Neutrality, Openness and Co-operation in the Service Industry

The purpose of this qualitative study is to explore consumer behavioral trends, psychological characteristics and various cognitive types of Millennial Generation consumers, primarily in their 20s, who are familiar with sharing economy services based on the emerging social networking technology. Using Q methodology, this paper theoretically defines four and interprets via a social science perspective four different types of these young consumers who are skilled at state-of-the-art ICT equipment, devices or online networking services. Sharing economy services in Korea`s academic and industrial services are influenced by government policy, and related research is relatively new. This study is focused on discovering unique psychographic characteristics called `schemata` that include personal interest, preference, attitude, and opinion. On the basis of 40 Q-sorted data samples, the analysis examined 180 collected statements from meta-studies and interviews with 35 individuals born between 1997 and 1992. As a result, four consumer groups were identifies: Type 1 `Early majority`, Type 2 `Laggard`, Type 3 `Opinion leader`, and Type 4 `Late majority`. The results of this research can be used to explore to study in greater detail the behavior and psychological aspects of Millennial General consumers`.

We present a framework to describe and analyze operational risk in financial services from an operations management perspective, focusing in particular on process design, process management, and human behavior aspects. The financial services industry differs from other service industries in ways that affect the nature of the operational risks it is subject to. In recent decades, many books and papers have focused on operational risk in financial services; however, this literature has focused mainly on the conceptual and statistical aspects of operational risk management and not on its operational aspects. Operational risk in financial services has not received much attention from the operations management community. The framework presented here is based on the premise that operational risk in financial services can reap significant benefits from research done in the theory and practice of operations management in manufacturing industries as well as in other services industries. The objective of this study is to propose particular challenges and questions raised in the practice of operational risk management that may stimulate future research in this particular area of operations management.

The re-basing of the Nigerian economic data since 2013 has shown the growing relevance of the service sector to the economic development of Nigeria. The need to investigate the nexus between the service sector and macroeconomic variables become imperative in view of inadequate research attention in the past and the present desirable concern for policy shifts in favor of promoting activities in the sector. It is in this context that our paper considered the effects of exchange rate behavior on the performance of the service industry in Nigeria. More so that it is becoming increasingly clear that the openness of the Nigerian economy to the outside world and the seeming dollarization of earnings from economic activities, even with high local content, have varied impacts on economic behavior in many sectors of the economy. A comprehensive study was carried out to determine the relationship between the dynamics of exchange rate and the service industry activities. The data used include services, exchange rates, money supply, domestic credit, interest rate and inflation covering the period of 1981- 2015. Using the ARDL, a 10% point increase in exchange rate volatility and domestic credit increases service output growth (SER) by 0.68% and 5.15% respectively. The paper thus suggest that there must be reforms in government polices to remove barriers to entry by private investors into certain services in order to prevent market distortions and reduce cost of capital so as to enhance an integrated services-manufacturing industrial growth.

This study aims to determine the values of Cirebon Batik's local wisdom that can be used as an alternative source and material for developing economic behavior. This research was designed qualitatively, collecting data through interviews, observation, and document analysis. The research was conducted in Cirebon Regency. The batik craftsmen were key informants, boutique owners, batik leaders, employees, and local government, who became supporting informants in this study. The results show three aspects of economic behavior in the activities of batik craftsmen: economic morality, rationality, and altruism. The value of local wisdom that can be used to determine student behavior is the attitude of morality reflected in the attitude of honesty, discipline, commitment, and prioritizing the interests of others. Rationality is reflected in the attitude of wisdom, feeling sufficient in economic terms, and effective and efficient consideration in economic aspects, and altruism is reflected in the attitude of concern for others, sincere sharing, and empathy. This study finds that traditional Cirebon batik motifs are relevant to the value of five characteristics of education, including religion, nationalism, independence, mutual cooperation, and integrity. The values in Cirebon batik motifs can then be used as a learning resource for students, especially for developing character education based on cultural heritage. The academic contribution of this research can improve good economic behavior in the midst of eroding moral values and the love of the younger generation for local culture. The results of this study can be used as a reference for stakeholders in instilling and developing positive character, wise and able to preserve the prevailing local wisdom values.

Religious beliefs are accepted to be one of the main motivations for financial actions. The economic theory fails to provide an adequate foundation to study the link between religiosity and economic behaviour. A number of empirical studies discusses the role of religion on the financial behaviour of economic agents yet more research needs to be conducted. This study provides a brief review on how religiosity might affect financial behaviour by the inclusion of recent studies. In addition to the empirical research that is based on European countries, we discuss the differences in different geographies and finance schemes. We also debate the potential factors that affect differing behavioural aspects with respect to religiosity.

Proceedings of the 1989 Academy of Marketing Science (AMS) Annual Conference

In response to recent negative publicity within and outside the economics profession, the Verein fur Socialpolitik instituted a Code of Ethics for its members in 2012. The Code is based on central three principles of transparency, objectivity, and fairness. This essay presents a rationalization of these principles and points to a number of practical aspects of ethical behavior in economics addressed by the Code, which relies more on social norms and common sense rather than on adjudicable rules. The behavior of institutions, however, is only indirectly addressed; given recent trends in corporate sponsoring of academic activities, there may be good reasons to adapt and further refine the scope of its provisions. The ultimate impact of the Verein’s new Code of Ethics on its members’ behavior remains to be seen. (This abstract was borrowed from another version of this item.)

