WR Grace plots exit strategy

The increasing strategic importance of environmental, social and ethical issues as well as related performance measures has spurred interest in corporate sustainability performance measurement and management systems. This paper focuses on the balanced scorecard (BSC), a performance measurement and management system aiming at balancing financial and non-financial as well as short and long-term measures. Modifications to the original BSC which explicitly consider environmental, social or ethical issues are often referred to as sustainability balanced scorecards (SBSCs). There is much scholarly discussion about SBSC architecture and how it can be designed to relate performance dimensions, strategic objectives and the logical links among these elements. To synthesise the widely scattered research findings and publications on the SBSC, we conducted a thematic analysis based on a systematic literature review containing 69 relevant articles spanning a period of two decades. We found that sustainability-oriented modifications of the BSC architecture are motivated by instrumental, social/political or normative theoretical perspectives. Moreover, these modifications can be mapped with a typology of generic SBSC architectures. The first dimension of the typology describes the hierarchy between performance perspectives and strategic objectives and how it is related to the organisational value system. The second dimension describes how sustainability-related strategic objectives are integrated into SBSC performance perspectives and how this is related to corporate sustainability strategy. This study contributes to the development of the emerging SBSC literature and practice and, more generally, to research on corporate sustainability performance measurement and management. We conclude with a research agenda and implications for management.

Since the publication of the initial American College of Cardiology (ACC)/American Heart Association (AHA) Methodology for the Selection and Creation of Performance Measures,1 there has been an explosion in the development and application of performance measures. Although initially envisioned as a means for physician-led quality-improvement efforts, performance measures have been primarily used as tools for accountability and performance-based reimbursement instead. Given the centrality of and experience with performance measures for quantifying healthcare quality, the American College of Cardiology Foundation (ACCF)/AHA Task Force on Performance Measures sought to update its methodology so that ongoing efforts to measure performance could benefit from emerging insights. The original methodology, proposed in 2005,1 remains the foundation for developing process performance measures. The principal recommendations of the 2005 report are summarized in Table 1. The 2010 report does not address detailed issues of analysis,3 pay for performance,4 or nonfinancial rewards for better performance5 because these topics have been addressed in other statements. The focus of the 2010 report is to provide a state-of-the-art perspective on the construction, collection, and emerging directions of performance measurement as a means to improve healthcare quality. View this table: Table 1. ACCF/AHA Attributes of Performance Measures Figure 1. An overview of the steps in providing care by domain. Reprinted from Spertus et al.1 Performance measures that articulate discrete processes of care, as opposed to structural aspects of care or outcomes, are distinctly different from both clinical practice guidelines and appropriate use criteria because they represent a subset of the clinical guidelines for which the evidence is sufficiently strong: typically where the highest-quality evidence of benefit unequivocally exceeds risk (Class I recommendation, Level of Evidence: A),8 failure to provide the therapy to an eligible patient meaningfully reduces the likelihood that the patient will experience the best possible outcome. In this report, …

The field of supply chain management has been extensively studied, while its role in disaster relief operations has received limited contributions. Recent dedicated special issues on Humanitarian Operations and Supply Chain Management (HOSCM) and a dedicated Journal focusing on humanitarian logistics and supply chain management clearly indicate the growing popularity of the HOSCM literature. The purpose of our current study is to undertake an extensive review of extant literature published in operations and supply chain management journals as well as popular interdisciplinary journals. A review of 362 papers published between 2011 and 2017 provides a thematic outline of the study. The study pivots around nine key themes, which have gained prominent attention from HOSCM scholars, and draws a roadmap from reviewing earlier review papers to performance evaluation of HOSCM related studies. Some of the key themes include humanitarian logistics, theory focused research, case studies, mathematical models, humanitarian supply chain properties and resources needed for efficient and effective management of humanitarian operations. Finally, our study offers several research directions which may take the existing debates to a next level.

Diabetes mellitus performance measures in individuals with limited life expectancy.

