- Research Article
- 10.24193/csq.54.1
The Mediator’s Mirror: How the Johari Window Expands Understanding and Builds Agreement
- Jan 05, 2026
- Conflict Studies Quarterly
- Constantin-Adi Gavrila + 2 more +2
This paper examines the Johari Window model as a framework for enhancing self-awareness, communication, and understanding in mediation. Developed by Joseph Luft and Harry Ingham (1955), the model divides awareness into four quadrants—Open, Blind, Hidden, and Unknown— each representing different dimensions of how people perceive themselves and others. The study ap plies this model across all phases of the mediation process: in preparation, it helps mediators map shared and concealed information; in exploration and problem-solving, it facilitates disclosure and feedback to shift from positional bargaining to interest-based negotiation; and in the agreement and evaluation phases, it guides the creation of SMART (Specific, Measurable, Achievable, Relevant, Time-bound) agreements and supports reflection on outcomes and relationships. The paper also considers the ethical, cultural, and power-related challenges of using the Johari Window, highlighting the importance of confidentiality and voluntary disclosure. At the same time, it underscores the model’s value in strengthening mediator self-awareness, reducing bias, and promoting ongoing professional learning. Overall, the Johari Window demonstrates why mediation can work where conventional negotiation fails: it turns the process into one of guided awareness, allowing empathy, openness, and genuine understanding to emerge. By helping parties see what is hidden or misunderstood—both in themselves and in each other—mediation creates the conditions for deeper insight and more durable, integrative solutions when negotiation alone cannot achieve them. Keywords: Johari Window, mediation, conflict resolution, self-awareness, communication, inter est-based negotiation, ethical mediation practice.
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