability that an organization has to acquire for managing internal and external information security. In that sense, this study contributes to the body of knowledge with an empirical analysis of organizations’ information security management initiatives as a blend of technical, formal and informal security aspects.

Many research experts and industry executives point out that the industry competition is not only between enterprises, but also between supply chains. With tight connections and cooperation between supply chain members, the supply chain can increase values for end customers and gains competitive advantage. Meanwhile, such relationships also create win-win situations among supply chain members. Thus, selecting supply chain members which includes supplier selection is a very important task in the supply chain management. Many studies have mentioned the importance of supplier selection in supply chain management, and have established methods and criteria for supplier selection. However, few studies considered the supplier selection from the perspective of the entire supply chain. Thus, this study proposes a new supplier selection approach that considers the entire supply chain in order to maximize the performance of the entire supply chain. We believe that our approach can be served as a supplier selection tool for improving supply chain performance.

Purpose The purpose of this paper is to investigate the complex interrelationships among the key constructs, supply chain orientation (SCO), supply chain integration (SCI) and supply chain performance (SCP) in Indian manufacturing industries. These relationships have been studied using the relational view (RV) and the knowledge-based view (KBV) theoretical perspectives. Design/methodology/approach The conceptual model was derived from the existing body of knowledge in the supply chain domain. The study is based on a sample size of 122 data collected via face-to-face meetings with the Indian manufacturers using well-established scales. The covariance-based structural equation modeling was used to test the proposed hypotheses. Findings In Indian manufacturing and supply chains, SCO has a positive relationship with SCI and SCP. Moreover, the direct impact of SCO on SCP diminishes when SCI is used as a mediating variable. This study also observes positive impact of: i) SCO on SCP, ii) SCI on SCP and iii) discovery of mediating role of SCI on SCP under the theoretical lenses of RV and KBV. Research limitations/implications Cross-sectional survey of manufacturing firms of one country (using one response per firm) calls for validation covering other parts of the world and demands a longitudinal survey. This research will trigger more scholarly, practice and policy debate among researchers studying Indian and emerging economies context. Practical implications The notion of a holistic view of the SC with a focus on improving the customer value can enhance strategic partnerships among the SC partners (i.e. SCI) and overall SCP. Firms should make efforts to include SCI in SC designs to successfully transform SCO into SCP. Originality/value The originality of the research lies in studying the complex interrelationships among key concepts of SC in a unique Indian manufacturing context. The Indian supply chains operate in a set of unique characteristics, which have been detailed out in this paper. This paper not only establishes the mediating role of SCI for overall SCP in emerging economies but also enhances the scholarly knowledge in the SC domain. Most studies report SCO as a single-order construct, measured by scales comprising of only few items. The second-order SCO measures in this study bring credibility to the findings. Additionally, it contributes to both academicians and practitioners alike in the context of an integrated SC in emerging economies.

Measuring the influence of digital twins on the sustainability of manufacturing supply chain: A mediating role of supply chain resilience and performance

Background: The significant economic importance of the country’s automotive industry provided the context for this study. The success of the industry relies on the effectiveness and efficiency of the supply chain, which can be significantly affected by the strength of the supply chain relationships. The role of trust and information sharing in relation to two key theories was considered, namely: organisational information processing theory and game theory. Previous studies have recognised the importance of trust and information sharing in supply chain relationships and considered the effect of trust on information sharing, or the effect of information sharing on trust in a single direction. Thus, the potential cyclical relationship between the two factors has been largely ignored.Objectives: This paper explored the relationship between trust and information sharing in South African automotive supply chains, and establishes the importance of nurturing a cyclical relationship between these two factors. In addition, the role of information technology (IT) in supporting this relationship was considered. By improving both trust and information sharing, the performance and competitiveness of the supply chain can be improved.Method: An examination of the effects of a lack of trust in a supply chain relationship, and the consequential lack of information flow, was conducted by means of a case study of an Eastern Cape-based automotive supplier. A case study research method was followed for this study, which made use of multiple data collection methods, including document survey and participant observations. The case selected is an East London based subsidiary of a larger multinational automotive component supplier to both local and international automotive original equipment manufacturers.Results: The findings led to the conclusion that the way forward for competitive supply chains is to build trust in the supply chain in order to improve information flow, and vice versa. Information technology can be used to nurture this cyclical relationship between trust and information sharing.Conclusion: It is proposed that simultaneously improving information flow and trust in an interorganisational relationship leads to improved supply chain performance and competitiveness.