BIG DATA, АНАЛІТИКА СПОЖИВАЦЬКОЇ ПОВЕДІНКИ ТА ПЕРСОНАЛІЗАЦІЯ В ЕЛЕКТРОННІЙ ТОРГІВЛІ: КЕЙСИ ТРАНСНАЦІОНАЛЬНИХ КОМПАНІЙ
The article is devoted to the analysis of the Big Data concept, consumer behavior analytics, and personalization in e-commerce, using case studies of transnational companies. The role of Big Data in shaping the competitive advantages of e-commerce is examined, in particular in enhancing the accuracy of marketing decisions, optimizing customer interaction, and increasing conversion rates. The key components of Big Data in e-commerce are identified, including behavioral, transactional, socio-demographic, and content data, as well as their significance for building segmentation models and demand forecasting. Approaches to consumer behavior analytics are considered in detail, ranging from descriptive and diagnostic to predictive and prescriptive, along with tools for data collection and processing, such as web analytics, cohort analysis, and customer relationship management systems. Architectures and algorithms for personalization are analyzed, including rule-based recommendation systems, collaborative filtering, and hybrid models using deep learning. Special attention is given to challenges and risks related to personal data privacy, algorithmic bias, and the transparency of recommendation systems. It is emphasized that the implementation of Big Data analytics and personalization in electronic commerce contributes not only to improving the operational and strategic efficiency of business processes but also to enhancing the quality of customer interaction, increasing user engagement, and fostering long-term customer loyalty. Practical recommendations are proposed for the development of a robust analytical infrastructure, the refinement and optimization of personalization algorithms to achieve higher accuracy and relevance, and the establishment of regulatory and organizational measures aimed at ensuring the ethical and transparent use of customer data. Ethical aspects of corporative marketing decisions are lightened. Personalization of commercials and marketing as a main modern tool of corporate development is lightened. Main risks of modern consumption under digitalization are described.
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