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  • https://doi.org/10.1093/acprof:oso/9780195328721.003.0005Copy DOI Icon

Predictability and Control in Complex Systems

  • Sep 1, 2008
  • Dawn R. Gilpin +1 more
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Abstract

Abstract This chapter focuses on the key difference between the two paradigms of crisis management described in Chapters 2 and 3. The traditional crisis planning process described in Chapter 2 depends on the ability of managers to predict and control multiple features of crisis situations: how organizations will behave during a crisis, how publics will respond to efforts to contain or repair the crisis, and how the company's actions will affect subsequent outcomes. The complexity view described in Chapter 3 substantially limits actors' ability to either predict or control all the interacting elements that make up a complex system.

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