This paper presents a case study on how Six Sigma methodology can be used to improve student academic performance in three main subjects (Math, Arabic, and English) in a private secondary school located in the Middle East. The Six Sigma methodology of Define, Measure, Analyze, Improve and Control (DMAIC) was used to improve student performance along with several improvement tools such as Fishbone diagram, Pareto charts, and Critical-To-Quality (CTQ) tree. Introducing quality improvement concepts and tools resulted in a series of improvements leading to an increase in student academic achievement quantified by Sigma Quality Level (SQL). The SQL improved in Math from (2.01) to (2.37) and in Arabic from (1.86) to (2.38). On the other hand, English grades did not increase from baseline. The results of this study provide a clear, step-by-step approach to systematically approaching and solving educational problems using the DMAIC model. Practically speaking, the results of this study provides clear evidence that the DMAIC can be used in the educational sector by school administrators and teachers to improve student grades.

Solid waste generation in Malaysia is one of the challenging environmental issues which are often neglected by local households. The main purpose of this research is to ascertain the mediating effect of environmental concerns (i.e., egoistic, altruistic, and biospheric concerns) be-tween households’ descriptive norm and injunctive norm to practice the segregation-at-source of solid waste. A total of 400 residents living in townships in nine districts in the state of Selangor were selected via a multistage sampling method. A self-administrated bilingual questionnaire was used to collect the research data. As for the mediation test, the present research found that egoistic concern and altruistic concern mediated the significant relationship between injunctive norm and intention to practice the segregation-at-source of solid waste among the households in Selangor. The present research concludes with research implications and provides several avenues for future research in order to create a comprehensive under-standing of the segregation-at-source of solid waste policy among Malaysian citizens.

Entrepreneurship is vital for enhancing an organization position among its rivals and may establish new opportunities. The positive effects of entrepreneurship are realized, however, if the business environment is receptive to innovation; especially the internal environment within its leadership, it can act as a motivator for it. This study aimed to identify the impact of entrepreneurship on organizational excellence through the mediating role of visionary leadership, where the study population was the managers at different levels in the Jordan commercial bank. A random sample was used to collect data from (54) branch distributed between Jordan and West Bank, where the sample consisted of (183) distributed questionnaires, while the valid questionnaires for statistical analysis were (154), which is reflected a responding rate of (84.15%) of distributed questionnaires. Structural Equation Modeling (SEM) was applied as a statistical method to attain the study objectives and testing its hypotheses. The study results indicated that entrepreneurship with its dimensions (innovativeness, pro-activeness, risk-taking, and aggressive competition) had a significant impact on both visionary leadership and organizational excellence, also visionary leadership had a significant impact on organizational excellence, while the mediating test referred that the visionary leadership played a partial mediating role between entrepreneurship and organizational excellence. Consequently, the study concluded that external and internal environments could act as a motivator for entrepreneurship and consequently for achieving organizational excellence through having visionary leadership and flexible structures and policies.

Y Generation upholds flexibility in work, therefore work-life balance becomes particular factor that affect attitude of Y generation employees in the organization. Job engagement is a psychological factor that makes employees emotionally attached to their work in order to produce performance and high commitment. A good quality of work-life balance reduces the sum of turnover intention; therefore, organization should avoid problems involving turnover intention. The objective of this study was to examine and analyze the influence of work-life balance toward job engagement and turnover intention of Y generation employees in the city of Bandung, West Java-Indonesia. Respondents used in this study were 190 employees from various fields of work. The data analysis of this study used simple linear regression, with validity and reliability test for data quality test. The results of this study show there is no effect of worklife balance on job engagement; however, it was found there is an effect of work-life balance toward turnover intention. One of managerial implications from the research results that have been proposed is that the company should provide work time and paid leave for employees in accordance with applicable government regulations and should not impose overtime on employees, however the company should consider adding to the number of new employees, therefore work can be completed on target without placing more strain on existing employees.

The field of strategic innovation (SI) has been garnering increasing research interest, with studies adopting and employing varying definitions and creating different methods for its measurement. Despite the innumerable studies, few have addressed manufacturing and small and medium-sized enterprises (SMEs), particularly those focused on Middle East countries, in light of the relationship between structural capital (SC) and SI. Hence, the present work is primarily aimed at examining the role of SC in SI and the performance of manufacturing SMEs. It employed the survey method to gather data from the study sample of 284 Yemeni manufacturing SMEs and the hypotheses were tested using Partial Least Squares-Structural Equation Modelling (PLS-SEM). On the basis of the results, there is a significant influence of SI on performance; SC also has a moderating role of on this relationship. The present study is expected to contribute to the creation of a measurement system for SI in SMEs, stressing each component of SI in enhancing the performance of such enterprises.

