23- https://doi.org/10.1007/978-3-642-21547-6_12
Service Systems and Value Modeling from an Appreciative System Perspective
- Jan 1, 2011
- Gil Regev +2 more
Abstract Since its inception Service Science has created a substantial body of knowledge about services and their provision. Most notably, the concept of Service System was defined in order to describe the co-creation of value by the service provider and customer. We introduce the concept of Appreciative System defined by Vickers in the study of the way individuals and organizations apprehend and act on their environment. We show how the appreciative system concept can be applied to a service system model with the SEAM enterprise architecture method.KeywordsService SystemEnterprise ArchitectureRequirement EngineerSoft System MethodologyViable System ModelThese keywords were added by machine and not by the authors. This process is experimental and the keywords may be updated as the learning algorithm improves.
- # Concept Of Service System
- # Service Systems
- # Service System
- # Service Provider
- # Concept Of System
- # Study Of Individuals
- # Service Value
- # Service Customer
- # Service System Model
- # Co-creation Of Value
