- Research Article
- 10.31612/2616-4868.2.2026.01
PATIENTS' VIEWS ON HEALTHCARE INTEGRATION
- Apr 20, 2026
- Clinical and Preventive Medicine
- M D Diachuk
Introduction. Integrated medical care is a component of its quality and a priority direction of the current stage of development of healthcare systems. Patient perception of the integration of medical services is one of the indicators of achieving quality by healthcare institutions. Aim. To investigate whether medical care for patients is integrated according to the components of integration. Materials and methods. Answers to open questions (questionnaire); notes during the survey; scientific literature sources (19 units). Methods: semi-structured in-depth interview with 25 patients of the State Institution of Science «Center of innovative healthcare technologies» State Administrative Department, Kyiv, Ukraine; data analysis; generalization of results. Results. It was established that patients generally consider medical care to be person-oriented, the exchange of information with the doctor is satisfactory, information is available to the patient, the transfer of the patient under supervision between medical workers of the studied institution is coordinated, and the cooperation of medical workers is harmonious. At the same time, not all patients participate in the development of a treatment plan; training patients in self-control measures is not always carried out, and patient surveys regarding their satisfaction with the medical care received are not always conducted. Not all patients can afford treatment with original drugs due to their high cost. Discordance of medical care in the interaction of the State Institution of Science «Center of innovative healthcare technologies» State Administrative Department with other healthcare institutions was revealed, which is confirmed by the untimely transfer of information about the patient from them. Conclusions. Certain problems in the integration of medical care were identified in the studied healthcare institution, as well as at the network and industry levels, which require their solution.
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