Social Innovations—Manifested in New Services and in New System Level Interactions

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This chapter builds bridges between the research areas of service, social, and system innovations. It highlights the need for an integrated perspective in order to answer the big challenges of today’s society and to exploit the opportunities provided by smart technologies. Several approaches applied in the research into service innovations are also relevant in the context of social and system innovations, but broadening the scope from the provider-customer dyad to a multi-agent framework is necessary. Collaborative practices play a crucial role and particular attention has to be paid to dissemination of innovations, in addition to the efforts of creating them.