Operational Management Plan Infinity Workspace

Purpose In quest of achieving long-term sustainability of co-working spaces (CWSs) and drawing on the cybernetic principles, this study aims to develop a resilient business model promoting economic viability, encouraging environmental responsibility and reinforcing its social impact. Furthermore, to address the transformative shift in way people work in emerging economies, this study probed respondents from India and United Arab Emirates (UAE) and finally identified critical challenges and opportunities bringing in maximum customer satisfaction and achieving long-term business profitability. Design/methodology/approach Using a multi-method qualitative triangulation approach (sentiment analysis), the study collected primary data from India and UAE, analysed through the grounded theory approach. Whereas secondary data in form of tweets was tested using text-mining approach using NVivo. The findings from the dual study were corroborated to identify common dimensions, leading to the development of a hypothetical framework. Findings In CWSs business, dynamic organisation culture holds key in fostering future sustainability, and the study has explored its important antecedents like adaptive management, continuous innovation and technological integration. The impact of these antecedents was found to be moderated by two critical dimensions of regulatory challenges and competitive landscape. Furthermore, the study delved into connecting with the principles of circular economy moderating the impact of dynamic organisation culture towards long-term sustainability of CWSs. Practical implications This study applies cybernetic principles alongside shared and circular economy frameworks to assess consumer perceptions of CWSs. The insights generated can guide researchers, entrepreneurs, urban planners and policymakers in designing flexible business models, strengthening community networks and exploring diverse revenue streams to enhance resilience and long-term growth. Originality/value This research provides empirical evidence on the sustainability dynamics of CWSs, offering a balanced perspective on overcoming challenges and leveraging growth opportunities. Additionally, it bridges the concepts of cybernetics, shared economy and circular economy, presenting a novel framework for ensuring the sustainable development of CWS businesses.

In conditions of complete economic independence of enterprises, the quality of management in general and financial management in particular has a decisive influence on effective development. The main goal of financial management is the formation of own capital and its structure and quality are important. Any profitable production activity should provide a balanced material and technical base corresponding to the specialization of the enterprise. Given the current situation in the agro-industrial complex of the region, first of all, the fragmentation of the land by small users, the lack of business management experience in the market economy, improving the quality of financial management is extremely relevant. The proposed study is considered on the example of one of the leading agricultural enterprises in the region, which was established in 2004 having 20 hectares of land in use, and currently – 8144 hectares of land, so it is a sufficient basis for scientific research.

ObjectivesPatient-reported experience measures are increasingly being used to routinely monitor the quality of care. With the increasing attention on such measures, hospital managers seek ways to systematically improve patient experience across hospital departments, in particular where outcomes are used for public reporting or reimbursement. However, it is currently unclear whether hospitals with more mature quality management systems or stronger focus on patient involvement and patient-centered care strategies perform better on patient-reported experience. We assessed the effect of such strategies on a range of patient-reported experience measures.Materials and MethodsWe employed a cross-sectional, multi-level study design randomly recruiting hospitals from the Czech Republic, France, Germany, Poland, Portugal, Spain, and Turkey between May 2011 and January 2012. Each hospital contributed patient level data for four conditions/pathways: acute myocardial infarction, stroke, hip fracture and deliveries. The outcome variables in this study were a set of patient-reported experience measures including a generic 6-item measure of patient experience (NORPEQ), a 3-item measure of patient-perceived discharge preparation (Health Care Transition Measure) and two single item measures of perceived involvement in care and hospital recommendation. Predictor variables included three hospital management strategies: maturity of the hospital quality management system, patient involvement in quality management functions and patient-centered care strategies. We used directed acyclic graphs to detail and guide the modeling of the complex relationships between predictor variables and outcome variables, and fitted multivariable linear mixed models with random intercept by hospital, and adjusted for fixed effects at the country level, hospital level and patient level.ResultsOverall, 74 hospitals and 276 hospital departments contributed data on 6,536 patients to this study (acute myocardial infarction n = 1,379, hip fracture n = 1,503, deliveries n = 2,088, stroke n = 1,566). Patients admitted for hip fracture and stroke had the lowest scores across the four patient-reported experience measures throughout. Patients admitted after acute myocardial infarction reported highest scores on patient experience and hospital recommendation; women after delivery reported highest scores for patient involvement and health care transition. We found no substantial associations between hospital-wide quality management strategies, patient involvement in quality management, or patient-centered care strategies with any of the patient-reported experience measures.ConclusionThis is the largest study so far to assess the complex relationship between quality management strategies and patient experience with care. Our findings suggest absence of and wide variations in the institutionalization of strategies to engage patients in quality management, or implement strategies to improve patient-centeredness of care. Seemingly counterintuitive inverse associations could be capturing a scenario where hospitals with poorer quality management were beginning to improve their patient experience. The former suggests that patient-centered care is not yet sufficiently integrated in quality management, while the latter warrants a nuanced assessment of the motivation and impact of involving patients in the design and assessment of services.

