Intelligent process support for corporate decision making

A SDSS combines database storage technologies, geographic information systems (GIS) and decision modeling into tools which can be used to address a wide variety of decision support areas (Eklund, Kirkby, and Pollitt, 1996). Recently, various emerging technologies in computer hardware and software such as speedy microprocessors, gigabit network connections, fast internet mapping servers along with Web-based technologies like extensible markup language (XML), Web services, etc provide promising opportunities to take the traditional spatial decision support systems one step further to provide easy-to-use, round-the-clock access to spatial data and decision support over the Web. Traditional DSS and Web-based spatial DSS can be further improved by integrating expert knowledge and utilizing intelligent software components (such as expert systems and intelligent agents) to emulate the human intelligence and decision making. These kinds of decision support systems are classified as intelligent decision support systems. The objective of this chapter is to discuss the development of an intelligent web-based spatial decision support system and demonstrate it with a case study for planning snow removal operations.

Intelligent decision support (IDS) systems leverage artificial intelligence techniques to generate recommendations that guide human users through the decision making phases of a task. However, a key challenge is that IDS systems are not perfect, and in complex real-world scenarios may produce suboptimal output or fail to work altogether. The field of explainable AI (XAI) has sought to develop techniques that improve the interpretability of black-box systems. While most XAI work has focused on single-classification tasks, the subfield of explainable AI planning (XAIP) has sought to develop techniques that make sequential decision making AI systems explainable to domain experts. Critically, prior work in applying XAIP techniques to IDS systems has assumed that the plan being proposed by the planner is always optimal, and therefore the action or plan being recommended as decision support to the user is always optimal. In this work, we examine novice user interactions with a non-robust IDS system – one that occasionally recommends suboptimal actions, and one that may become unavailable after users have become accustomed to its guidance. We introduce a new explanation type, subgoal-based explanations, for plan-based IDS systems, that supplements traditional IDS output with information about the subgoal toward which the recommended action would contribute. We demonstrate that subgoal-based explanations lead to improved user task performance in the presence of IDS recommendations, improve user ability to distinguish optimal and suboptimal IDS recommendations, and are preferred by users. Additionally, we demonstrate that subgoal-based explanations enable more robust user performance in the case of IDS failure, showing the significant benefit of training users for an underlying task with subgoal-based explanations.

The object of the study is the clinical decision-making process for selecting of hepatocellular carcinoma (HCC) treatment method based on the patient's medical data. The process of the HCC treatment method selection remains poorly formalized and is characterized by multi-criteria and the presence of numerous clinical situations, for each of which it is necessary to promptly identify the most accurate therapeutic solution. This study develops an intelligent medical decision support system for HCC treatment method selection based on knowledge applicable in clinical practice. It offers architectural and functional principles of the intelligent decision support system, classifying clinical situations by HCC treatment method, consisting of multiple possible combinations of 44 informative parameters. Based on the current values of these parameters, expert knowledge is transformed into production rules identifying HCC treatment methods. A heuristic procedure treatment selection is developed based on production rule analysis in accordance with current parameter values, reproducing the reasoning patterns of participants in a multidisciplinary council during their consensus decision-making process regarding HCC treatment appointment. A software implementation of a decision-making model for HCC treatment selection, implemented in C# using the Visual Study 2019 platform, enabled the integration of an intelligent system with web technologies. The intelligent medical decision support system automates the unique experience of professionals and helps physicians in a multidisciplinary consultation make prompt and informed decisions online regarding the appointment of personalized therapy. The system was piloted with expert physicians in several iterations until complete match between the consensus decision of the multidisciplinary council and the decision made by the developed system in accordance with clinical recommendations was achieved

The object of the study is intelligent decision support systems. The problem addressed in the research is to improve the accuracy of modeling the functioning process of intelligent decision support systems. A polymodel complex for resource management of intelligent decision support systems has been developed. The originality of the study lies in: – the comprehensive description of the functioning processes of intelligent decision support systems; – the capability to model both an individual process occurring in intelligent decision support systems and to perform comprehensive modeling of the processes taking place within them; – the establishment of conceptual dependencies in the functioning process of intelligent decision support systems. This makes it possible to describe the interaction of individual models at all stages of solving computational tasks; – the description of coordination processes in hybrid intelligent decision support systems, which ensures an increase in the reliability of managerial decision-making; – the modeling of processes for solving complex computational tasks in intelligent decision support systems through the conceptual description of the specified process; – the coordination of computational processes in intelligent decision support systems, which leads to a reduction in the number of computational resources of the systems; – the comprehensive resolution of conflicts through a set of corresponding mathematical models. The proposed polymodel complex is advisable for use in solving the problem of managing intelligent decision support systems characterized by a high degree of complexity

In order to improve the effect of precision intelligent agricultural decision support system, this paper combines big data technology to carry out precision mining of agricultural data, and combines decision tree algorithm to carry out data classification processing. Moreover, this paper obtains the most effective agricultural decision reference data through data mining, combines the agricultural decision support process to set the functional modules of the decision system, and analyzes the implementation process of each functional module. In addition, this paper studies the theoretical basis and key technologies of the agricultural production structure optimisation decision support system, and builds a precision and intelligent agricultural decision support system based on big data analysis. The system mainly performs accurate processing of agricultural data and makes effective predictions, and then makes scientific decision results. Finally, this paper verifies the structure of the model in this paper combined with experimental analysis. From the comparison of experiments, it can be seen that the precision and intelligent agricultural decision support system constructed in this paper has significant effects.

