Purpose – The purpose of this paper is to describe a collaborative project on issuing a library card for common access among all eight higher education libraries in Hong Kong. Design/methodology/approach – The project was undertaken by two committees and a task force of cross-institutional membership. The new common library card adopts the “patron-record-on-demand model,” reducing the risks involved in patron data transfer across institutions. Historical narrative combined with usage analysis from the launch date of the project was outlined. Findings – The new common library cards were well received. About 63 percent of old cards were replaced by new ones. New applications jumped 43 percent while physical access to host libraries increased by 8 percent during the reporting period. Originality/value – This paper describes in detail the processes of developing a common barcode, an automated card registration system and the issuing of the common library cards. Libraries pursuing an efficient way of sharing library resources will be inspired by the level of collaboration involved in this project.

Purpose – The purpose of this paper is to explore and describe the decision-making practices of public library managers in the context of interpersonal influence and evidence-based information sources, and to investigate the relationship between models of evidence-based practice and interpersonal influence in the decision-making process of public library managers. Design/methodology/approach – Data were collected through short audio blog posts participants made about their everyday decisions and coded considering the facets of three existing evidence-based library and information practice (EBLIP) models as well as the facets of interpersonal influence. Findings – The findings show that public library CEOs decision-making behaviours reflect the use of a variety of practices from analytical to intuitive as is expected of managers in any sector; however, a stronger reliance on gathering objective information may be present than in other sectors. Seeking multiple sources of information and a tendency towards rationalism may indicate a more sophisticated approach to decision making, but be less indicative of the practices employed more broadly. A possible outcome of these tendencies may result in discordance with external partners and collaborators. Practical implications – The findings from this study may inform the work of associations, library and information science (LIS) educators, and library managers in developing strategic directions and instructional strategies within their organisations. It is also the first study to jointly examine models of interpersonal influence and evidence-based decision-making practices in any field. Originality/value – While the study of the decision-making practices of various groups is growing, little previous research has been conducted with public library managers, and none has been undertaken in Canada.

Purpose– The purpose of this paper is to introduce the concept of social capital to the literature on academic libraries as it pertains to leadership and management as well as to demonstrate the limitations that the current discursive use of the phrase “buy in” represents.Design/methodology/approach– This paper brings critical insights from outside fields of intellectual inquiry, including business, knowledge management, computer and information systems, and sociology. The paper is organized around a series of questions posed at the end of the introduction and serves to introduce its audience to the key findings made in these fields as well as to apply relevant observations about social capital to the unique context of leadership and management in academic libraries.Findings– The paper elucidates a number of limitations to the current practice of using the phrase “buy in” as a way of exploring the concept of social capital. The most significant risk that the phrase’s use incurs is a lack of context and clarity around critical concepts of leadership, including trust, trustworthiness, and shared vision and meaning.Originality/value– This paper argues that a broader contextualization of “buy in” in the scholarship on social capital can lead to a richer dialog that allows academic library administrators to understand the concurrent and competing factors that accompany an exchange where “buy in” is given or withheld.

Purpose – This paper summarizes a time-diary study of a Canadian public library that estimated the hours spent by patrons using library facilities and circulated collections during a month. The purpose of this paper is to convert conventional library statistics into a metric more understandable to external stakeholder groups: time. Design/methodology/approach – Paper-based time-diaries collected data on the patron use of circulated library materials throughout the loans cycle and exit surveys measured the duration of branch visits. This data along with gate and circulation statistics were used to estimate hours of patron residency in library branches and the time spent consuming borrowed materials. Findings – Patrons used the services, facilities and collections of Prince George Public Library’s Bob Harkins branch for an estimated 182,000 hours during August 2013. Over 90 per cent of use occurred offsite through the consumption of circulated materials by diarists and secondary use of borrowed items by their families and friends. Practical implications – Conventional statistics understate the utilization of public library resources as most of their use occurs outside the library branches, a different usage pattern than for other municipal services. This study suggests that all library use is potentially measurable using a single metric, hours of patron use. The value of a time metric, once methodologically sound, is its usefulness as a measure of library performance and its convertibility in dollars of direct value using contingent valuation methodology. Originality/value – Time-diary methodology collected patron time-use data on public library circulated materials. The paper demonstrates the potential of patron time-use as a metric of library performance. Hours of patron use appear convertible into dollars of benefit using contingent valuation research.

Purpose– The purpose of this study is to look at organizational stories shared among academic librarians who work at the reference desk, and create a typology of the stories based on the knowledge transferred in these. Previous research suggests that stories are the main way in which organizations communicate common values, organizational rules and promote organizational learning. The main question researched here will be: what kind of knowledge is transferred through the stories shared among librarians? This is an important consideration since the meaning carried through the story can shape the employee’s perception of the organization.Design/methodology/approach– This research employed long interviews using a semi-structured questionnaire based on the works of Yiannis Gabriel (2000) as a guide. A total of 20 reference librarians working at four different academic institutions in the southern USA participated in this study.Findings– The analysis of the data reveals a typology of organizational stories shared. The main topics covered by the stories all deal with cultural knowledge exchanges, while also serve as coping mechanisms and present important organizational culture aspects. The stories shared also reflect negative aspects related to the lack of proper communication within the organizations, with the presence of rumors among the narratives shared.Originality/value– These findings can serve as a first step for the development of healthier organizational cultures in libraries and may have implications for training and development, change management, motivation and collective memory.