Optimization of Web-Based Printing Order Management System Using Redis Database for Efficient Data Handling

Implementation of enterprise resource planning (ERP) systems often aims to improve the companies’ processes in order to gain competitive advantage on the market. Especially, small companies need to integrate systems with suppliers and customers; hence, ERP systems often become a requirement. ERP system implementation processes in small enterprises contain several risk factors. Research has concluded that ERP implementation projects fail to a relatively high degree. Small companies are found to be constrained by limited resources, limited IS (information systems) knowledge and lack of IT expertise in ERP implementation. There are relatively few empirical research studies on implementing ERP systems in small enterprises and there is a large gap in research that could guide managers of small companies. This paper is based on a case study of three small enterprises that are planning to implement ERP systems that support their business processes. The aim of the paper is to identify the risk factors that can arise when implementing ERP systems in small enterprises. The analysis shows that an ERP system is a good solution to avoid using many different, separate systems in parallel. However, the study shows that it is challenging to integrate all systems used by suppliers and customers. An ERP system can include all information in one system and all information can also easily be accessed within that system. However, the implementation could be a demanding process as it requires engagement from all involved people, especially the managers of the companies.

<p>TQM implementation and impact research</p>

Small Medium Micro Enterprises (SMMEs) play a significant role in many countries’ economic growth and development. However, customer retention and satisfaction remain critical challenges facing SMMEs. This study investigated the effectiveness of quality administration management practices in SMMEs located in the eThekwini Metropolitan Area. The objectives of the study were to examine how quality administration management practices impact customer retention and satisfaction in SMMEs located in the eThekwini Metropolitan area, to comprehend the influence of training and development of employees on quality management practices and customer retention and satisfaction in small and medium-sized enterprises (SMMEs), to recognise how internal and external factors impact quality management practices in SMMEs in the eThekwini Metropolitan area and, to determine the factors that contribute to and hinder customer retention and satisfaction in SMMEs in the eThekwini Metropolitan area and propose integrated, effective quality administration management practices to address these factors. The Quality Administration Management Theory (QAMT) was adopted as a theoretical framework in this study to assert the effective role of administration and management in achieving successful business quality management practices in SMMEs. QAMT’s focus was relevant to small and medium-sized enterprises (SMEs), which often face resource constraints and struggle to implement quality management practices effectively. Due to time constraints, the geographical scope of the study was limited to the eThekwini Metropolitan Area. Potential limitations included the possibility of response bias and a relatively small sample size. The research adopted a quantitative research approach and employed a survey questionnaire to collect data from customers of selected SMMEs. Data was analysed using descriptive statistics and inferential statistics, including t-tests, ANOVA, factor analysis, and regression analysis, through the Statistical Package for the Social Sciences (SPSS) software. The findings of the study indicated that hat continuous improvement with the quality administration management practice significantly influences the customer satisfaction and in return, it positively relates to customer retention. Secondly, the results revealed that the education levels significantly had increasing impact on customer retention perceptions. The study thereafter recommended for SMMEs in the eThekwini Metropolitan area to continue striving for improvement in quality management practices achievable by implementing strategies that cater for customers with different levels of education. Policy frameworks also need to be initiated to develop and promote customer customer retention.

Regional Water Company (PDAM) is a company that is managed by the Local Government to operate as a body of community service that is selling services and trust in society. PDAM has to must still understand the behavior and wishes of the customers in the utilization of services of drinking water and the discretion of the company in the form term of service standards set, so as to provide a good service that causes customers to be satisfied. One of the PDAM in Indonesia is PDAM Tirta Kahuripan located in Bogor. PDAM Tirta Kahuripan is often get complaints from their customers. Of the Many customers who complained about the poor service system so far is are leaky pipe impact on the high notes of erroneous meter, water quality is still dirty muddy, and sluggish handling of a complaint. The aim of research is to find out a complaint management system in order to improve customer satisfaction at PDAM Tirta Kahuripan. The theory used to analyze a system of customer complaints is the referring to the Minister of Administrative Reform and Bureaucratic Reform No. 3 Year of 2015 on the Road Map Development Complaints Public Service Nationwide with 3 sizes of complaint management : outcomes, targets, and programs. While, improving customer satisfaction using Fandi Tjiptono and Gregory Cahndra theory (2006: 130) with four dimensions to measure customer satisfaction : the system of complaints and suggestions, Customer satisfaction Survey, Ghost Shopping (Shadow Customer), and Customer Switching Analysis. Research methods used in this research is descriptive quantitative method using questionnaires / questionnaire and interviews as the main instrument to collect data. The results showed that the management of customer complaints in accordance with to existing procedures with the acquisition of a score of is 3.32 according to the with category of interpretation of the category is as quite good enough (moderate). Meanwhile, the results of data analysis by increasing customer satisfaction PDAM Tirta Kahuripan obtained a score of is 2.83 in the category with category of interpretation as good enough (moderate). Nevertheless, But there is a needs to be have a system or application that can be accessed in to the customer complaints and the organizers therefore PDAM can respond and follow complaint subsequently. Keywords : Complaint Management System , Customer Satisfaction

