- Dissertation
- 10.30707/etd.1763755358.531061
Barriers that Interfere with the Online Student Experience
- Jan 01, 2025
- Deborah Johnson
Online courses in higher education are growing in popularity (Putulowski & Crosby, 2019). The worldwide COVID pandemic of 2020 brought new attention to online courses and the percentage of higher education students enrolled in online courses skyrocketed from 29.7% in 2015 (Allen & Seaman, 2017) to 75% in 2020 (NCES, 2022). By 2022, an average of 54.2 % of higher education students enrolled in an online course (NCES, 2023). The student experience in online courses can be impacted by many different factors including work and family responsibilities, study commitments for the course, insufficient time, ill health, and approach to learning (Farrell & Brunton, 2020; Willging & Johnson, 2019). Students may also encounter different barriers such as institutional, technological, financial, and pedagogical barriers that may hinder their online student experience (Neben, 2014). Much of the research that focused on what students in higher education perceive as barriers to their online experience has been conducted prior to the COVID pandemic of 2020. This body of research points to a range of perceived barriers to the online student experience such as lack of social interaction, instructor issues, time and support for studies, learner motivation, and technology issues that can interfere with the online student experience (Muilenburg & Berge, 2005). This survey study was conducted to determine what barriers are perceived in online courses after the COVID pandemic of 2020. The survey consisted of two measures including the Barriers to Online Learning measure developed by Muilenburg and Berge (2005) and the Online Self-Regulated Learning Questionnaire (OSLQ) used to measure student self-regulation in online learning (Barnard et al., 2009). Composite means of barrier subscales were determined as well as the percentage of participants who rated barrier subscales as a moderate barrier or stronger. Mann-Whitney U tests were performed to determine if there were significant differences in perception of barriers among genders, self-regulated learning levels, graduate and undergraduate students, and the number of online courses taken. Motivational barriers were rated as a moderate barrier or higher by the highest percentage of participants. Social barriers had the second highest percentage of participants rating them as a moderate barrier or higher. Also, data suggest that perceptions of barriers are not significantly different among genders. Participants who reported lower levels of self-regulation in learning had significantly higher scores for the motivation barriers than participants who reported higher levels of self-regulation in learning, graduate students rated time barriers significantly higher
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