The rationality of human behaviour and accuracy in information technology management

Since the 1990s, organizations have gradually become involved in the transformation of their information technology (IT) management process. In order to determine the direction of IT development in correlation with business needs, a consolidated management approach is imposed. This paper aims to provide a comprehensive assessment of the maturity level of IT management process in an organization. For this purpose, an empirical study in a Romanian public service company was done by using the benchmarking technique and Capability Maturity Model to describe the maturity level of IT management process. Four benchmarking classes, including a number of 24 benchmarks, were taken into account to focus on the main key issues - IT management strategy and IT planning; alignment of business strategy, IT strategy, organizational structure, and IT infrastructure; and information systems security management. The study reveals that the IT management process is mainly focused on technological dimension and less on the managerial one. It was observed that IT managers have a low awareness of managerial skills in planning, organizing, controlling, and leading the IT activities. Practical implication of the study presents two major issues: 1) on one hand, the need to approach a transversal vision in managing the IT process by aligning it to a complex set of choices, reflecting both a strategic and functional perspective and, 2) on the other hand, this study may be useful for managers looking to improve management of the IT department as well as the quality of their services. The study also indicates specific recommendations to refine the IT management process of Romanian companies.

Cities worldwide are rapidly integrating urban management information technology (IT) systems to address increasing urban challenges effectively. This paper examines the evolution of these systems, from the Ubiquitous City (U-City) to contemporary Smart Cities, and explores emerging technologies like the Metaverse and Digital Twin. Despite their growing relevance, there is ambiguity in their conceptual definitions and how they are applied interchangeably in urban management contexts. This study aims to clarify these technologies by analyzing U-City, Smart City, Metaverse, and Digital Twin within an Analysis Framework of Urban Management IT Systems. Our analysis reveals distinct roles and interconnections among these technologies. U-City initiated the development of essential IT infrastructure, laying the groundwork for subsequent systems. Smart City technology, leveraging the infrastructure provided by U-City, addresses real urban issues but lacks predictive capabilities for future challenges. In contrast, the Metaverse facilitates the simulation of urban changes and planning in a virtual environment, influencing real-world city development. Digital Twin technology enhances the operational efficiency of U-City and Smart City by simulating real-world data and optimizing urban management processes. The study highlights that while U-City and Smart City function in the tangible realm, Metaverse and Digital Twin operate in the virtual domain, yet they are closely integrated. Metaverse assists in urban planning through simulations that inform real-world Smart City designs, while Digital Twin optimizes real-time city operations and informs Metaverse simulations for future planning. The findings underscore the importance of understanding these technologies’ unique contributions and their interplay. Although current urban management IT systems have limitations, especially in technology classification and data accessibility, this research paves the way for future investigations. Further research should focus on refining the definitions and applications of Metaverse and Digital Twin, clarifying their relationships with Smart City and U-City, and addressing security and privacy concerns associated with these technologies.

IT Governance is a branch of the corporate governance system focused on information technology (IT) as well as performance and risk management. IT Governance is defined as the processes that ensure the effective and efficient use of IT in enabling an organization to achieve its goal. There are many different frameworks that can be used for managing the delivery of cost-effective IT services. IT managing the delivery of cost-effective IT services does not always give the advantage to the company. There are times when the IT managing the delivery of cost-effective IT services does not provide any benefit, it can cause IT Productivity Paradox. IT Productivity Paradox can be prevented, one is to analyze the processes undertaken with IT. From this analysis we will get the significance of the relationship processes with the IT Goal. The significance will be seen which one significant process and which one are not significant to the IT Goal. If the IT process there are not significant to the IT Goal, the process does not need to be repaired because it has no effect on IT Goal. Existing IT governance frameworks are COBIT, ITIL, ISO 20000, 17799/27001, Six Sigma, etc. The IT Infrastructure Library (ITIL), initially developed in the UK by the Office of Government Commerce (OGC), is gaining traction in the global IT community as a framework for IT governance. ISO 20000-focusing upon IT service management. ISO 17799 / ISO 27001 - focusing upon information. Six Sigma-focusing upon operational performance and defect identification. COBIT - framework for information IT management risks. Control Objectives for Information and related Technology (COBIT) provides good practices across a domain and process framework and presents activities in a manageable and logical structure. COBIT’s good practices represent the consensus of experts. They are strongly focused more on control, less on execution. These practices will help optimise IT-enabled investments, ensure service delivery and provide a measure against which to judge when things do go wrong. This research is intend to find out whether Cobit mapping Business Goal to IT Goal appropriate with case study. The result The results using SEM approach shows that the mapping of COBIT is not significant in the case studies of academic administration.