he quest to improve customer satisfaction is one of the core aims of businesses in the competitive global market. This paper aims to apply the principles of Lean Six Sigma for continuous improvement in a small enterprise in the service industry in South Africa. A case study approach was used to carry out the investigation using the Lean Six Sigma ‘define measure analyze improve and control’ (DMAIC) approach. Data collection was done in a face-to-face interview and brainstorming session with the business owner and consultants. Observations and a time study were also used to collect additional data. The results showed a lack of knowledge and awareness of Lean Six Sigma among the business owner and the consultants. The commitment to and engagement of management in the project contributed positively to the implementation of the DMAIC approach. The process improvement changes were applied over a period of three months, after which the process performance was reviewed. The case study resulted in a 60.3% reduction in total non-value-added time and an increase in both the value-added time (53.85%) and the amount of uptime (10.74%). Furthermore, downtime was also reduced (47.7%). This study shows that the application of the Lean Six Sigma tool could solve the challenges of productivity and waste in a bookkeeping and tax consulting SME in the Gauteng province with a direct implication for operational efficiency and customers’ satisfaction. Keywords Six Sigma, Lean Six Sigma, Small and Medium Enterprises, DMAICT

Abstract-The hospitality industry in Legian and its surroundings is experiencing a rapid development. This results in a higher competition. Padma Resort Legian is one of the hotels that is able to well maintain customers based on comparison data with hotel competitors. This study aims to determine the effect of service quality and marketing mix on customer satisfaction and loyalty at Padma Resort Legian. Research respondents are customers from overseas with a minimum age is of 17 years staying at Padma Resort Legian. The number of respondents were 100 persons, covering male and female. Data were analysed using Partial Least Square analysis (PLS version 3). The result of the study shows that service quality has no significant effect on customer loyalty; service quality has no significant effect on customer satisfaction; marketing mix has significant effect on customer loyalty; marketing mix has significant effect on customer satisfaction; and satisfaction significantly influence customer loyalty. The implication of this research is Padma Resort Legian should pay attention to the indicators of marketing mix for satisfaction increase in order to increase customer loyalty, that is by locating the marketing mix in strategic location and comfortable, spacious and comfortable hotel room. Hotel interior gives psychological comfort to the guests; the ordering and payment process is done easily; the customer gets clear information from various sources, the hotel has skilled and competent employees who are able to provide good service to the customers and the price according to the quality is received by customers. Keywords: Customer Loyalty; Customer Satisfaction; Marketing Mix; Service Quality.

This study interrogates how e-commerce adoption influences small business growth in Tanzania, with a particular focus on the moderating role of digital literacy. Specifically, it investigates the effects of digital payment systems, online marketing, and order and delivery processes on the growth of small electronic retailers. Guided by a positivist research philosophy and employing a quantitative, cross-sectional design, the study was conducted in Kigamboni Municipality, Dar es Salaam an area experiencing rapid expansion in e-commerce activities. Data were collected through structured questionnaires distributed via WhatsApp to 303 small retailers, yielding 285 valid responses (a 94.1% response rate). Using Partial Least Squares Structural Equation Modelling (PLS-SEM), the study assessed both measurement and structural relationships. The results reveal that digital payment systems (β = 0.412, p < 0.001), online marketing platforms (β = 0.267, p < 0.05), and order and delivery systems (β = 0.386, p < 0.001) significantly enhance business growth. Furthermore, digital literacy strengthens the relationship between digital payment systems and growth (β = 0.231, p < 0.01), as well as between order and delivery systems and growth (β = 0.194, p < 0.05). However, its moderating effect on online marketing was not significant (β = 0.053, p = 0.188), suggesting that marketing performance depends more on strategic than technical capabilities. The model explained 63.4% of the variance in business growth (R² = 0.634). Overall, the study concludes that enhancing digital literacy amplifies the positive impact of e-commerce adoption on small business growth. It recommends implementing targeted digital skills development initiatives and strengthening e-commerce infrastructure to foster inclusive and sustainable growth among small enterprises in Tanzania’s digital economy.

