This chapter contains sections titled: Example Applications Taxonomy of Location Problems Covering Problems Median Problems—Minimizing the Demand-Weighted Average Distance Multi-Objective Models Districting Problems Franchise Location Problems Summary and Software Problems

Purpose: In this paper we develop a resource allocation model for a service system. The uncertainty of the relationship between inputs and outputs of a process of co-creation of value by a service provider and a service recipient is modeled with a stochastic form of the technology function of each service process of the system. The model development is directed at providing useful policy prescription for service providers and a foundation for research into the nature of resource allocation policies in service industries. Design/methodology/approach: The model development makes use of concepts of probability theory, optimization theory and extant DEA models. Findings: A practical optimization for allocating resources to service processes as well as insights into the complexity of service resource management are obtained. Research limitations/implications: The model presented in this paper is based on constant returns to scale of the service process. Nonlinear technology functions will be the subject of future research. Originality/value: To date, service science lacks models for resource management that approach the usefulness of resource-management models for manufacturing enterprises even though the service economy in the industrialized world is larger than the manufacturing economy. This paper initiates a stream of model-building research. [Service Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by Services Science Global (SSG) from 2009 to 2011 as issues under ISBN 978-1-4276-2090-3.]

As part of an ongoing study of the similarities and differences between the Goods and Services Sectors of the economy, a technique labelled “Data Surface Mining” (DSM) was used to analyze three independently generated and previously published data sets that focused on three different aspects of human resources. The three aspects are: in which economic sector to launch a career (young people), the relative presence of powerful women in the two sectors (women) and the relative presence of seniors in top positions in the two sectors (aging). Such matters are of major managerial significance in light of the fact that the Services Sector represents 80% (GDP and/or employment) of the United States economy and is of increasing importance in the global economy. [Service Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by Services Science Global (SSG) from 2009 to 2011 as issues under ISBN 978-1-4276-2090-3.]

We have conducted survey research to measure the perception of the Genevese population regarding the problem of information overload. The sample size is 581. Main findings indicate that information overload is a real concern in Geneva and seems to affect the efficiency of companies. Themes like sources and mediums of communications, utility of information, information pollution are investigated. In the first part of the analysis, we propose descriptive statistics. In the second part we explore a few hypotheses that are tested. [Service Science, ISSN 2164-3962 (print), ISSN 2164-3970 (online), was published by Services Science Global (SSG) from 2009 to 2011 as issues under ISBN 978-1-4276-2090-3.]

Abstract The following sections are included:General Principles of DCS Enterprise Information Systems PlanningElements-Oriented Methodology for DCS Design: Embedding Cocreation Enterprise Information Systems into Societal Cyber-InfrastructureEmbedding into the Societal Cyber-Infrastructure