The article covers the issues of ensuring sustainable city development based on the achievements of digitalization. Attention is also paid to the use of quality economy tools in managing ‘smart’ cities under conditions of the digital transformation of the national economy. The current state of ‘smart’ cities and the main factors contributing to their sustainable development, including the digitalization requirements is analyzed. Based on the analysis of statistical material, the main prospects to form the ‘smart city’ concept, the possibility to assess such parameters as ‘life quality’, ‘comfort’, ‘rational organization’, ‘opportunities’, ‘sustainable development’, ‘city environment accessibility’, ‘use of communication technologies’. The role of tools for quality economics is revealed in ensuring the big city life under conditions of digital economy. The concept of ‘life quality’ is considered, which currently is becoming one of the fundamental vectors of the human civilization development, a criterion that is increasingly used to compare countries and territories. Special attention is paid to such tools and methods of quality economics as standardization, metrology and quality management. It is proposed to consider these tools as a mechanism for solving the most important problems in the national economy development under conditions of digital transformation.

This study analyzes the application of accounting information systems in managing financial data at the Sukabumi Regency Marine and Fisheries Service. The phenomenon observed is the lack of efficiency and effectiveness in financial management, as well as challenges in the integration and use of technology by existing human resources. This study aims to identify problems, evaluate the effectiveness of the accounting information system that has been implemented, and provide strategic recommendations to improve the quality of financial management. The research method used is descriptive with a qualitative approach, using data collection techniques through observation, interviews, documentation, and literature study. Data were analyzed using the Miles and Huberman Model involving data reduction, data presentation, and conclusion drawing. The results showed that the Marine and Fisheries Service of Sukabumi District has used two accounting information systems, namely FMIS (2022-2023) and SIPD (2024). Although the new system is equipped with key features that make financial management easier, user satisfaction is still low as SIPD is still in the experimental stage and faces stability issues. Lack of integration with other systems and limited human resources add to inefficiencies. Supervision has not been optimal, indicating the need for a more comprehensive evaluation to improve the implementation of the accounting information system.