Present standards guiding the corporate governance of information technology (IT) provide useful frameworks for organizations’ governing bodies to direct the effective use of information technology (IT) within their organizations. However, existing standards still fail to resolve the dilemma regarding the actual allocation of IT roles and responsibilities between governing bodies and IT management, while such an allocation represents a major challenge in many contemporary organizations. To advance on this issue, we explore IT managers’ interpretation of the allocation of IT roles and responsibilities to either the governing body or managerial levels in nine Ibero-American Higher Education Institutions (HEIs). We used the ISO/IEC 38500 and COBIT standards to define a unique set of 212 management and governance activities and responsibilities. We surveyed 30 IT managers in Higher Education Institutions from nine Ibero-American countries and identified the divergence in the allocation of IT Governance and Management tasks between respondents and expert judgments. Using regression analysis, we show that the degree of such divergence depends on organizational contingency factors such as the formalization of IT procedures, centralization, the complexity of the organization, and the size of IT departments. This is the first study in the literature conducting a thorough analysis of IT task allocation between the governing level and the management level. This study is also the first to identify four organizational factors influencing the divergence between respondents and expert opinion regarding this allocation. The findings and propositions presented in this paper have the potential to extend our understanding of the IT governance dilemma in other professional organizations similar to HEIs.

The transfer of management from SMK(SMK) in 2017 by the East Java Provincial Government has an impact on many things. One of them is the need for media for communication. Information technology (IT) infrastructure in Vocational Schools is a connecting between Vocational Schools and the East Java Provincial Education Office. IT facilities can streamline and streamline communication between the Office of Education and Vocational Schools in various regions. To find out the state of IT infrastructure in Vocational Schools in Madiun Regency, there is a need to measure the maturity level of IT infrastructure in SMK. One popular IT governance evaluation framework used is COBIT. With the COBIT framework guidelines can assess current conditions, as well as expectations of what will be achieved. The results of the gap will be used as a basis for recommendations for improvements to what stages have not been in line with expectations. The results of the maturity level of management of IT infrastructure in Vocational High Schools at each school on average at AI3 sub domain are at level 2, while AI5 sub domains are at level 1. As for the situation in AI3 sub domains, there are still some who care about the importance of IT infrastructure policy, responsibility for infrastructure management is still limited to individual intuition, as well as the absence of measurement of the results of the objectives whether it has been achieved. While AI5 sub domain is management has begun to identify procedures for collaboration with IT infrastructure suppliers, there are standard criteria for the selection of IT infrastructure suppliers, and there are fundamental objectives for IT infrastructure supplier contract management.

This study aims to analyze the information technology (IT) infrastructure of PT RedEx using SWOT and McFarlan Strategic Grid methods to evaluate internal and external factors affecting IT performance and its strategic positioning. The SWOT analysis identifies strengths, weaknesses, opportunities, and threats, while the McFarlan Grid maps IT systems into four quadrants: Strategic, High Potential, Key Operational, and Support. Data were collected through observation, interviews, and documentation. The results show that PT RedEx’s IT infrastructure supports operational activities but lacks real-time integration across branches. Based on the McFarlan analysis, most systems are in the Key Operational and Support quadrants, indicating a focus on daily operations rather than strategic innovation. Recommendations include system integration through cloud computing, digital transformation, and IT human resource development. The study provides insights into strategic IT planning for logistics companies in the digital era.

