Tapping Intellectual Capital for Service Improvement

Background -This study explores the utilization of information technology (IT) tools among healthcare professionals at the Nigerian Navy Reference Hospital, Calabar, focusing on the Electronic Medical Record (EMR) system and associated challenges. Objective -The objective was to assess the extent of IT tool utilization, identify specific EMR modules utilized, and explore challenges encountered by healthcare personnel.Methods -This study utilized a descriptive cross-sectional design.Semi-structured questionnaires were distributed to a sample of healthcare professionals at the Nigerian Navy Reference Hospital, selected to ensure representativeness.Cochran's formula was used for sample size determination.The questionnaires gathered data on demographics, patterns of IT tool utilization, and perceived challenges.Data analysis employed descriptive statistics to summarize demographic information, as well as to explore IT tool usage and challenges faced by healthcare professionals.Thematic analysis was applied specifically to examine the types of different modules used within the IT system.Results -Results indicated that the majority of respondents were female (62.4%) and employed as civilians on a locum basis (68.8%).The primary IT tool utilized was the Electronic Medical Record (EMR) system, with modules such as patient information systems, laboratory management, and financial reporting.High utilization rates of IT tools were reported (72.8%), despite challenges including user resistance (47.99%) and increased workload (46.89%).These findings reveal the importance of addressing user concerns and optimizing IT infrastructure to enhance healthcare delivery. Conclusion -The study underscores the significant role of IT in enhancing healthcare processes at the Nigerian Navy Reference Hospital and challenges that need to be addressed, such as improving technical support and infrastructure to optimize IT tool effectiveness.

Explosive growth of information technologies (IT) has prompted interest in examining the role of IT in new product development (NPD). Through desktop software and Web‐based tools, IT has been used to aid idea generation and product testing as well as for NPD activities such as process and portfolio management. Recent research suggests, however, that a gap exists between IT availability and usage. Given the importance of IT in creating business value through the development of new products and services, the present study seeks to identify factors that affect IT usage. Further, anecdotal evidence and conceptual studies intimate that the usage of IT tools for NPD can shorten time to market, can improve product quality, and can increase productivity. However, empirical substantiation of this impact is mostly nonexistent. The current study investigates the relationship between IT usage and two measures of new product performance: speed to market and market performance. Employing a mail‐survey methodology, the study uses data from a sample of practitioner members from the Product Development & Management Association to examine the effect of project risk, existence of a champion, autonomy, innovative climate, IT infrastructure, and IT embeddedness on the extent of IT usage. These data are also used to explore the impact of IT usage on speed to market and market performance. The results indicate that project risk, existence of a champion, and IT embeddedness positively affect the extent of IT usage for NPD. Additionally, IT usage positively and significantly influences the performance of the new product in the marketplace. Surprisingly, and contrary to popular belief, IT usage does not have any impact on speed to market. An important implication of this study is that IT usage influences performance but not in the way managers expect. Specifically, IT usage does not seem to affect speed to market but rather positively impacts the performance of the new product in the marketplace. This result suggests that IT usage in NPD provides far more value to firms than previously thought and provides evidence to support greater investments in IT for product development efforts. Other implications of the study are that unless IT is embedded into the NPD process and champions for IT tools exist, chances are that IT will not be used and its benefits will not be realized.

Change decisions in product development projects

Global warming and climate change have been critical global issues in recent years. The evaluation of environmental and operational efficiency would be an important first step towards sustainable development. Renewable energies are playing an increasingly important role in the energy sector. Following energy transition policies, oil and gas companies are gradually transforming into energy companies. First, this article measures the operational and environmental efficiency of 45 U.S. oil and gas companies over the period 2000–2018. Second, this research aims to assess the effect of renewable energies on the two types of efficiency. Two methods are used in this research: the true fixed‐ model applied for measuring the efficiency scores and evaluate the inefficiency determinants, and the system generalised method of moments approach to verify the effect of energy and environmental policy on both the types of efficiencies and to test the robustness of our results. The results reveal that the overall average operational efficiency (desirable output) of the U.S. oil and gas companies is 76% for a period of 19 years, while the overall average level of CO2 emissions efficiency (undesirable output) of the oil and gas companies is 79%. The results highlight that U.S. oil and gas companies have begun to transition to low CO2 emission in recent years. Furthermore, the biofuel, hydroelectric power, wind power and solar energy contribute to promote the environmental efficiency of oil and gas companies.