This research explores how child protection is constructed through performance measurement, and how the selection and reporting of performance indicators influences policy and practice. Performance measurement is now a mainstay of public sector management. At one level, it has a role in addressing ever-present questions about the quality and effectiveness of child protection services. However, there are concerns about assessing performance within a management framework, rather than a professional or client-centred framework. Therefore, the thesis aims to critically engage with the problems and potential of performance measurement in child protection with a view to maximising its capacity to promote better outcomes for children and families. It focuses particularly on the role of family support, because despite its proclaimed importance in legislation and policy, in practice family support work remains marginalised, situated 'outside' core child protection work. The research approaches performance measurement from a critical policy perspective, in which indicators have both technical and policy functions. While performance measurement may be viewed rationally as a means for government to manage resources, from a broader policy perspective the way it is conceptualised and implemented has major consequences for service delivery. The policy significance of performance measurement is explored through two studies. The first study analyses developments in policy and practice in three jurisdictions: England, Victoria (Australia) and Queensland (Australia). This analysis contrasts the prominent position of family support in child protection legislation and policy, with its marginal position in both practice and performance measurement. It outlines the socio-political context for performance measurement in child protection, drawing out the values and power relations embedded in performance indicators that give them a role in communicating policy intent. The study concludes that performance measurement in all three jurisdictions is directing policy attention (and therefore resources) towards investigation and out-of-home care, largely ignoring family support. The second study moves beyond the policy critique to more concrete concerns about how to reconstruct performance measurement in child protection to encompass family support indicators. Using a survey method, it seeks to describe and analyse the practice of family support in one jurisdiction (Queensland) according to a performance measurement model of inputs, outputs, processes and outcomes. It concludes that useful performance data can be collected to aid understanding of the contribution of family support to the overall child protection system. Such data will help to move family support beyond assumptions about its value, towards empirical scrutiny of its methods and results. It suggests that family support will command greater policy attention if included in the child protection performance measurement effort. The thesis concludes that viewed from a critical policy perspective, performance measurement can be harnessed in the interests of good practice. It can assist with the repositioning of family support, moving it from the realm of unproblematic moral goodness to more critical inquiry. It argues there is nothing inherently wrong with measuring effectiveness and efficiency, but it is important to examine the manner in which performance measurement is developed and implemented, its methods and consequences. Performance indicators are not neutral or merely technical. Establishing indicators can influence how social problems such as child abuse and neglect are defined, where resources are placed, what service types are funded, and how outcomes for children and families are defined. It questions the privilege performance indicators may be given within managerial approaches to government, as if they somehow provide an objective and unbiased account of how services are performing. However, this is not to suggest that performance indicators are worthless or meaninglessmrather that their meaning should be explicit, and their underpinning value stances debated within policy processes. Such debate will enhance the congruency between child protection research and indicators, and democratise the processes by which performance measures are developed, used and reported.

Disaster is a disruption in the effective conduct of operations of an individual, system, organisation or nation. It may result into loss of infrastructure, resources and human lives. Generally, it adversely affects the economic well-being. Occurrence of many disasters till date, man-made or natural, has opened up a large number of issues that need careful attention. Recovery from a disaster, which affects human being, is a major challenge in the Humanitarian Supply Chain Management (HSCM). Even though the occurrence of these events could not have been avoided, the impact could be reduced by different means including effective functioning of HSCM. This paper presents a novel approach to identify qualitative factors of HSCM, in terms of food supply and involved logistics, and models the hierarchical relationship among these using Interpretive Structural Modelling (ISM). The purpose of this paper is to consider the factors directly affecting the relief operations within an HSCM and, also, the hierarchical order in which these factors are to be managed, based on their criticality, driving power and dependence. ISM has been applied for the identification of this order. This paper provides important insights into the management of strategic, operational and performance variables of HSCM.