Currently, in the Republic of Kazakhstan, the institution of professional managers and transparent forms of health organizations management, including modern management technologies, are being implemented. Thus, sufficient professional competency of managerial decision-makers should be one of the most important factors in ensuring the development of a national health system and implementation of all current reforms in the industry. This article aims to investigate the high relevance of the evaluation of health care manager’s competencies and the development of measures to improve its level.In this cross-sectional study, we have analyzed managerial competencies of different levels of healthcare managers using a special questionnaire, which was developed by EPOS health management group to assess their competencies. We interviewed 61 managers of different levels. On the basis of feedbacks, core competencies and their possession by hospital managers were identified.At the first stage, respondents were asked to assess the importance of different competencies required for their work activity. All levels of management showed the high practical importance of assessed competencies. Results of the basic level demonstrated a practical importance of competencies ranging from 73% to 85%, the middle-level managers were from 83% to 93%, and senior level results were 97% to 98%. The next stage of the survey was an assessment of respondent’s average level of self-esteem for the competencies they possessed. Mid- level managers showed a higher possession of competencies than other levels, from 56.8% to 70.2%; the basic level was from 46.9% to 59.6%; and senior level was from 41.6% to 54.7%. The questionnaire was designed in a way to highlight the training gaps as the difference between the importance attributed to the command of a given piece of knowledge, competency or skills, and the level of proficiency the managers are demonstrating currently. Finally, the third stage assessed the training required, wherein each management level has their specific training requirements. As research shows, senior managers have the highest level of required training. For senior level, the greatest needs for training are “self-management” and “quality management.” For basic level, trainings are in “HR management” and “quality management.” For middle managers, their training needs are in all domains of management.There is a discrepancy between the required and the actual competencies that different levels of health managers’ have. The largest gap between mandatory and existing competences exists at the basic level, in “Personnel Management.” A gap in the mid-level was in “Information and Financial Management”; and it was in “Quality Management” for the senior level. The proposed questionnaire could help to identify the most important training required to fill these gaps.

PurposeThis study aims to experimentally evaluate the effects of strategic planning and financial system management on the performance of higher education institutions. Additionally, it examines how financial system management mediates the relationship between strategic planning and organizational performance in higher education (HE).Design/methodology/approachThis study adopts a quantitative approach. Offline and online questionnaires were distributed to academic staff at private universities in Indonesia to gather data for hypothesis testing. The SPSS macro was used to analyze responses from 249 participants and assess the proposed associations.FindingsThe findings indicate that strategic planning and financial system management have a direct impact on institutional performance. Strategic planning exerts a significant and positive influence on financial system management. Furthermore, financial system management serves as a significant mediating variable in the relationship between strategic planning and organizational performance.Practical implicationsTo effectively implement quality management in higher education, administrators must recognize the distinct roles of strategic planning and financial system management in improving organizational performance. To achieve optimal performance, higher education institutions must allocate resources to establish robust strategic planning and financial management practices.Originality/valueAlthough numerous studies have explored the relationship between strategic planning and organizational performance in higher education, research on financial system management in this context remains limited. This study is among the first to adopt a multidimensional approach to both strategic planning and financial system management in higher education, providing insights into their interdependence and practical significance for institutional leaders.

PurposeTo better understand the nature and effective delivery of quality health-care globally, this paper aims to study the role of quality leadership on patient care quality (PCQ) delivered in hospitals, including the intervening role of technology integration and two country-level factors – national culture and infrastructure development – in North America (Canada, Mexico and the USA).Design/methodology/approachPCQ comprises four facets: interpersonal, technical, environmental and administrative quality. Using survey data and interdisciplinary theoretical support (e.g. quality management and the Global Leadership and Organizational Behavior Effectiveness Project [GLOBE] model of national culture), this paper tested for moderated mediation between hospital quality leadership and the four-facet PCQ model with technology integration as the mediator and national culture and infrastructure development as moderators.FindingsResults show that technology integration partially mediates the relationship between hospital quality leadership and PCQ and that national culture and infrastructure development shape the role of hospital quality leadership on PCQ. Hence, these national factors must be considered holistically to understand the impact of hospital quality leadership on patient care.Practical implicationsTo improve PCQ, hospital leaders should broaden their understanding of quality health-care to include technology integration and an awareness of cultural and institutional differences across nations.Originality/valueThis paper used primary data from hospital quality leaders and the four-facet PCQ conceptualization across three large North American nations, offering a more global understanding of service quality in health-care.