An OR/MS based Decision Support System can be made intelligent by (1) providing the DSS components, such as modeling component, data base component, dialogue component, (following Sprague-Carlson DSS paradigm), with some kind of intelligence or knowledge base to enhance their overall capabilities, — component level — or (2) incorporating an Expert System into the Decision Support System to integrate a heuristic expert system with an algorithmic DSS — system level. KeywordsExpert SystemDecision Support SystemCommercial BankIndustry AverageLoan ApplicationThese keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.

It is well known that security analysis is a time-consuming and error-prone process. However, it can be improved or enhanced considerably by automated reasoning. Efforts to reduce the inaccuracy and incorrectness of analyses and to enhance the confidence levels of stock selection have led to the development of an intelligent decision support system called TradeExpert, which assists, not replaces, portfolio managers. TradeExpert assumes the role of a hypothetical securities analyst capable of analyzing stocks, calling market turns, and making recommendations. It has a knowledge base of stock trading expertise, and a case base of past episodes and consequences of decisions. By combining knowledge-based problem solving with case-based reasoning and fuzzy inference, TradeExpert demonstrates forms of intelligent behavior not yet observed in traditional decision support systems and expert systems. The novelty of this research lies in its application to analogical reasoning, fuzzy reasoning, and knowledge-based decision making.

On the basis of their use, the DSS has received positive feedback from the University's decision makers. Making use of Intelligent Decision Support Systems (IDSS) technologies suited to provide decision support in the higher education environments, by generating and presenting relevant information and knowledge which are helpful in taking the decision regarding admission management in higher education colleges or universities. The university decision makers' needs and the DSS components are identified with the help of survey done. In this paper the components of a decision support system (DSS) for developing student admission policies in higher education institute or in the university and the architecture about DSS based on ERP are proposed followed by how intelligent DSS in conjunction with ERP helps to overcome the drawbacks , if ERP is used alone in higher education institutes .

The central premise is that conventional expert systems which encode experimental knowledge in production rules are not a suitable vehicle for the creation of practical operator support systems. The principal difficulty is the need for real-time operation. Intelligent support systems will have to be heavily instrumented and the associated knowledge bases will require a hierarchical organization to emulate human approaches to analysis. Arguments to support the findings are made by first examining the needs of licensed reactor operators and then reviewing the capabilities of conventional expert systems. Differences between existing expert systems and proposed intelligent support tools are identified by comparing certain design features including the source and content of the knowledge base, the mode of interaction with the user, knowledge organization, the inference engine, and the man-machine interface. Issues related to operator acceptance of intelligent support tools are reviewed. Possible applications are described and the relative merits of the machine- and human-centered approaches to the implementation of intelligent support systems are enumerated. >

A practical decision support system aims at providing decision-makers with intelligent service on the basis of analyzing the current conditions. Such a system must therefore combine techniques for memorizing, learning and processing information with methods of approximate reasoning. In the paper, we put forward a four-layered fuzzy neural network model for an intelligent decision support system (IDSS). The contribution of the paper is the design of a hierarchy neural network and three kinds of fuzzy information process neurons. The novel model is able to realize fuzzy mapping, fuzzy reasoning and decision making according to the initial information relative to the problem. The emphasis is placed on describing the construction, characteristics and reasoning mechanism of the four-layered fuzzy neural network. Furthermore, we analyze the feasibility and rationality of the model as an IDSS in theory.

Microcomputer-based decision support systems (DSSs) offer many advantages over mainframe DSSs, the greatest of which is the cost7sol; benefit ratio. The use of microcomputers, however, causes numerous management control problems. Because of the limitations of microcomputers, IS managers must pay special attention to the design and implementation of microcomputer-based DSSs. With the emergence of AI technology, most managers should benefit from the integration of AI with DSSs. This article addresses issues relevant to the design of intelligent microcomputer-based DSSs from an applications standpoint. The article also presents conceptual frameworks and strategies for implementing such a system

In the present study a novel conceptual framework for an intelligent decision support system (IDSS) is proposed, specifically designed with consideration of the unique operational requirements of small enterprises. The primary objectives of the research are twofold: first, to conduct an in-depth analysis and critical evaluation of existing theoretical approaches to decision support in the small and medium-sized enterprise segment; second, to develop a specialized IDSS model tailored to advisory services for this class of organizations. The methodological foundation of the research consisted of a scrupulous systematic review of scientific publications from the last 5 years devoted to the implementation of artificial intelligence methods in the management processes of small and medium-sized enterprises, as well as to the key directions of development in explainable AI (XAI). As a result, the principal architectural design principles and technological components ensuring the effective functioning of such systems were identified. In conclusion, illustrative case studies of the application of the developed IDSS in tasks of strategic market positioning and financial diagnostics of small businesses are presented. These examples may serve as practical guidelines for IT solution developers, consulting firms, and academic researchers oriented toward the digital transformation of small and medium-sized enterprises.