The study investigated the dynamics of online shopping focusing on mediation analysis of customer satisfaction on e-service quality and purchase intention. The study used a cross-sectional quantitative method where 324 responses were collected through a self-administered online survey questionnaire from South African consumers. The findings revealed that system availability, efficiency, responsiveness, fulfilment, privacy and compensation can be collectively used to measure electronic service dimensions in online shopping. These dimensions have a statistically significant relationship with purchase intention, while customer satisfaction has a mediation effect on the relationship. Customer satisfaction has a full mediation effect on the relationship between electronic service quality dimensions, compensation and privacy and trust with purchase intention and partial mediation between electronic service quality dimensions, responsiveness, efficiency and system availability with purchase intention. These findings inform businesses that are using online shopping platforms and assist them in prioritizing their resources. The contribution of the research is the use of the value-percept paradigm that is enhanced by importance-analysis within customer satisfaction as a mediator on e-service quality and purchase intention. This underpins the importance of customers’ values and, more importantly, a ‘customized’ customer, where ‘one size fit all’ is diminishing during the time of technological advances.

This study aims to examine the effect of Service Quality on Customer Satisfaction with the mediation of Management Performance in a transportation service company (Gojek). The research problem addressed is whether service quality has a direct and indirect effect on customer satisfaction, and how the role of quality management contributes to this relationship. Since the population is considered infinite, the sample size was determined using Lemeshow's formula, resulting in 96 respondents. This study uses a quantitative approach with mediation regression analysis based on the method proposed by F. Hayes, involving active users of Gojek services as respondents. The results show that Service Quality significantly influences Customer Satisfaction, both directly and through the mediation of Quality Management Performance. The indirect effect value of 0.5209 with a confidence interval of [0.3889–0.6733] confirms the significance of the mediation. These findings indicate that improving service quality must be supported by an effective management system in order to have a maximal impact on customer satisfaction.

The lack of resources caused many Taiwanese small and medium enterprises (SMEs) not to employ full-time professional accountants. This research is customer-oriented, focusing on the relationship between quality service, strategic marketing, relationship quality and customer satisfaction, and their impact on accounting firms. It is expected that this research will provide useful management information for accounting firms, and a reference for future studies.This research focused its study subject on SMEs, using random samples among accounting and auditing firms and their customers. Questionnaires were both paper-based and internet-based. The objective of this research is to determine the factors behind customer satisfaction, in hope of providing valuable information for accounting firms regarding quality service in gaining a high competitive edge. Research Result 1 indicated that, relationship marketing has a positive effect on service quality and relationship quality. There is a positive relationship between relationship quality and accounting and social dimensions. Research Result 2 indicated that out of the 5 dimensions of service quality, responsiveness, assurance and empathy are more significant, which have to be enhanced in order to strengthened the relationship quality with customers. Research Result 3 showed that, service quality does not have a positive impact on customer satisfaction; however, relationship quality has a positive effect on customer satisfaction.