The article explores the role of digitalization in the development of public finance, highlighting its key advantages, challenges, and directions for implementing digital technologies in financial resource management. It is determined that digitalization is a key factor in enhancing the transparency, efficiency, and accountability of budgetary processes. The integration of big data analytics, artificial intelligence, and blockchain technologies contributes to process automation, improves revenue and expenditure forecasting, and enables the timely detection of deviations or violations.The study examines the implementation of digital platforms such as ProZorro and “Diia,” which have significantly increased the transparency and accountability of budget expenditures while strengthening public trust in government authorities. It has been established that expanding their functionality through the integration of artificial intelligence and automation of financial operations opens new opportunities for improving public finance management efficiency.At the same time, the digitalization process faces challenges, including the insufficient level of digital literacy among civil servants, uneven access to digital services across regions, high modernization costs for infrastructure, and the complexity of integrating new technologies with existing systems. Overcoming these barriers requires a systematic approach that includes developing digital infrastructure, reforming legislation, fostering financial technologies, and strengthening cybersecurity.The study analyzes international experience in the digitalization of public finance across various countries. Using China as an example, which demonstrates a high level of integration of information and communication technologies into financial management, it is shown that their application enhances transparency, reduces costs, detects deviations, improves imperative planning, and increases the accountability of public officials. Moreover, digitalization contributes to strengthening a country’s financial sovereignty. In particular, the use of automated control and monitoring systems significantly enhances the accountability of government agencies. China’s successful experience demonstrates the potential for effectively integrating digital technologies with public financial policy. For Ukraine, this opens up prospects for introducing a mixed economic system that combines market mechanisms with effective state regulation. The implementation of such approaches, coupled with profound social transformations, will contribute not only to the digitalization of public finance but also to strengthening social security and ensuring the long-term development of the country.The research findings have both theoretical and practical significance for the development of a national strategy for the digitalization of public finance. A set of measures is proposed to enhance public trust in government institutions, reduce financial losses, optimize expenditures, and improve Ukraine’s international competitiveness. The integration of digital technologies will not only enhance the transparency of budgetary processes but also ensure the long-term stability of the country’s financial system. Further research should focus on improving digital ecosystems, adapting international experience, and assessing the socio-economic impact of digitalization.

Contrary to the currently dominant view, it was not poor governance nor the associated corruption which were the prime causes of the development of poor public sector financial management in Sub-Saharan Africa. It was the economic problems across Sub-Saharan Africa, especially in the late 1970s and early 1980s, which led to a decline in the quality of public sector financial management and governance. The economic problems primarily arose from external events over which African governments had little or no control. Public sector financial managers across Sub-Saharan Africa, far from being the cause of the decline in the quality of public financial management, could be considered heroes and should be recognised as the key experts on the history, capabilities and short-comings of the systems they manage. As such, they should lead incremental reform programmes to re-build their systems rather than attempts at comprehensive and complex reforms effectively led by foreign consultants and the international financial institutions.

The article considers how the development of the quality management system affects the market position of air transport enterprises. The development of an integrated management system will ensure a stable level of quality of airport services, its full compliance with the established requirements, taking into account the needs of consumers, mostly airlines, to achieve maximum satisfaction, and reduce the negative impact of airports on the environment. Improving the quality management system will take into account the requirements and needs of service consumers, control the level of customer satisfaction, avoid possible mistakes in planning and performing work at each stage, regularly monitor the effectiveness of actions taken to ensure quality, and generally improve the entire enterprise , ensure coordination of requirements of buyers of services and normative documents, find and make efforts to eliminate discrepancies as soon as possible, and promptly prescribe methods to eliminate their cause and do everything possible to avoid their recurrence; manage important aspects of ecological activity of the enterprise, plan measures for environmental protection. However, quality management has a great influence on the following processes of the enterprise: production management, project management, corporate management, investment management, personnel management, financial management. But in practice to achieve the desired quality is much more difficult than it seems. Because the appropriate managers must control all processes in production. And their work can be facilitated only by subordinates. That is, a fully covered quality improvement can be achieved only through the interest and motivation of workers at all levels. This is confirmed by the activities of the world's leading companies, which in recent years have begun to pay more attention to corporate policy, feedback from their customers and improving production technology. Modern production technologies are increasingly confirming that the concept of quality must be embedded in the product from the very beginning of its creation and continue its implementation at all stages of its development. That is, a comprehensive quality assurance system at the enterprise can be considered as a set of all organizational structures, processes, measures and techniques for its improvement, as well as stakeholders. Therefore, this article will also consider how global international quality standards have changed, in particular the ISO 9001 series over the past few years, and what they have changed in approaches to quality management.