PurposeThe purpose of this study was to determine if perceptions that women and men hold toward careers in information technology (IT) and toward women working in IT create potential barriers that may prevent women managers from pursuing careers in IT.Design/methodology/approachA field study was designed to test the hypotheses. The subjects were graduate students pursuing either an MBA or IT management degree.FindingsThe results revealed that males had greater self‐efficacy for IT occupations, greater passion for computing, and less positive attitudes toward capabilities of women in IT. Our prediction that career barriers would intensify for women who chose an IT management option was not supported. These findings suggest that traditional work role expectations concerning women's efficacy for careers in IT still persist.Research limitations/implicationsThis research was limited by its focus on subjects in the early stages of a management career. To gain a better understanding of the barriers that women face in IT career fields, longitudinal studies are needed to track these barriers throughout the career development process.Practical implicationsIf organisations want to attract, retain, and advance women managers in IT fields, they must proactively address gender role biases and create work environments that build self‐efficacy expectations for women, as well as for men.Originality/valueMuch of the research on career barriers women face in IT is based on qualitative studies and anecdotal evidence. This study provides empirical evidence that barriers still exist for women in IT despite the enhanced demand for IT professionals and managers over the past decade.

Organizations are increasingly dependent on Information Technology (IT) and IT Management takes on greater importance each day. However the role of IT Management in many organizations has not gone much beyond being considered as a technological support and not as the strategic ally. Public institutions are no stranger to this reality. The present article presents the characteristics and It governance maturity level in 10 Peruvian public institutions as a result of a survey directed to 59 IT managers, on the principles of ISO/IEC 38500. The results show that there are weaknesses in the IT governance implementation and it is necessary to initiate a sensitization process to the authorities at the highest level to improve the current situation.

IT resources and quality attributes: The impact on electronic green supply chain management implementation and performance

A bottom-up path for IT management success: From infrastructure quality to competitive excellence

Purpose– Cloud Computing (CC) technology is getting implemented rapidly in the educational sector to improve learning, research and other administrative process. As evident from the literature review, most of these implementations are happening in the western countries such as USA, UK, while the level of implementation of CC in developing countries such as India is rare. Moreover, implementing CC technology in the educational sector require various decisions to be made by the managers of the Information Technology (IT) department such as selecting suitable deployment model, vendor providing cloud service, etc. in their respective university or institute. The purpose of this paper is to attempt to address one such decision. Since, different types of CC deployment are available; selecting a suitable one plays a key role, as it might have an impact on the requirements of various stakeholders such as students, teachers, administrative staff (especially the staff members in the IT department), etc. apart from affecting the overall performance of the facilities such as a laboratory. Naturally, a proper decision by analysing multiple perspectives has to be made while carrying out such strategic initiatives by any educational institute.Design/methodology/approach– A case study methodology has been chosen as the research methodology to discuss and demonstrate the above decision problem that was faced in real time by one of the educational institutes in India, offering high-quality management education. The IT managers of this institute were planning to switch over to CC technology for the computer laboratory and they have to make a decision of choosing suitable alternative CC deployment models such as private cloud (PRC), public cloud (PUC), community cloud (COC), hybrid cloud (HYC), etc. by analysing and comparing them based on various factors and perspectives such as elasticity, availability, scalability, etc. Since, multiple factors are involved in making such a strategic decision, the most commonly used Multi-Criteria Decision Making (MCDM) model – namely, the Analytic Hierarchy Process (AHP) is used as a decision support during the decision making process.Findings– The team of decision makers, who were planning to implement CC in the case institute, found that PRC is best as they believed that it would provide adequate cost savings, apart from providing necessary security to maintain confidential information such as student's detail, grades, etc.Research limitations/implications– The results obtained are based on a single case study. Hence, they cannot be generalized for institutions across educational sector. However, the decision making situation and understanding its impact on the stakeholders of the educational institute can be common across various educational institute.Practical implications– Using a real-life case study of an educational institute, this paper presented a strategic decision making situation, which needs to be considered by the IT managers of the educational institutes when they decide to switch over to CC technology. Various criteria to be considered during the decision making process was identified from the literature review were identified and enumerated. These factors would useful for the IT managers of the different educational institute and they can suitably add or delete these decision criteria as per their requirements and situation at hand. Moreover, the algorithm of AHP, which was used as a decision support, was presented in a step-by-step manner, which should be beneficial for the practitioners to apply the same for similar decision making situations.Originality/value– It is believed that this paper would be the first to report on a strategic decision of choosing the deployment model for CC technology especially in the educational sector. Similarly, this paper would also contribute to the field of CC, as it lists out the decision criteria that are to be considered for making the above decision, which has not got adequate importance. Lastly, this paper is also unique in the realm of AHP because application for a decision problem in the field of CC especially in the educational sector is least reported.

