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Reference question analysis and search strategy development by man and machine

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Abstract

Abstract Question analysis and search strategy development, two major components in the process of answering reference questions, were characterized as nine decision making steps. Twenty‐eight reference questions were analyzed in terms of these nine steps. The answers to each step were examined to determine whether rules for performing the individual steps by machine could be developed. Reasons are given for concluding that it would be very difficult, if not impossible, to have these reference process steps performed by machine.

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