- Conference Article
- 10.1145/3705328.3759339
Flights Pricelock Fee Recommendation on Online Travel Agent Platform
- Sep 06, 2025
- Akash Khetan + 3 more +3
In this study, we present a neural network (NN) based recommender system with novel custom loss function developed to recommend fee for its pricelock product.It is a popular add-on product that allows users to lock a flight price and book it later at the same locked price, even if the price increases while flight booking.The core challenge in enabling this product lies in predicting the magnitude of future price changes over time horizons.We formulate this problem as a multi-task learning (MTL) setup, where price change magnitudes are modeled as ordinal categories across several time intervals modeled as heads.Crucially, we address the ordinal nature of price change buckets by introducing a novel loss function called Learnable Soft Ordinal Regression (L-SORD).Our demo showcases how this system improves both predictive accuracy and revenue performance, enabling more effective price recommendations in a high stakes, real world environment.This work highlights the potential of combining MTL architectures with custom loss functions in production grade pricing recommender systems.
Read more