ABSTRACTThis article investigates how work complexity, as perceived by Information Technology (IT) employees, influences team performance, and examines the role played by shared leadership. The findings of this study that collected data from 204 IT employees in South Africa show that perceived work complexity negatively predicts team performance while shared leadership negatively predicts perceived work complexity and positively predicts team performance.

ABSTRACTWe theorize that IT governance (ITG) by the board of directors is most effective when there is a fit between the dynamics of the business environment and the governance style through which board ITG is delivered. Survey findings from 110 board members largely supported these assertions. Findings show that authoritative governance style and environmental dynamism represent important boundary conditions for the efficacy of board ITG to achieve performance gains. Research and practical implications are discussed.

Actor network: a concept used in actor-network theory (ANT) to refer to the imbrication of humans and objects in a world regulated by techniques.Agile methods: a set of practices for planning and carrying out projects, more pragmatic than traditional development methods.Agile methods claim to be closer to the end user and aim to build the project by iterations and increments in line with user need.American form (A-form): an organizational structure that includes unitary form and multi-divisional form.Business function: a set of activities performed by a structure within the company designed to achieve a specified result.Business to Administration (B2A): a technical and informational environment enabling direct communication between a business and its contact persons in administrative bodies. Business to Business (B2B): a technical and informational environment enabling direct communication between businesses.Business to Consumer (B2C): a technical and informational environment enabling direct communication between a business and its customers. Business to Employees (B2E): a technical and informational environment enabling direct communication between a business and its employees.Capability Maturity Model Integration (CMMI): a repository of good practices developed to measure the quality of software suppliers.Chains of translation: concept used in actor-network theory (ANT) to refer to the imbrications between humans and technical objects that facilitate an understanding of the world and interactions.Client/Server: a computing environment that combines two approaches: customer-centric (where resources are managed locally) and server-centric (where resources are centralized).Cloud computing: leveraging the processing power and storage of remote servers via the Internet, on request and on a self-service basis.Confidentiality, Integrity and Availability (CIA) criteria: criteria used, in information systems security, when looking at the protection of confidentiality, integrity and availability of information.Control Objectives for Information and related Technology (COBIT): a repository of good practice focusing on information systems governance.Cooperative Information System (CIS): an information system in the mesoeconomics system, where inter-business relationships are conceived as collaborations that generate relational rents.Decision Support Systems (DSS): an information system at the management level that provides basic information to department managers so that they can take decisions on medium-term policies.Ecosystem: a set of relationships (vertical, horizontal and transverse; direct and indirect; formalized and unformalized) between heterogeneous actors steered by the promotion of a common resource and an ideology that leads to the development of shared skills.Electronic Data Interchange (EDI): computerized exchange of data regulated by standardized communication protocols between two organizations (often a business and its supplier).This exchange of information has the dual purpose of data fluidification and cost reduction.

ABSTRACTThe objective of this research study is to present the critical success factors (CSFs) for data governance (DG). This paper reports on a single case study where data are gathered through semi-structured interviews following the CSF approach and analyzed by applying open, axial, and selective coding techniques. The findings are presented as seven CSFs, which are ranked in order of importance. Furthermore, we highlight the need to better understand the relationships (interconnectedness) between the CSFs.

ABSTRACTIn the twenty years since the agile approach to systems development was introduced, a wide range of organizations have adopted its principles. Despite numerous reports that highlight agile success stories, there are relatively few recent publications that provide practical guidance on the potential pitfalls and areas of risk related to agile. In response, this practice-oriented paper draws on 56 practitioner interviews to identify a series of “lessons learned” pertaining to agile adoption, tailoring, and use.

ABSTRACTShowrooming, or the activity of shopping in bricks-and-mortar stores and partaking in their services without payment, but making the purchase from a lower priced online retailer, can be detrimental to the survival of bricks-and-mortar stores. To gain insight into this phenomenon, this study examines how young-adult consumers with differing shopping orientations view showrooming. The results support the contention that consumers’ shopping orientations affect their propensities to engage in showrooming activity.

ABSTRACTThe prevalence of cybercrimes threatens internet enabled services such as e-commerce, search engines, and social media. This results in individuals having to evaluate the risk of malware before making decisions to click-through internet links. Drawing on two theoretical frameworks in trust in online transactions and risky decision-making, we propose a research model that incorporates both trust and risk frameworks to explain how individuals cultivate click-through intention. We offer theoretical and practical contributions.