Employee engagement is a concept that is capable of predicting various employee outcomes. It could directly influence the success of any organization and its overall financial performance. The present study was undertaken to determine the relationship between Psychological and Social capitals and employee engagement. Data for the study was collected randomly from 395 respondents. Structural equation modeling was used to analyze the collected data. The data was found to be powerfully fitting, with all the indices having values above the thump's identified rules. The results indicated positive relationships between the constructs. The results of the study have multiple theoretical and practical implications.

This paper identifies the degree of strategic agility and its relationship with the competitive advantage in the private hospitals in Jordan. To achieve this goal, a special questionnaire was developed for a sample of managers in hospitals. The study distributed 208 questionnaires to 27 hospitals, and managed to collect 95% of them, properly. The target group was mainly hospital directors, deputy directors, district directors and department heads. The researcher presented a set of recommendations that could be considered necessary to achieve a level of competitive advantage in all fields of hospital work. In the light of the problem of research and its questions and the review of relevant studies, the current research sought to test the validity of the hypotheses of the study. The results of the statistical analysis revealed that there is a statistically significant relationship between the extent of the Agility exercise and the competitive advantage of private hospitals in Jordan (α=0.05). The results also showed that there was a statistically significant relationship between the strategic sensitivity and competitive advantage of the private hospitals in Jordan (α = 0.05). However, the results of the hypothesis did not differ from the second sub-hypothesis, where there was a statistically significant relationship between the substantial and competitive advantages of private hospitals in Jordan (α = 0.05). Finally, the statistical analysis found that there is a statistically significant relationship between technology and competitive advantage in private hospitals in Jordan (α = 0.05).

This study aims to investigate the effect of governance in strengthening the organizational immunity in the Greater Madaba municipality. The study includes two variables, an independent variable, governance and four dimensions including organizational justice, accountability, sustainability, and transparency, and the dependent variable is organizational immunity. The researcher designed a questionnaire consisting of (30) items that included the independent variables, organizational justice, accountability, sustainability, and transparency, and the dependent variable, organizational immunity, and it was distributed to employees of the Greater Madaba municipality, where the researcher used the random sample method, as the size of the study population reached (210) employees. The study used a sample size of 136. The study found a set of results, including the level of both organizational immunity and governance in Greater Madaba municipality, was high, according to the viewpoint of the sample members, and the existence of a statistically significant impact at the level of significance (α ≤ 5%) of governance with its combined dimensions, organizational justice, accountability, sustainability, and transparency, on the organizational immunity in the Greater Madaba municipality. Likewise, the absence of a statistically significant impact at the level of significance (α ≤ 5%) for sustainability was one of the governance dimensions in organizational immunity in Greater Madaba, and there was no effect of transparency on regulatory immunity. The study recommends that the Municipality of Madaba focus on providing programs to develop employees and involve them in training courses in institutes, specialized centers, and universities and pay attention to sustainability and transparency.

This research intends to explore the relationship between subjective and objective environmental knowledge and green products purchase intention and if green products purchase intention leads to green products actual purchase behavior in the context of UAE consumers. It also intends to explore the moderating effect of Price consciousness on the relationship between green products purchase intention and green products actual purchase behavior. A self-administered questionnaire used to collect the data about the study variables, 186 respondents from UAE participated in this research and data analyzed using Statistical Package for Social Sciences (SPSS) version 22. The findings of this research indicate that Subjective and Objective Environmental Knowledge were determinants of Green Products Purchase Intention, and that Purchase Intention was positively and significantly associated with actual Purchase Behavior. No significant relationship found of price consciousness as a moderator.

Highly competitive and continuous business changes in telecommunication industry make organizational citizenship behavior (OCB) strategically important. This research aims to test the impact of transformational leadership of the direct supervisor on working motivation of the employees. Does supervisor's leadership capability impact on employees' work motivation more intrinsically or extrinsically? The study was conducted in an Indonesian telecommunication company which provides television cable and high-speed internet services for the high-rise building in Java and Sumatra. It involved 199 employees as the respondents. The collected data was analyzed with structural equation modelling approach. The statistical test has proved that transformational leadership has a positive impact on work motivation and organizational citizenship behavior. The motivation – both extrinsic motivation and intrinsic motivation, impacts on organizational citizenship behavior significantly. Although transformational does impact on organizational citizenship behavior both directly and indirectly, but the working motivation does not play a mediating role in the relationship between transformation leadership and organizational citizenship behavior.