PurposeThe intent of microfinance institutes (MFIs) in developing countries is to provide loans to very poor people in order to help them transform their lives. MFIs tend to receive subsidies; sustainability is being sought to free MFIs from non‐market dependencies. Sustainability is expected to be achieved with “best practices,” of which management with performance measures is a component. The purpose of this paper is to examine the use of performance measures by three Kenyan MFIs, which are classified as formal and client based, and likely to use rational and explicit performance measures. Clients in these MFIs are placed into self‐help groups with two responsibilities: to provide mutual support and advice to the borrowing client; and to provide the MFI with a guarantee that loans of group members will be repaid.Design/methodology/approachBased on a review of the economics and performance measurement systems literatures, research questions were developed along with an interview guide. Case studies were used to administer an interview guide which was distributed to the respondents prior to the face‐to‐face interviews.FindingsThe study concludes that MFIs have relatively well‐developed performance measures that support their particular businesses. There was a good balance between the use of financial and non‐financial performance measures. However, output measures were more commonly used than process measures. The nature of the MFIs suggests the importance of performance measurement. The managers of the MFIs are concerned with performance measurement, as expected within a bureaucracy, and a top‐down demand is present. In addition, group members or clients are interested in performance measurement as each member guarantees the loans of all fellow group members who have loans with the MFI. Thus, the customers exert a bottom‐up demand for performance measurement.Originality/valueThe findings support the view that performance measures are a means for managing MFIs and are a likely requirement for sustainability. Furthermore, the findings have identified performance measures (similar to those at banks) that are appropriate for the three MFIs in Kenya. The findings are important since the identified performance measures may be adopted by other evolving MFIs in this relatively new sector. In addition, the findings contribute to a better understanding of the genesis of the less popular results and determinants performance measurement framework of Fitzgerald et al.

PurposeThis study proposes a systematic and comprehensive circular economy (CE) performance measure as an instrument to operationalize and quantify circularity. It seeks to evaluate the relative contribution of blockchain technology to evaluate various measures in this study. A general research agenda for investigating blockchain capabilities to performance assessment in CE is presented.Design/methodology/approachEmpirical survey data from 32 CE and blockchain experts are collected to inform this study. Inductive reasoning, heatmaps, and a middle-range theory building approach are utilized to generalize theoretical patterns for blockchain support of CE performance assessment and measurement. A series of propositions are then developed as a middle-range theory for the true, false, perceptible, and hidden affordances of blockchain technology capabilities for CE performance measurement.FindingsOverall, sixteen performance measures and metrics are identified and examined. The authors find most of these measures and metrics – based on literature and expert opinion – can be supported using blockchain technology capabilities. Four major blockchain capabilities, transparency and traceability, reliability and security, smart contracts, and incentivization and tokenization are shown to have varying potential support for CE performance assessment. There needs to be an evaluation of true, false, perceptible, and hidden affordances of blockchain technology capabilities for CE performance measurement in future studies.Originality/valueBlockchain application for CE, and specifically performance measurements, is a new area. Research and practice evaluation on this issue is important but needs substantially additional investigation to help CE progress. This study provides a framework for evaluation and a foundation for future research at the nexus of CE, blockchain technology, and performance measurement.

PurposeThe objective of this study is to shed some light on performance measurement issues relevant to current practices.Design/methodology/approachThe performance measurement practices in terms of utilization, relevance, and availability of information are studied for a sample of 92 Portuguese manufacturing executives. Several statistical instruments were used namely multiple regression analysis, cluster analysis and gap analysis.FindingsThe results of this study underscore consistent patterns pointing to a lack of a broad perspective on manufacturing performance measurement. Conclusions and their implications to the theory and art of performance measurement are presented.Research limitations/implicationsThe sample used in this study is specific in nature (Portuguese executives). Thus, the results should be interpreted accordingly. Future research should test the applicability of the obtained results using other sample frames.Practical implicationsThis study provides practicing managers with useful information regarding performance measures and measurement practices.Originality/valueThis study represents an important step toward refining the theory and practice of performance measurement in manufacturing organizations.

The prevailing literature and empirical studies on management of organizational performance stress the increasing importance of non-financial performance measures and propose companies to implement some kind of integrated performance measurement system. The purpose of our study is to investigate the characteristics of performance measurement and management in large Slovenian companies, focusing also on the progress made in the 5-year period. The analysis is based on two surveys conducted in the spring 2003 and summer of 2008. We investigate what do companies understand by “successful performance”, what are the most and the least important performance measures for companies, and what performance measurement systems do companies use. By answering these questions we discuss the impact of our results on the future development and growth of firms. The research results show that large Slovenian companies consider “successful performance” mostly in terms of implementing the strategy, followed by pursuing the goals of the owners and achieving the goals of different stakeholders. Most large Slovenian companies perceive financial performance measures as more important than non-financial, although they claim they measure both perspectives of their business. Our research results also suggest that 68% of large Slovenian companies in our sample use balance scorecard or some other integrated performance measurement system. These findings are generally in line with the existing theory and empirical evidence from other countries. Our main conclusion is that the prevailing role of financial key performance indicators in large Slovenian companies is appropriate for monitoring the effects of the current financial crisis but if companies want to succeed in the long-run they have to base their decisions also on non-financial measures that enable monitoring of many important capabilities for achieving long-term strategic goals.