In Indonesia, more and more individuals are doing business activities. Business is an activity carried out by one individual. Micro, Small and Medium Enterprises (MSMEs) are businesses engaged in trade, which involve entrepreneurial activities. UMKM Kitchen Keyra is one of the businesses engaged in the field of food that is easy to develop, which is located on Jalan Kebonagung Village, Kec. Kab. Castle Mojokerto. The purpose of this study was to determine the effect of product quality on customer satisfaction, to determine the effect of service quality on customer satisfaction, to determine the effect of corporate image on customer satisfaction and to determine the effect of product quality, service quality and corporate image on customer satisfaction. This study uses quantitative methods, with a sample of 100 respondents with the help of IBM SPSS version 25. The results show that product quality variable (X1) partially and significantly influences consumer satisfaction (Y) with t count 7.801 > 1.98498 and a sig value of 0.000 <0.05, service quality (X2) has a partial and significant effect on customer satisfaction (Y) with t count 2.531 > 1.98498 and a sig value of 0.013 <0.05, and corporate image (X3) has a partial and significant effect on consumer satisfaction (Y) with t count 16.567 > 1.98498 and a sig value of 0.000 <0.05, while simultaneously product quality (X1), service quality (X2) and corporate image (X3) have a positive and significant effect on consumer satisfaction ( Y) Keyra Kitchen SMEs with f count 292.834 > 2.70 and a sig value of 0.000 <0.05

Based on the characteristics of the customer satisfaction of Service-oriented small and medium enterprises, this paper is to analyze its decision, build its decision model, put forward the principle of evaluation, assume the evaluation index system, explore the feasibility of carrying through fuzzy synthesis evaluation, establish the mathematics models for fuzzy synthesis evaluating the customer satisfaction of service-oriented small and medium enterprises, and provide demonstration. And then, this article will discuss the fuzzy mathematics concrete application in the service customer satisfaction evaluation, and establish the fuzzy synthesis judgment indicator system of customer satisfaction and the mathematical model, which is a kind of beneficial exploration to appraise the service quality.

In a move toward sustainable energy solutions, Petroleum Development Oman (PDO) has deployed its first solar hybrid system to support off-grid oil well operations. Located in the remote southern region of Oman, this fixed-tilt photovoltaic (PV) system delivers 224 kW of power to three ESP (Electrical Submersible Pump) wells, which together demand a continuous 90 kW. The hybrid configuration integrates solar PV, batteries, and diesel generators, operating independently of overhead power lines. The system enables solar-powered operation for 13 hours daily and switches to diesel at night, supplying over half of the site's total energy needs from renewable sources achieving 54.2% of the facility's energy demand. The PV installation, comprising 486 modules over a 2,760 m2 area, operates under an annual global horizontal irradiance of 2,256 kWh/m2. Simulation results confirm a performance ratio of 83.8%, indicating high operational efficiency. Real-time monitoring capabilities enhance operational efficiency, while the hybrid setup has already demonstrated significant reductions in diesel consumption and greenhouse gas emissions, specifically 281 tons of CO2 annually. What sets this system apart is its custom-developed, web-based monitoring platform, engineered specifically for this hybrid configuration. The platform offers real-time operational visualization, displaying power flows, battery status, load distribution, and system transitions across energy sources. It updates data every five minutes, enabling precise diagnostics and performance optimization. This paper presents a comprehensive evaluation of the system's technical performance, economic implications, and environmental impact, underscoring the value of hybrid energy systems in modern oilfield operations.

Fast food has been ingrained in the lives of many people because it is affordable, quick, and practical. One of the several fast-food restaurants in Bhubaneswar is Kentucky Fried Chicken (KFC). This study analysed KFC's customer satisfaction levels in Bhubaneswar City. In order to conduct its examination, this study uses quantitative approaches. This study was carried out across the city of Bhubaneswar and included all KFC patrons. Physical Evidence, Concern, and Responsiveness in Bhubaneswar KFC had no discernible impact on customer satisfaction, however Reliability and Assurance have a big impact. Based on the results of the concurrent tests, this suggests that aspects of service quality including Physical Evidence, Concern, and Reliability have a significant impact on customer satisfaction in Bhubaneswar.

Digital literacy and behavioral intentions have emerged as critical elements within the Micro, Small, and Medium Enterprises (MSMEs) ecosystem, particularly due to their importance in improving electronic payment systems and ensuring customer satisfaction. This study aims to examine how digital literacy and behavioral intentions influence electronic payment systems and assess their impact on customer satisfaction. A survey methodology was employed, gathering responses from 260 participants. Data were analyzed using Structural Equation Modelling (SEM) through Smart-PLS (Partial Least Square) software. The findings suggest that both digital literacy and behavioral intentions have a positive effect on electronic payments, which in turn significantly enhances customer satisfaction. The study provides valuable insights for MSME operators on improving e-payment processes and increasing customer satisfaction with their offerings.