Aim/Purpose: This study aims to analyze (1) the effect of organizational support on Technological Pedagogical Content Knowledge (TPACK), (2) the effect of organizational support and TPACK on teacher performance, (3) the effect of organizational support and TPACK on technostress, and (4) the effect of technostress on teacher performance. Background: The disruption of Information Technology (IT) innovation in educational practice happened two decades ago. However, the more massive and intense IT integration in teaching and learning practice was demanded during the COVID-19 pandemic. These circumstances made teachers and students face a new teaching and learning environment with complete IT mediation. Therefore, they will show a unique response valuable for managing effective education and further research regarding teaching and learning in the online environment. Methodology: Using a purposive sampling technique, data was collected from 419 pre-service teachers in the economics and business field. The data was then tabulated and analyzed using PLS-SEM. Contribution: This study connects the concept of TPACK as knowledge to organizational support and technostress as the organizational and personal response to deal with massive IT integration in fully online learning during the COVID-19 pandemic. This study bridges the educational concept of teacher competence to the behavioral framework of IS users to deal with the online environment. Teaching and learning are tasks that engage human-to-human interaction, which is different from other productive activities like the business sector. Therefore, this study may give fruitful findings, both theoretically and practically, to improve educational practice in this digital age. Findings: Researchers found that organizational support and TPACK were valuable antecedents of teacher performance in an online environment. At the same time, technostress is not a critical threat to teacher performance. However, technostress exists among teachers and is uncontrollable by TPACK and organizational support. Researchers argue it is an unavoidable circumstance. The educational system demands a rapid shift to fully online learning due to the COVID-19 pandemic. Therefore, the teacher should accept the challenge to maintain the continuity of teaching and learning activities. Recommendations for Practitioners: (1) Teachers’ knowledge and organizational support should become an essential concern for policy makers and school leaders to maintain teacher performance in this dynamic online environment. (2) The educational leader should develop a strategy to manage technostress among teachers from another aspect beyond TPACK and organizational support. (3) Policymakers should develop a strategy to compensate for teacher effort and sacrifices resulting from IT disruption in their working experience. Recommendation for Researchers: Researchers should confirm and refine the framework developed in the private sector to the educational sector to generate more theoretical and empirical understanding regarding the functional integration of IT devices on certain entities’ productive tasks. Impact on Society: This study gives more understanding of how teachers respond to IT-integrated tasks in their academic activity. This discussion will give more wisdom to understand the threshold of IT usefulness in the educational field besides giving preference to managing it to maintain teachers’ work quality. Future Research: Further research is required to identify the critical factors to manage teachers’ technostress effectively. A qualitative research method may be helpful in exploring teachers’ complex responses regarding IT-integrated tasks.

This paper reports on a mixed methods formative evaluation to support the design and implementation of information technology (IT) tools for a primary care weight management intervention delivered through the patient portal using primary care staff as coaches. We performed a qualitative needs assessment, designed the IT tools to support the weight management program, and developed implementation tracking metrics. Implementation tracking metrics were designed to use real world electronic health record (EHR) data. The needs assessment revealed IT requirements as well as barriers and facilitators to implementation of EHR-based weight management interventions in primary care. We developed implementation metrics for the IT tools. These metrics were used in weekly project team calls to make sure that project resources were allocated to areas of need. This study identifies the important role of IT in supporting weight management through patient identification, weight and activity tracking in the patient portal, and the use of the EHR as a population management tool. An intensive multi-level implementation approach is required for successful primary care-based weight management interventions including well-designed IT tools, comprehensive involvement of clinic leadership, and implementation tracking metrics to guide the process of workflow integration. This study helps to bridge the gap between informatics and implementation by using socio-technical formative evaluation methods early in order to support the implementation of IT tools. clinicaltrials.gov, NCT04420936. Registered June 9, 2020.

Healthcare organizations must have the ability to adapt to rapid environmental changes and respond to evidence-based needs. One of the key prerequisites for the effective implementation of these changes is organizational readiness for knowledge translation (KT). The aim of this study is to identify the dimensions and components of organizational readiness for implementing KT in medical universities in Iran. This research was conducted using a scoping review approach based on the Arksey and O'Malley framework. A comprehensive search was performed without a time limitation in international databases such as PubMed, Scopus, Web of Science, and Persian databases MagIran and SID. Out of 4540 identified documents, 14 articles were included after screening and final assessment. After extracting the dimensions and components from the reviewed studies, five dimensions and 14 components were identified, as follows: Organizational Climate (culture of readiness and innovation, intra- and inter-organizational interactions, organizational dynamics), Organizational Support (development and training opportunities, financial resources, capacity building and organizational performance improvement), Change Management (strategies and change implementation capacity, leadership support), Organizational Context (knowledge management in the organization, organizational structure and technological advancement, social capital), and Human Resources (self-efficacy and motivation, leadership, collaboration and participation). This scoping review identified five key dimensions-Organizational Climate, Organizational Support, Change Management, Organizational Context, and Human Resources-comprising 14 components that constitute organizational readiness for KT. To enhance readiness, health system managers and policymakers must understand the importance of utilizing research evidence and, through skill development and fostering participation, create the necessary environment for implementing knowledge.