This study examines the links between financial performance and executive compensation for high-performance companies (HPC). HPC display sustained and superior cash flow returns, asset growth, and total shareholder returns. In previous empirical analysis, HPC companies displayed specific identifiable financial performance drivers and measures when compared to companies in the S&P 500 (Needles et al., 2004). Most recently, HPC sustained their high performance when compared to the S&P 500 over varied economic periods. Further, the research identified operating asset management characteristics of these companies, especially as they relate to the cash cycle (Needles et al., 2004). Continuing this stream of research, this study first identifies the financial and non-financial performance measures related to compensation of top management of HPC as reported in the companies’ public disclosures. Then, these findings for HPC are matched to a set of comparable non-HPC. Finally, we evaluate the stated performance measures for executive compensation in light of the performance drivers and measures identified by previous research to be distinguishing characteristics of HPC. We hypothesize that HPC will more closely align stated performance measures for executive compensation with performance characteristics that have been shown to be characteristics of HPC. We find that HPC are more focused and unambiguous in their use of both financial and non-financial performance measures in executive compensation.

This study aimed to integrate stakeholder theory into developing port performance management systems through the sustainable balanced scorecard (SBSC), which represents and reflects different stakeholders’ expectations in hybrid organizations, such as port communities. The study developed an integrated stakeholder-based framework for global performance measurement, ensuring a balance between the SBSC performance indicators and stakeholders’ consensus. Fifty-seven port performance indicators (PPIs) selected from the literature were categorized into six SBSC dimensions and assessed by 41 stakeholders in the Port of Radès using the failure mode and effects analysis (FMEA) technique. The framework fully considered the stakeholders’ perceptions, expectations, and satisfaction levels. Prioritizing the PPIs using an indicator priority number, inspired by the risk priority number approach of FMEA, fostered an effective balance between the performance dimensions in the SBSC. The developed framework can help port authorities reach a consensus on the most important strategic priorities, align port stakeholders’ expectations, prioritize their improvement actions, and gain a significant competitive advantage. The participative approach enabled by the integration of stakeholder theory promotes the effective use of global performance measurement systems. Emphasizing the governance and environmental dimensions of the SBSC contributes to enhancing port competitiveness.

Performance measurement has been part of the lexicon of public administration in the United States for several decades, but rhetoric has outdistanced practice by far in this area. Currently, however, there is a renewed interest in performance measures as an essential element of the results-oriented management movement that is sweeping the field, as reflected in legislative mandates and administrative initiatives as well as considerable conference and training activity and a revived stream of books and articles on the subject. Nevertheless, the extent to which performance measurement has taken hold in a meaningful way in public agencies is still an open question, particularly with respect to local government. Based on a survey of U.S. cities with populations of 25,000 and over, this article explores the extent to which performance measures are used and how they are used in contemporary municipal government. The Quest For Performance Measurement Performance measurement is an old idea that has taken on renewed importance. Measuring workload and worker efficiency was clearly part of the scientific management approach at the turn of the century, and the International City Management Association produced a publication on measuring municipal activities as early as 1943 (Ridley and Simon, 1943). In more modern times concern for measuring the performance of public programmatic entities arose with the interest in program budgeting in the 1960s and program evaluation in the 1970s. Harry Hatry and colleagues at the Urban Institute began publishing materials that promoted the use of performance measures and provided instruction on how to develop and use them (Hatry and Fisk, 1971; Waller, et al., 1976; Hatry, et al., 1977), while other authors talked about how to incorporate them in larger management processes (Altman, 1979; Epstein, 1984; Steiss, 1985; Wholey, 1983). A related but different stream of articles focused on performance measures as they play into the budgeting process (Grizzle, 1985; 1987; Brown and Pyers, 1988). Yet it has generally been understood that the promise and potential of performance measures greatly exceed their actual usefulness in practice. Indeed, one of the underlying premises of Downs and Larkey's The Search for Government Efficiency (1986) was that for a variety of reasons most governmental jurisdictions did not have the capability of measuring the performance of their programs. Performance Measurement in an Era of Public Management Reform A number of forces in the field of public administration have led to a renewed, or reinvigorated, interest in performance measurement in the 1990s. Taxpayer revolts, pressure for the privatization of public services, legislative initiatives aimed at controlling runaway spending, and the devolution of many responsibilities to lower levels of government have generated increased demands to hold government agencies accountable to legislatures and the public in terms of what they spend and the results they produce. In addition, the reinventing government movement initiated by Osborne and Gaebler in 1992 and Vice President Al Gore's National Performance Review in 1993 have called for a new way of thinking about how public agency performance is defined and measured. Driven in part by these external pressures and in part by their own motivation to provide cost-effective public services, public managers have been using a variety of approaches to strengthen the management capacity of their organizations, most notably through strategic planning (Bryson, 1995; Berry and Wechsler, 1995), through more encompassing strategic management processes (Eadie, 1989; Koteen, 1991; Vinzant and Vinzant, 1996), through quality management programs and reengineering processes (Berman and West, 1995; Cohen and Brand, 1993; Davenport, 1994; Hyde, 1995; Kravchuck and Leighton, 1993), and through benchmarking practices (Bruder, 1994; Keehley, et al. 1997), as well as reformed budgeting processes (Joyce, 1993; Lee, 1997). …

