- Research Article
- 10.1590/2317-6369/01224en2026v51e3
Percepção dos trabalhadores da saúde em relação à empatia no ambiente de trabalho
- Jan 01, 2026
- Revista Brasileira de Saúde Ocupacional
- Nicoly Luíza Sieben + 1 more +1
Abstract Introduction This is a qualitative and exploratory study conducted at a Family Health Strategy center. Objectives The aim of this research was to present the perception of empathy among health professionals at this center and to understand their experiences, seeking to provide a space for listening and welcoming within healthcare. Methods Data collection involved the application of a sociodemographic questionnaire and the conduction of semi-structured interviews. Data analysis was carried out using the Content Analysis technique. Ten professionals from different fields were interviewed, including community health agents, administrative assistants, nurses, nursing technicians, psychologists, physicians, pharmacists, biomedical professionals, physiotherapists, nutritionists, and dentists. Results The results were organized into three categories: I) Empathy, care, and bonding in professional and healthcare relationships; II) Empathy in the context of disasters and emergencies; III) Empathy and mental health in professional practice: cultivating humanized bonds in healthcare. Conclusion The findings highlight the importance of understanding and supporting the emotional and social needs of healthcare professionals in order to promote a healthier and more resilient work environment.
Read more