The purpose of this article is to study the importance of financial behavior when making financial and investment decisions that are relevant in connection with changing economic and social conditions, as well as to develop an idea of financial behavior. The goal is determined by the diversity of financial behavior of people, leading to a certain result obtained as a result of rational and irrational decisions. In this regard, there is a need to study the features of aspects of financial behavior in making investment decisions. The research uses such methods as a critical review of scientific works of domestic and foreign researchers, content analysis and structural and logistic. In this article, the essence of financial behavior, and its importance in making investment decisions is widely researched, and the theoretical views of classical economists on economic behavior and its important aspects in economic and social development are expressed. Also, the article includes scientific conclusions on the impact of financial behavior on investors and the behavior of financial practitioners, the characteristics of behavioral finance and its influencing factors, the importance of the concept of rationality, and the application of theories of interaction between issuers and investors

PurposeThere is a dearth of research in the field of social marketing that attempts to understand why consumers prefer to use plastic packages when using online food delivery services. In addressing this issue, this study aims to investigate the role of moral disengagement, myopia and environmental apathy in the young generations' intentions to use plastic bags while ordering food online. It also examines the mediating role of moral disengagement and the moderating role of guilt in the context of the online food delivery service industry in China.Design/methodology/approachAn online survey was designed to collect data, which yielded 256 usable responses. The partial least squares structural equation modelling (PLS-SEM) technique (SmartPLS 4.0) was used to test the study hypotheses.FindingsThe results indicate that environmental apathy, myopia and moral disengagement exert significant negative effects on consumer intention to use plastic. In addition, moral disengagement was able to mediate the links between “environmental apathy”, “myopia” and “plastic usage intention”. Lastly, consumers’ guilt was found to be a significant moderator in the link between moral disengagement and plastic usage intention.Practical implicationsThis research holds significant importance for social marketers in the online food delivery service industry. Particularly, by understanding consumers' negative behavioural aspects, social marketers can implement marketing strategies that emphasise green practices for environmental well-being.Originality/valueThis is a pioneer study that focuses on the negative aspects of consumer behaviour, such as myopia, environmental apathy and moral disengagement, to understand what drives young consumers to use plastic. Additionally, this study investigates several new relationships in the social marketing field, such as the mediating effect of moral disengagement between myopia, environmental apathy and plastic usage intention. It also tests the moderating effect of guilt on the link between moral disengagement and use intention.

Rethinking the relationship between economics and psychology

Decision Making in Recurrent Neuronal Circuits

There are whole areas of the modern market in which the emotional aspect of economic behavior initially plays a paramount role. These are the areas of manufacture and distribution of luxury goods, show-business and the so-called the market of cultural values – cinema, theatre, music and so on. The emotions of pleasure, pride and interest are most demanded in the markets. However, not smaller demand exists for the emotions which can be perceived as negative – fear, uneasiness, gloating, anger.The market of emotions is out of control in terms of harm that some emotions can cause to the consumer. The system of protection of consumer rights is not working in this market segment. As a result, “goods filled with emotions” can freely transmit pathogenic (neurotic) images.The main type of enterprises that produce the emotions are the media. The spatial structure of location of such enterprises is poorly investigated. However, it is obvious that most of the emotional contented images are produced in large cities and metropolitan areas – megapolises and megalopolises. The images contain the emotions that are characteristic for the lifestyle of inhabitants living in a large and mega-urban agglomerations.We have developed a special technique of frequency content analysis for measuring the emotional essence of the texts. The method is to measure the relative frequency of lemmas, signifying the emotions of different types and varying intensity. The emotional spectrum of some media outlets in years 2007–2010 were studied. The total input array was of about 250,000 words.

Demand management policies for water systems should be based on knowledge of economic behavior of the water customers. Some aspects of this economic behavior can be quantified using the concept of elasticity. Relatively simple calculations can guide the water system management in solving questions of equity and efficiency in water production and distribution. While the concept of elasticity can be applied to an almost endless number of topics, this chapter discusses the utilization and calculation of price elasticity of demand, cross price elasticity of demand, and income elasticity of demand for water.

The study was conducted to evaluate the nature of the behavioral aspects of the Millennials in terms of loyal and switching behavior as reference to the mobile phone services subscription. The study was conducted in two stages. At the initial stage, a customer survey was conducted with a sample of 521 respondents to identify the nature of retention and switching behaviour of the Millennials in the context of mobile phone services. The comprehensive analysis of customer responses extended the study to the second stage which involved in focus group discussions to probe the perceptions towards the decision of remaining loyal or switching and identify the nature and characteristics of each type of customer. Accordingly, the triangulation research approach involving both qualitative and quantitative data collection methods was adopted to achieve the desired objectives of the study. The study is significant as it evaluates the nature of the behaviour of the Millennials in the context of remaining versus switching and presents a semantic profile of customers with four types of loyalty namely fanatic, satisfied, brand loyal and captive and four types of switchers namely convenience seeker, discontented customer, variety seeker and price-conscious customer with respect to the mobile phone services industry.