Stiction-Free Learning Method for Service Design Beginner

Purpose: Of late, the focus of service design is moving toward emphasizing customer satisfaction and taking users' experience more seriously. In addition to the change in perspective in service design, scholars in this area are paying more attention to service design methodology and process, as well as its theory and real-world case studies. In the case of medical space, there have been few studies in attempting to apply service design methods useful for deriving user-focused results. The author of this paper believes, however, case study-oriented approaches are more needed in this area rather than ones focusing on theoretical aspects. The author hopes thereby to expand the horizon to practical application of spatial design beyond service design methodology. Methods: In order to incorporate the strengths of service design methodology that can reflect a variety of user opinions, this study will introduce diverse tools in the framework of double diamond process. In addition, it will present field cases that successfully brought about best results in medical space design. It will end with summarizing the ideal process of medical space design which is reasonable and comprehensive. Results: Medical service encompasses preventive medicine as well as treatment of existing medical conditions. A study in establishing the platform of medical service design consists of a wide range of trend research, followed by the summary of two-matrix design classification based on results of the trend research. The draft of design process is divided into five stages composed of basic tools for establishing spatial flow lines created by matching service design tools with each stage of space design processes. In all this, most important elements to consider are communication and empathy. When service design is actually applied to space design, one can see that output has reflected the users' needs very well. The service design process for user-oriented medical space can thus be established by interactions on the final outcome and feedback on the results. Implications: One can see that the service design with the hospital at its center produces the result that encompasses the user's needs best. If the user-focused service design process for medical space can be extended to other space designs, the author believes that it would enhance the level of satisfaction for users and minimize trials and errors.

The International Journal of Integrated Care (IJIC) is an online, open-access, peer-reviewed scientific journal that publishes original articles in the field of integrated care on a continuous basis.IJIC has an Impact Factor of 5.120 (2020 JCR, received in June 2021)

The main international Information Technology Service Management (ITSM) process frameworks such as ITIL V3 and the ISO/IEC 20000-4, includes a service design process as part of their mandatory set of processes. Nevertheless, even with such availability of processes, their used nomenclature, their phase-activity structure, and their granularity level used for their descriptions, are non-standardized. Consequently ITSM academics are faced with a useful but disparate and diffused literature, and ITSM professionals lack suitable step-by-step service design methodologies. In this chapter, we present ITSDM (Information Technology Service Design Methodology), which is elaborated on best practices suggested in ISO/IEC 20000-4 and ITIL v3 design processes with the aim to provide a step-by-step guideline with phases, activities, tasks, roles, controls and input-output artifacts. We illustrate its utilization with a real IT service (Cloud Storage service) that is ready operational in a German Higher Education Institution. We found that ITSDM provided qualitative benefits such as: ease of use, usefulness, compatibility and value. However, given the novelty of this methodology, we encourage for further empirical studies for providing more definitive results.

In accordance with the maturation of industry, the major mean of value offering shifts from mass products to services. To develop successful services, the cooperation with different organizations and individuals is effective since innovative services often require various capabilities and resources which are difficult to obtain by one company. For the realization of such a cooperative service, a design methodology which can handle requirements of various stakeholders and a complex service structure is required. However, the general methodology for cooperative services has not been established. In this paper, the authors propose a service design methodology of cooperative services. This methodology includes a service evaluation framework to adjust the specification of a service which influences the multiple stakeholders, a computational simulation method for service evaluation and a service design process based on the proposed methods.

With the transformation of the industrial paradigm from the manufacturing industry to the service industry, many companies have utilized “service design” as an innovative performance tool to enhance customer satisfaction while increasing organizational efficiency. While interest in the use of service design or its methodology has increased in organizations, research on the factors that influence organizational innovation and performance through service design is lacking. Therefore, this study aims to explore which service design management factors affect service innovation performance. For empirical analysis, a survey was conducted on Korean companies applying service design methodologies, and hypotheses were verified through partial least square structural equations modeling (PLS-SEM). According to the analysis, top management support and customer focus influenced concept transformation, and stakeholder collaboration and customer focus affected process improvement. Conceptual transformation and internal process improvement were shown to have a positive impact on perceived service innovation. Finally, innovative service outcomes, through the application of service design, satisfied customers, which in turn increased organizational performance. This study has great significance in that it addresses the application of service design to management activities.

Repair remains an underutilised strategy in the circular economy, often deprioritised in favor of recycling despite its potential to reduce environmental impact and extend product lifespans (Keulemans et al., 2023). This systematic literature review investigates how service design can be leveraged to strengthen repair practices. By analysing 60 studies, three key levels of intervention emerge: (1) the micro level, where service design can influence consumer engagement, producer-user interactions, and repair motivations; (2) the meso level, focusing on tools, digital platforms, and process frameworks that facilitate repair accessibility and efficiency; and (3) the macro level, where service design has the potential to shape regulatory frameworks, business models, and cultural shifts that embed repair as a societal norm. Despite its potential, repair is hindered by challenges, such as product complexity (Owen et al., 2024) and insufficient legislative support (Cole & Gnanapragasam, 2017). This review highlights the role of service design in overcoming these barriers by fostering co-creation, developing repair-focused services, and integrating repair into broader sustainability initiatives (Rubenis, 2023). By positioning repair as a service rather than an afterthought, service design could offer new possibilities for circularity and resource efficiency.