Ergonomic design knowledge built in the intelligent decision support system

Procurement holds significant business value, as most organisations spend at least one-third of their overall budget on purchasing goods and services. In this paper, we describe the design and implementation of an Intelligent Decision Support System (IDSS) for electronic purchasing. The theory of purchasing decision traditionally assumes that the offered quantity and quality are fixed prior to source selection. Decision Support Systems (DSS) are the need of the hour to assure results at a faster rate that best match the buyers' preferences and give valid recommendations. A two-dimensional approach is proposed: first, the Case-Based Reasoning (CBR) approach is used, which is a novel paradigm that solves a new problem by remembering a previous similar situation and reusing the information on and knowledge of that situation to bring out similar cases at a faster rate, depending on the predetermined similarity criteria. Second, the slope one predictors for online rating-based Collaborative Filtering (CF) and item-to-item CF are combined to produce accurate recommendations on the basis of the resources rating given by the users to help each other find better content. Our approach is database-driven, which provides buyers with more flexibility in the specification of their purchasing request and allows for an efficient information exchange among the participants. Finally, the purchaser can improve his profit.

Introduction. Based on the analysis, it was found that there is a need to develop tools for managing conflicts between stakeholders in projects for the creation and development of medical facilities. These projects are characterized by complex relationships between government agencies, medical staff, NGOs, patients, and investors, that have their own interests, contradicting each other. The main scientific and applied challenge is the lack of a structured approach to reconciling the interests of stakeholders, high level of conflict, lack of transparency in decision-making processes, and insufficient use of quantitative methods for assessing management effectiveness. The lack of tools for managing conflicts leads to delays in project implementation, inefficient use of resources, and dissatisfaction of stakeholders.Purpose. To substantiate the structure of the process of managing conflicts between stakeholders in projects for the creation and development of medical institutions, which will allow timely alignment of the interests of project stakeholders, reduce the level of conflicts, and ensure effective project implementation, taking into account the specifics of the medical sector.Methods. The study uses a systematic approach, which includes an analysis of scientific research on project management and conflicts in the medical field. Based on the methods of classification and generalization, the main indicators of the effectiveness of conflict management are identified, and approaches to planning and implementing conflict management processes are summarized. To analyze the relationships between the indicators, correlation analysis, construction of dependency graphs, and regression analysis was used. The practical part of the study is based on the example of projects of medical institutions in Lviv region, for which a quantitative assessment of the effectiveness of managing conflicts between stakeholders was carried out.Results. The main stakeholders of projects for the creation and development of medical institutions are identified. Seven main types of stakeholders were identified. Based on the analysis of their interests and contradictions, the structure of the process of managing contradictions and conflicts was substantiated, which consists of five management operations providing analysis of stakeholder interests, identification of potential contradictions and conflicts, planning of the process of managing contradictions and conflicts, implementation of the plan for managing contradictions and conflicts and determining the effectiveness of the process of managing contradictions and conflicts. The proposed structure enables reconciliation of the interests of stakeholders, reduce the number and level of conflicts, and ensure the effective implementation of projects for the creation and development of medical institutions. For the practical implementation of the substantiated process, the author quantifies eight indicators that provide an objective assessment of the effectiveness of managing conflicts between stakeholders in projects for the creation and development of medical institutions and the validity of decision-making. Based on the use of the developed toolkit, a quantitative assessment of medical projects implemented in the Lviv region was carried out. It was found that the conflict index of the projects ranged from 2.0 to 2.5, the level of risks - from 15% to 40%, the consolidated efficiency index - from 0.5 to 0.826, and the level of goal achievement - from 66.6% to 83.3%. The highest performance indicators were achieved in the outpatient clinic opening project, which indicates the effectiveness of stakeholder alignment.Conclusions and proposals. The obtained results indicate that the proposed structure of the conflict management process is an effective tool for aligning the interests of stakeholders and ensuring the successful implementation of projects for the creation and development of medical institutions. Implementation of this process structure will reduce the number of contradictions and the level of conflicts between stakeholders, optimize the use of resources, and increase their satisfaction. Further research is needed to integrate modern information technologies, such as artificial intelligence and intelligent decision support systems, into the process of managing stakeholder conflicts in healthcare facility creation and development projects.