PurposeThe main purpose of this paper is to examine the extant literature of humanitarian supply chain management (HSCM) which specifically use dynamic capabilities (DCs) view. By this means, the objectives of this study are to identify and assess the DCs used in the HSCM context, the factors positively and negatively affecting the DCs and how the DCs affect humanitarian supply chain (HSC) operations. Furthermore, this research aims to give directions for future research in the field of HSCM.Design/methodology/approachThis study adopts systematic literature review (SLR) approach proposed by Denyer and Tranfield (2009). Based on a SLR, this study synthesizes and compares the evidence, has a specific focus and research questions, has certain inclusion and exclusion criteria and provides evidence-based implications to the researchers and practitioners. This is a method which is replicable, transparent and auditable. The SLR methodology provides scholars and practitioners a basis for comprehending the current situation of relevant topic and taking correct steps in their future actions.FindingsThis SLR deduces that applying DCs view is still in its infancy in the HSCM literature. The result of this SLR reveals that supply chain agility (SCA), supply chain resilience (SCR), reconfiguration/transformation, integration, (short-term) collaboration, sustaining, sensing, seizing and knowledge access DCs have been used in the HSCM literature. In addition, it is determined that only one paper analyzed the influence of DCs on predisaster performance while rest of the papers focused on the postdisaster performance.Originality/valueThe result of the exhaustive literature search indicates that this is the first SLR that specifically analyzes the application of DCs view in the HSCM domain. This investigation determined the DCs used in HSCM and revealed the relations between the dependent and independent variables through the comprehensive model. In this way, this review provides a guidance to researchers in conduct their future investigations and practitioners to carry out supply chain (SC) operations by considering the factors affecting their operations.

Purpose Owing to the increasing competitive pressures in the marketplace in recent years, the different facets of performance measures and measurement have changed. In this context, the lack of a clear understanding of the dimensionality of manufacturing performance tends to negatively impact successful implementation and utilization of manufacturing performance measurement systems. The purpose of this paper is to investigate the dimensionality of performance and its effective utilization in a manufacturing operational context. Design/methodology/approach Using a sample of 92 Portuguese manufacturing executives, this study investigates the dimensionality of manufacturing performance and its associated current utilization practices. Factor analysis and cluster analysis are used to analyze data collected on 63 performance measures. Findings Based on the results of this study, a conceptual framework is advanced. The framework is intended as an aid to manufacturing organizations in their efforts to modify their patterns of utilization of performance measures in order to be more consistent with the emerging changes and challenges of the global marketplace. Research limitations/implications The sample used in this study is specific in nature (Portuguese manufacturing organizations). Thus the results should be interpreted accordingly. Practical implications Based on the results of this study, some important organizational implications regarding the practices related to performance measurement in the manufacturing environment are identified. Originality/value This study empirically examined the manufacturing Portuguese executives’ opinions regarding the dimensionality and utilizations of performance measures. In this context, this investigation contributes to the understanding of the implementation and utilization of performance measures and measurement systems.