Type of the article: Research ArticleThis study examines whether knowledge management practices in commercial banks influence employees’ knowledge of environmental law, providing empirical evidence from Vietnam’s banking sector as an emerging Asian economy. Data were collected from 568 employees across 35 Vietnamese commercial banks in the first quarter of 2025, and the hypotheses were tested using partial least squares structural equation modeling (PLS-SEM). The results indicate that all three knowledge management components (information-sharing systems, a learning-oriented organizational culture, and training and skill development) have positive effects on both work motivation and perceived organizational support. Information-sharing systems exert a strong influence on organizational support (β = 0.188) and work motivation (β = 0.207), while a learning-oriented culture significantly enhances organizational support (β = 0.204) and work motivation (β = 0.165). Training and skill development show the strongest effects on work motivation (β = 0.240) and organizational support (β = 0.185). In turn, work motivation and organizational support directly and positively affect employees’ environmental law knowledge (β = 0.343 and β = 0.363, respectively). Moreover, both variables significantly mediate the relationships between KM components and environmental law knowledge. These findings underscore the relevance of social exchange theory in explaining how effective knowledge management practices enhance employees’ legal knowledge, thereby contributing to more sustainable organizational development. Accordingly, practical implications are proposed for bank managers to strengthen knowledge management implementation.Acknowledgment The authors would like to thank the Editor-in Chief and a reviewer for their helpful comments that in our view have helped to improve the quality of the manuscript significantly. Beside, this study is the result of collaboration between researchers from the University of Law, Hue University, and School of Business and Economics, Duy Tan University. The authors would like to thank both institutions for their support and facilitation in the publication of this research.

Purpose – The main aim of this study is to provide a framework for technology-based factors for knowledge management in supply chain. Design/methodology/approach – This is an applied research and has been done as a survey in Iran Khodro and Saipa Company as the largest companies in automotive industry of Iran. In this study, 206 experts participated. Reliability methods were Cronbach’s alfa, and validity tests were content and construction analyses. In response to one main question and three sub-questions in this research, first and second confirmative factor analysis were used. Findings – In this research, after a literature review, a comprehensive framework with three factors is presented. These factors are information technology (IT) tools, information systems integration and information security management. The findings indicate that the first framework in supply chain of the automotive industry has a good fitness and perfect validity. Second, in this framework, factors have also been considered based on importance. The technique of factor analysis was given the highest importance to the information systems integration. Then, IT tools and, ultimately, information security management are considered. In addition, findings indicate that information systems integration has the highest correlation with IT tools. Originality/value – The main innovation aspect of the research is to present a comprehensive framework for technology-based factors and indices for knowledge management in supply chain. In this paper, in addition to presenting a grouping for IT tools for knowledge management processes in supply chain, key indices for information systems integration and information security management are also referred.

“The measure of intelligence is the ability to change.” – Albert EinsteinThe Information Technology (IT) Change Management process exists to help control the life cycle of strategic, tactical, and operational changes to IT services through standardized procedures. The goal of Change Management is to control risk and minimize disruption to associated IT services and business operations.Georgia Institute of Technology introduced IT Change Management in 2017. This paper and subsequent presentation will briefly describe and define change management and how it fits into the ITSM model. It will then discuss Georgia Tech's process, as well as how we managed adoption. Finally, we will summarize the first year of data, and share our successes and our lessons learned.This document and presentation endeavor to present a clearer understanding of IT change management, how it can work in a higher education setting and how a large research institution traversed adoption of change management.

Knowledge management (KM) is now widely recognized to be important to the success or failure of business management. Seeking to better understand the determinants of the evolution of KM, this study focuses on two main problems: (1) whether firms change their KM processes over time to improve KM effectiveness as well as develop their KM practices, and (2) whether socio-technical support results in more mature KM practices. This study draws on the previous literature to identify key dimensions of KM process (knowledge acquisition, knowledge conversion, knowledge application and knowledge protection), KM effectiveness (individual-level and organizational-level KM effectiveness) and socio-technical support (organizational support and information technology diffusion). The evolution of these dimensions is studied in the form of a stage model of KM that includes initiation, development, and mature stages. Data gathered from 141 senior executives in large Taiwanese organizations were employed to test the propositions. The results show that different stages of KM evolution can be distinguished across dimensions of KM process, KM effectiveness, and socio-technical support. Implications for organizations are also discussed.