An intelligent learning system can provide users with different learning materials and questions of fixed difficulty according to the learner's skill and knowledge. However, even the same question might have a different difficulty for different learners or at different learning stages. In this paper, we propose a learning assistance mechanism composed of the following functions: a question-setting assistance function that involves dynamically evaluating the difficulty of the question based on the knowledge state of the learner, and an answering assistance function that involves predicting the correctness of the answer, using case-based reasoning. In this mechanism, the knowledge state, treated as case components for each question, is extracted from the learner's knowledge model, and a case-base search is performed to find the correctness probability from analogous cases. All non-learned questions are dynamically arranged in the order of high correctness probability. Questions with high correctness probability have low difficulty, and conversely, those with low correctness probability have high difficulty. The teaching strategy for selecting a suitable question in accordance with the knowledge state of the learner is discussed. The mechanism collects a database of right answer cases and wrong answer cases from the answer history of the learner, for use in predicting his or her correctness to the current question. Based on the prediction result, the learner is offered assistance messages and a sorted keyword list to lead him or her towards successful learning. In case-base searching, an evaluation algorithm involving case reliability and relevant keyword importance is proposed to enhance reasoning accuracy. © 1998 Scripta Technica, Syst Comp Jpn, 29(5): 73–83, 1998

This paper presents two Finnish cases that demonstrate different approaches to incorporating jamming as a method of experiential learning within University of Applied Sciences education. Jamming, an intensive, hands-on format grounded in human-centred and service design methodologies, offers students a supportive environment in which to experiment, take risks, and view failure as a valuable aspect of the learning process. The skills and mindsets fostered through jamming are transferable across a range of professional contexts, enhancing students’ readiness for post-graduation employment. The two case studies explored in this paper illustrate how jamming can be integrated at varying scales: one within a single subject course, and the other as a broader, cross-institutional initiative involving wider participation. Both examples highlight the pedagogical value of merging practical, design-led activities with classroom-based knowledge, rather than treating them as separate modes of learning. The findings suggest that embedding jamming into curriculum development enables students to engage in innovation and co-creation practices in meaningful ways, offering them concrete experiences of real-world development processes before they enter the workforce.

The self-instructive process in classroom learning contexts

Knowledge of public opinion is key to understanding citizens' attitudes towards environmental policies. However, large polls and surveys generate complex datasets from which it is not always easy to draw conclusions. In addition, tailor-made solutions for analysing public opinion face the challenge of handling too many layers of information, which can easily lead to an overwhelming user experience and impair decision-making. Service design methodologies can support the design of ad hoc visualisation tools focused on user needs. We present Op-e-nion, a case study of a visualisation tool for the analysis of public opinion regarding environmental issues, aimed at administrations and public institutions. The involvement of experts from different fields allowed for the identification of the main metrics necessary to target the least engaged socio-demographic groups as well as the barriers that limited their environmental actions. Experts also highlighted useful aspects of the design process and the final prototype to help them define more effective campaigns and policies to address social challenges and promote citizen action. An innovative step was introduced in the methodology by involving non-state actors in the evaluation of the tool, ensuring problem detection and enhancing the sustainability of the final product. Important aspects for the visualisation of multi-categorical data included simplifying the interaction with the tool while prioritising relevant information, and using highly customizable visualisations to answer specific user requirements and changing needs (i.e. analytical vs. managerial tasks). Improved visualisations of public opinion data will, in turn, better support the development of policies shaped by citizens’ concerns.

Last mile connectivity in rural India is a major issue which grapples majority of the Indian population. Particularly, transport connectivity towards last mile (final link between public transports to residence) in rural India is not properly addressed, which leads to hindrance in smooth functioning of daily lives of individuals. This paper aims to put forward an approach towards finding a solution to this problem, using service design methodology, ethnographic research and community driven service solution model. For creating the solution framework, a village named “Sangurdi” in Pune district of Maharashtra, India is taken as an example to understand the issues of villagers and different stakeholders facing transportation issues. With multiple interactions and ideation sessions with different stakeholders, a framework to address the issue is proposed, named “Amhi Sarathi”, a community driven vehicle cooperative to cater specific needs of the villagers.

As the pace of societal and business change intensifies, so does the need to update curricula and innovate and optimize the delivery of courses within higher education institutions. Using an exploratory case study, we studied the use of Design Thinking as a course design method for designing an undergraduate entrepreneurship course. Despite being most commonly known as product or service design methodology, Design Thinking has shown promise as an innovation-oriented approach to course design. The case study shows how unlike traditional course design methods, the Design Thinking method is more empathetic and focused on the needs of students, is iterative, and supports creative solutions for key problems in the course. The key mindsets the teaching team developed were: (1) treating a course as an ever-evolving prototype; (2) empathizing with customers (students) to understand their beliefs, motivations, and needs; (3) rapidly responding to student feedback and consequently altering the prototype; and (4) changing the role of faculty members to not just deliver content but also to develop necessary skills and mindsets as well as to offer active support to student teams during project work. Some challenges of the method, such as the costs of continual prototyping, are also examined. This study adds to the limited body of literature on the use of Design Thinking in higher education for course design and innovation.

A Proposal for a Personalized Travel Platform for Solo Travelers: Focusing on the Service Design Methodology

Mapping, Evaluation, and Scaling of Innovative Actions in the Healthcare Sector Using Service Design Methodology

The purpose of this study is to design an alternative investment standardization to resolve price opacity and information asymmetry, which are the specific characteristics of the alternative investment market, and to present a service design to improve communication. To this end, bad loans with real estate collateral, art distribution market characteristics, and price index models were examined, and service blueprints, one of the service design methodologies, were used to analyze the investment process of quantitative and qualitative assets, two forms of alternative investment, and to determine the value of stakeholders. Through this analysis, alternative investment standardization was designed, and based on this, a communication service design that can improve the user experience of art investment was presented.