This chapter introduces the role of Total Quality Management (TQM) practices, thus explaining the introduction of Quality Management (QM) systems, the significance of TQM, the concept of TQM practices, the utilization of QM practices, and the relationship between TQM practices and quality performance. In addition, 17 TQM practices associated with quality performance (i.e., top management commitment, customer focus, training and education, continuous improvement and innovation, supplier quality management, employee involvement, information and analysis, process management, quality systems, benchmarking, quality culture, Human Resource Management [HRM], strategic planning, employee encouragement, teamwork, communication, and product and service design) are explained. This chapter serves as a valuable guideline for both researchers and practitioners to review their TQM programs in order to improve quality performance. Understanding the role of TQM practices on quality performance will significantly enhance the organizational performance and achieve business goals in the global business environments.

This chapter introduces the role of Total Quality Management (TQM) practices, thus explaining the introduction of Quality Management (QM) systems, the significance of TQM, the concept of TQM practices, the utilization of QM practices, and the relationship between TQM practices and quality performance. In addition, 17 TQM practices associated with quality performance (i.e., top management commitment, customer focus, training and education, continuous improvement and innovation, supplier quality management, employee involvement, information and analysis, process management, quality systems, benchmarking, quality culture, Human Resource Management [HRM], strategic planning, employee encouragement, teamwork, communication, and product and service design) are explained. This chapter serves as a valuable guideline for both researchers and practitioners to review their TQM programs in order to improve quality performance. Understanding the role of TQM practices on quality performance will significantly enhance the organizational performance and achieve business goals in the global business environments.

This study aims to develop a business plan for Waroeng Cemilan Amimi, an MSME, based on financial statement projections and financial feasibility analysis to support strategic growth. The research adopts a quantitative case study approach, utilizing historical financial data and projecting future performance for the next five years. Financial feasibility is assessed using key indicators such as Net Present Value (NPV), Internal Rate of Return (IRR), and Payback Period to evaluate potential profitability and investment viability. The results indicate that a business planning approach grounded in financial projections can provide actionable insights for decision-making, optimize resource allocation, and enhance the growth potential of the MSME. Furthermore, the analysis highlights the importance of structured financial management and investment evaluation in small and medium enterprises. The findings offer practical guidance for business owners and managers in planning expansions, managing risks, and improving overall financial performance. This study contributes to the understanding of how financial planning and feasibility assessment can serve as critical tools for sustainable growth in the MSME sector.

Companies in the infant formula industry are currently facing multiple challenges and difficulties due to advancing technological trends, increased global competition, and changing consumer behaviors. However, these companies can achieve excellence and maximize their profits by adopting new methods and mechanisms, establishing internal rules within the company, and applying them professionally and distinctly. Among these crucial methods is the adoption of Total Quality Management (TQM) to achieve a competitive advantage for infant formula companies in local and global markets Total Quality Management is a fundamental element for improving a company's competitiveness and ensuring its continuity and success. TQM effectively contributes to enhancing organizational performance and achieving operational and production objectives by focusing on employee efficiency and achieving organizational unity in performance. The implementation of Total Quality Management requires companies to adhere to recognized quality standards and practices, continuously improve processes, and work towards achieving customer satisfaction. Total Quality Management is an ongoing process and not time-bound; it does not end when a company meets a quality standard. Therefore, quality management is built on performing tasks correctly from the beginning to prevent the repetition of mistakes. It serves as a proactive and strategic approach that replaces the need for rework. Achieving a competitive advantage in infant formula companies heavily depends on Total Quality Management to obtain superior and excellent outputs for competitive markets. These companies are interrelated and depend on each other, so linking quality management to achieving outstanding performance can build numerous sustainable competitive advantages for companies