- Research Article
- 10.1080/13215906.2026.2658447
Belongingness, uniqueness, and balance: how inclusion shapes SME work–life outcomes
- Jan 02, 2026
- Small Enterprise Research
- Wayne Macpherson + 4 more +4
ABSTRACT Small and medium-sized enterprises (SMEs) face unique challenges in supporting employee work–life balance (WLB) due to limited formal Human Resource (HR) structures. This study uses conservation of resources theory (COR) to examine how work group inclusion (WGI), as operationalized through belongingness and uniqueness, shapes WLB outcomes, including work-to-life and life-to-work enrichment and conflict. Drawing on COR theory, 925 SME employees from New Zealand and the United Kingdom completed surveys, with structural equation modelling applied to test hypothesized relationships. Results indicate that belongingness enhances work-to-life enrichment and reduces work-to-life conflict, while uniqueness promotes life-to-work enrichment and mitigates life-to-work conflict. These findings highlight that everyday inclusion practices act as resources for managing work–life boundaries. The study underscores implications for hybrid and remote work arrangements, leadership in team building, and cross-cultural application. Simply, supporting belongingness and uniqueness differentially provides SMEs with a low-cost strategy to enhance employee well-being and sustain performance.
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