The need for establishing a link between information technology (IT) management strategies and a firm's competitive strategy has been identified and discussed in the literature. In this paper, factors for measuring IT management sophistication are identified first. Then the effects of the competitive strategy on IT management sophistication are tested empirically. According to a survey of 213 managers, this study finds that competitive strategy has a direct impact on IT management sophistication. This paper concludes with implications for both researchers and practitioners.

The implementation of financial report management applications based on Android information technology in mosques has become a significant innovation in the application of Shariah economic law. This research investigates the effectiveness of applying this information technology in managing mosque financial reports. An experimental research method was used involving the development of a specific Android application to record and track financial transactions in accordance with Shariah principles. The results indicate a significant improvement in the accuracy, speed, and reliability of financial reporting after the implementation of this application. Furthermore, the application enhances transparency and accountability in mosque financial management, thereby reinforcing the application of Shariah economic law in the context of mosque finances. Despite some challenges in adopting this technology, such as a lack of technological understanding, the benefits obtained are considerably greater. The implications of this study suggest that the use of information technology, such as the Android application, can enhance efficiency and compliance with Shariah economic principles in mosque financial management. The application of financial report management applications based on Android information technology in mosque financial management specifically focuses on implementing Shariah economic principles. This research explores the effectiveness of Android information technology in aiding the recording, reporting, and management of mosque finances in accordance with Shariah principles. The use of information technology in mosque financial management has significant implications for enhancing compliance with Shariah economic principles. This study highlights that the application of Android software in the context of mosque finances can make a significant contribution to Shariah-compliant fund management, with the potential to improve transparency, compliance, and efficiency in mosque financial management.

We reexamine the •Information Technology (IT) productivity paradox• from the standpoints of theoretical basis, measurement issues and potential inefficiency in IT management. Two key objectives are: (i) to develop an integrated microeconomic framework for IT productivity and efficiency assessment using developments in production economics, and (ii) to apply the framework to a dataset used in prior research with mixed results to obtain new evidence regarding IT contribution. Using a stochastic frontier with a production economics framework involving the behavioral assumptions of profit maximization and cost minimization, we obtain a unified basis to assess both productivity and efficiency impacts of IT investments. The integrated framework is applied to a manufacturing database spanning 1978–1984. While previous productivity research with this dataset found mixed results regarding the contribution from IT capital, we show the negative marginal contribution of IT found in an important prior study is attributable primarily to the choices of the IT deflator and modeling technique. Further, by ignoring the potential inefficiency in IT investment and management, studies that have reported positive results may have significantly underestimated the true contribution of IT. This positive impact of IT is consistent across multiple model specifications, estimation techniques and capitalization methods. The stochastic production frontier analysis shows that while there were significant technical, allocative and scale inefficiencies, the inefficiencies reduced with an increase in the IT intensity. Given that the organizational units in our sample increased their IT intensity during the time period covered by the study, management was taking a step in the right direction by increasing the IT share of capital inputs. Our results add to a small body of MIS literature which reports significant positive returns from IT investments.

Primary Health Care (PHC) serves as the frontline of national health systems, making digital transformation essential for improving service quality, efficiency, and coverage. This study aims to assess the level of Information Technology (IT) adoption and evaluate supporting management practices at Pusat Kesehatan Masyarakat (Puskesmas) in Indonesia. A descriptive quantitative approach was employed using official secondary data obtained from government institutions, including the Ministry of Health, BPJS Kesehatan, and the Central Statistics Agency, with West Java Province designated as the study area. The analysis encompassed five dimensions: infrastructure availability, utilization of clinical information systems (SIMPUS/ASIK), IT human resource capacity, service performance indicators, and IT management maturity. The results indicate a high adoption rate of basic infrastructure such as internet access and computers; however, the utilization of core clinical systems, including ASIK and PCare, varies considerably across Puskesmas. Limited availability of dedicated IT personnel and insufficient IT management training for leadership were identified as key constraints. Overall, successful digital transformation in PHC depends not only on adequate infrastructure but also on strengthened management practices, particularly in human resource capacity, data governance, and effective use of clinical information systems to achieve improved service outcomes.