In order to identify areas that need further research, this study will analyze how machine learning (ML) and artificial intelligence (AI) technologies are applied in various customer services. This is done by using a systematic review of literature procedure to examine publications on the application of AI and ML in customer service that have been posted on various academic websites. Numerous AI and ML approaches may be applied by businesses to improve customer support and assistance. The use of self-service technologies, integrated product-service offers, service excellence, and word-of-mouth marketing are some of these techniques. The study’s conclusion addresses the customer service knowledge gaps that it identified when reviewing the literature. The information provided by the current study on how Artificial Intelligence (AI) and Machine Learning (ML) technologies may be applied or properly used to improve customer service or may be fruitful to businesses. The findings of the study will provide theoretical and practical implication of AI and ML in customer support system to develop more effective and efficient strategies to the users and policy makers. Ultimately the findings of the study will help increase the degree of satisfaction of customer. Longitudinal studies should assess AI and ML’s long-term impact on customer support systems, balancing human-AI collaboration, developing transparent models, considering cross-cultural factors, and adopting a human-centric design approach.

This research paper highlights the emerging developments in the logistics of supply chain management. In this study, the emerging logistics trends were highlighted. Authors have identified 15 logistics trends in the coming years. Elastic logistics was focused mainly considering current pandemic situations. Secondary data and published research articles were reviewed and used. Elastic logistics is all about by building the flexibility to expand and shrink according to the demands of the market in the supply chain during a given time frame. Further, in this study, the purchasing and supply chain management emerging strategies, thrust areas and , logistics & supply chain management linkages, emerging logistics trends, role of elasticity in warehouse operations, and benefits of elastic logistics in businesses. Adoption of elastic logistics philosophies is also discussion. In this context, elastic logistics concept adopted by a company in India also discussed. The case study is about Elastic Run Startup Company’s success story. This paper is an outcome of qualitative study. It is concluded that further empirical research should be conducted. Keywords: Elastic logistics, logistics trends, supply chain management, warehousing,

The Halal industry is getting popular in Bangladesh nowadays. Being the second-largest Muslim-majority country, Bangladesh has immense potential to flourish in Halal industries. The Information and Communications Technologies (ICT) industry is thus a large part of the Halal industry’s reach. ICT must support the Halal movement as the main player in every organization. ICT firms must be well-versed in Halal and associated topics in order to do this. In this study, the knowledge and awareness of Halal among Bangladeshi ICT firms were investigated and evaluated. The study used a qualitative methodology and a survey approach. Members of the Bangladesh Organization of Software and Information Services (BASIS), the nation’s trade organization for the software and IT-enabled services sector, comprise the examined companies. A standardized questionnaire was created for data-gathering purposes, and the firms that were surveyed provided information. The study identified 18 factors as the areas of Halal knowledge, 14 factors as sources of Halal knowledge, and 6 factors as the methods of acquiring Halal knowledge. The collected data was compiled in MS Excel and a simple descriptive statistical analysis was performed. Data was presented in pie charts and bar diagrams. The study found that the ICT firms in Bangladesh have little knowledge of Halal and related matters, hence their Halal awareness is not satisfactory. The firms that have experience working with the Halal industry only worked with the financial dimension. It is also found that there is a shortage of experts and content on Halal and related issues. Very few firms have worked with these Halal issues and this is the first study conducted on the ICT industry regarding Halal awareness in Bangladesh.

E-cigarettes have emerged as a new issue in recent times around the world. Bangladesh is also experiencing challenges, especially from the youth. This study aims to explore the association between the extent of exposure to Advertisement, Promotion, and Sponsorship (APS) of e-cigarettes and the pattern of e-cigarette consumption among youth. It also examines the difference between e-cigarette users and non-users depending on exposure to APS. To conduct this cross-sectional quantitative study, following a convenience sampling technique, 201 respondents were selected to collect data through a closed-ended survey. Descriptive and inferential analysis using SPSS software has been used to meet the objectives of this study. This study found that consumers of e-cigarette products saw significantly more APS than those who did not consume them. E-cigarette industries claim their products as tobacco cessation tools in the media, but in reality, these products are attracting customers to new forms of tobacco dependency. The influence of peers and digital marketing strategies of tobacco industries provoke young adults to start e-cigarettes in Bangladesh. For this reason, the government should implement comprehensive measures, including the prohibition of e-cigarette APS and the regulation of their market, in order to prevent their contribution to the growing tobacco burden and the onset of a new tobacco epidemic in the coming years.