The challenges posed by climate change and global warming loom large, necessitating a critical initial step towards the long-term growth and the enhancement of both environmental and operational efficiency. Within the energy sector, renewable energy sources are gaining increasing prominence. Consequently, traditional oil and gas companies (OGC) are undergoing a gradual transformation into comprehensive energy corporations, aligning themselves with energy transition policies. This paper examines two types of efficiency measures—operational and environmental—for the 20 largest OGC during the period of 2010–2019. Secondly, this research aims to explore the effect of the global energy transition on both environmental and operational efficiency. Based on three estimation methods, two estimation steps are used in this research. In the first step, the True Fixed Effect (TFE) model and the Battese and coelli (1995) SFA model are applied to evaluate, measure and compare the environmental and operational efficiency scores. In the second step, the TFE model and GMM approach for the dynamic panel data model are used to explore, evaluate and verify the effect of global energy transition on the environmental and operational efficiency of the largest 20 OGC in the world. The results reveal that the average operational efficiency of major OGC measured using the BC.95 model and TFE model is 66% and 85%, respectively, and the overall average level of environmental efficiency for OGC over a 10-year period is 31% (based to B.C.95 model) and 13% (based to TFE model). Our findings reveal that biofuels, solar and hydropower contribute to promote the operational and environmental efficiency of the largest 20 OGC. However, the analysis suggests that while the global energy transition significantly influences and bolsters environmental efficiency, its effect on operational efficiency among these major OGC remains less pronounced and insufficient.

The aim of this work is to study the impact of an Information Technology (IT) tool on clinical risk management and Adverse Drug Events prevention in patient care. In this study we propose the workflow analysis and the application of Failure Modes Effects and Criticality Analysis (FMECA) as potential tools to assess the effectiveness of a specific IT tool in mitigating clinical risk. The study is made up of two different parts: the first one shows the decomposition and representation of the workflow of hospital departments using standardized tools from Project Management. The next phase shows the application of FMECA to the workflow, in order to identify critical issues and evaluate the risk reduction obtained using a specific IT tool, compared to the use of current resources.

This study examines the role of organizational support in motivating organizational members' usage of information technology (IT). We postulate two organizational support factors, namely infrastructure support and technical support, theoretically link them to IT usage perceptions using the technology acceptance model (TAM), and empirically test these associations using field survey data from a nationwide sample of healthcare administrators. The results of this study confirm that organizational support plays a critical role in shaping user perceptions toward IT and their subsequent IT usage. Further, it extends personal-usage models such as TAM by incorporating organizational support, which can play a crucial role in motivating IT usage in workplace settings.

PurposeThe success of any organization is highly dependent on how it attracts, recruits, motivates, and retains a high‐performing workforce. The reason is that performance as a phenomenon is closely related to aspects of effectiveness, knowledge management and quality from one side and to management, financing and development of the organization from the other. Especially for hospital physicians, job performance issues are inextricably linked to patient safety. Explaining the factors that influence employee performance remain a fundamental question for human resources management practitioners. The literature shows that a large number of factors influence job performance such as satisfaction from the profession, work environment, compensation policies, quality of work life, ability, effort, motivation, attitude, personality, and competence. This study looked at selected employee related factors, namely job security, organizational support, and job satisfaction. The purpose of this study is to examine the effect of job security and organizational support on hospital physician's job performance and the mediating role of job satisfaction on these relationships.MethodsA cross‐sectional quantitative approach was employed for this study. Hospital physicians working in public and private hospitals of Pakistan were selected. The sample comprised of 361 hospital physicians who were approached using the self‐administered technique. To outline and explain the relationship of job security and organizational support with job performance and how job satisfaction could mediate these relationship, the data were analyzed using partial least squares‐structural equation model (PLS‐SEM).ResultsThe results indicated that job security and organizational support positively affected job performance of hospital physicians. Moreover, job satisfaction mediated the link between job security and job performance as well as between organizational support and job performance.ConclusionsWe conclude that by providing job security and organizational support to hospital physicians, their job performance can be boosted. Physician satisfaction impacts physician behavior and, consequently, the quality of medical care. Physician satisfaction needs to be measured and monitored to improve working conditions and increase employment stability in the healthcare sector. Due to the health workforce crisis, knowledge regarding physician satisfaction and job security is essential to healthcare managers and policy makers for more effective human resources management.