제주 해변 공간 어메니티 인식에 따른 군집 별 관광 활동 연구

The purpose of this study was to take the gauge of the importance-performance of the clothing store attribute in the department store. The survey was administered to customers of department stores in Deajeon city and frequency analysis, factor analysis, reliability analysis, and importance-performance analysis were used to analyze the data of 37 clothing store attributes. The findings of this study were as bellows: 1. 8 factors were distracted from 37 clothing store attributes by factor analysis (Factor 1: goods, Factor 2; store's facility and environment, Factor 3; salesman and service, Factor 4; brand, Factor 5; price, Factor 6; store's atmosphere, Factor 7; convenience of the transportation and access, Factor 8; promotion and advertisement) 2. as results of importance-performance analysis, 10 attributes were shown in area I (high importance and high performance) which needed a strategy of Keep Up the Good Work, 6 attributes in area II (low importance but high performance) fitted a strategy of Possible Overkill, 12 attributes in area III (high importance but low performance) corresponded to a strategy of Concentrate Here, and finally a strategy of Low Priority was needed to 9 attributes in area IV (low importance and low performance).

Gasoline industry is the main pillar of Pakistan’s economy and is of immense importance. This industry is confronted by diverse risks which significantly affect its performance resulting in decreased economic contribution. On the other side, published literature merely analyzes this industry and suggests directions to improve it. Thus, this study is a kickoff step in this regard, and its purpose is to study the relationship between risk factors, importance, and performance of gasoline industry, which is based on questionnaire data collected from three districts, viz., Gujranwala, Gujrat and Sialkot of Punjab, Pakistan. In total, 159 completed questionnaires were collected having consistency ratio (CR) less than 0.1. Acquired stats were investigated using the latest techniques of multi-criteria decision making routines, viz., fuzzy analytic hierarchy process (Fuzzy AHP) and importance performance analysis (IPA) software Expert Choice 2000. Among the five main risk types faced by gasoline industry, transportation / tanker unloading (importance, 0.467: rank, 1) was the most, whereas, the least significant factor was miscellaneous category (importance, 0.049: rank, 5). Moreover, the most significant factor which showed high importance with high performance was driving carelessness / accidents (importance, 0.278; performance, 3.32), high importance with low performance was uncontrolled vapor released (importance, 0.087; performance, 2.53), low importance with low performance was fire / explosion (importance, 0.021; performance, 2.66) and low importance with high performance was overfill / crossover (importance, 0.027; performance, 4.11). Thus, this work identifies, prioritizes and highlights the areas where improvement is needed to encounter risk and increase quality function development of gas stations.

Penang has been the popular cultural heritage tourism attractions in Malaysia. Penang has great potential to develop and offers its cultural and heritage products and experiences to local and foreign visitors. Georgetown is one of the most visited sites in Penang. Georgetown is awarded the UNESCO listing for its unique architecture and cultural townscape. The variety of cultures on display within the heritage area, such as Muslim, Chinese, Indian and European, is unique to Georgetown. The city is also known as Malaysia's food capital, home to multicultural distinct cuisines, cheap and delicious open-air hawker centers. Apart from that, Georgetown also offers unique and affordable budget hotels to enrich backpacker’s experiences. The main objective of this study is to evaluate the facilities and services provided by budget hotels in Georgetown. The evaluation was based on backpackers’ opinions on the importance and performance rating of the listed attributes. This study adopted the simple random sample method of data collection. About 30 questionnaires were distributed to the backpackers during weekdays and weekends. The socio-demographic data were evaluated using Frequency Analysis. The data showed the different socio-demographic, socio-economic, and trip characteristics of the backpackers. The demographic and trip characteristics data provided the information of visitor’s motivation and activity during their visit to Penang. The Importance-Performance Analysis (IP Analysis) was used to evaluate the overall budget hotels’ facility and service attributes, and the final result has been translated into Importance-Performance action grid. The action grid showed all the 23 attributes of general and specific facilities, and services provided were plotted on the High Importance and Performance quadrant. Attributes plotted on the action grid showed that all of the attributes were evaluated high on importance and performance suggested that the cultural village management should maintain the status of performance in all attributes area. The Ratio Analysis indicated the ranking of priority which needed special attention from the management of the budget hotels. From the analysis, availability of mini bar, hotel safe box availability, and hotel F&B are value for money were ranked at the highest priority and needed special intention from the management of the budget hotels. Overall, the result of the study was, all of the attributes were evaluated as High Importance and High Performance. The management of the budget hotels in Georgetown has to keep up the good work and maintain the attributes. Hopefully, the findings of this study will be useful for the management of budget hotels to manage and maintain the facilities and services provided to enhance the quality of backpackers’ experiences.

This study was targeted on the Korean, Chinese, and Japanese parents of preschoolers to investigate the importance and satisfaction of foodservice quality and the importance and performance of foodservice management of the preschool foodservice establishments. The present study conducted a survey on 390 randomly chosen parents of preschoolers (130 Korean, 130 Chinese, and 130 Japanese). Respondents` importance-satisfaction of foodservice quality characteristics and their importance-performance of foodservice management were measured. In order to test for differences between the groups, paired t-test, one way ANOVA, and IPA (Importance-Performance Analysis) were performed. The results were as follows. The importance of foodservice quality was significantly higher than the satisfaction on all items, according to the parents of Korea, China, and Japan. The importance of foodservice quality was higher in Korean parents than in Chinese and Japanese parents. According to ISA results with foodservice quality characteristics, the characteristics with relatively low satisfaction but high importance (II quadrant) was `Diversity of menu` in both Korean and Chinese parents, and `Sanitation of tables and chairs` in both Korean and Japanese parents. The importance of foodservice management was significantly higher than performance on all items in Korean, Chinese and Japanese parents. The performance of foodservice management was higher in Chinese than in Japanese and Korean parents. According to IPA results with foodservice management, the management with relatively low performance but high importance (II quadrant) was `Preparation` in Korean parents, and `Facility and equipment` in Japanese parents. Therefore, the items with relatively low satisfaction (performance) and high importance should be well-managed.

A social-media-based improvement index for urban renewal

Objectives This study aimed to assess students' core nursing skills in pain management and transfusion therapy regarding their knowledge, attitude, performance, and communication skills, and to identify the perceived importance and performance of core nursing skills. Methods Participants were 71 fourth-year students enrolled in the Adult Nursing Practicum (Operating Room, Post-Anesthesia Care Unit) at C University in the first semester of 2024. Core nursing skills focused on pain management and transfusion therapy, guided by protocols based on accreditation standards and latest clinical guidelines. The 45-hour practicum included 6 hours for pain management and transfusion therapy practice and evaluation. Students reported the clinically important patient’s problems using the SBAR method and completed an online survey on the importance and performance of core nursing skills. Evaluations were conducted on a 10-point scale for knowledge, attitude, performance, and communication skills. Data were analyzed using descriptive statistics, ANOVA with Scheffé’s test, Spearman's correlation, and Importance-Performance Analysis (IPA). Results The average score of the core nursing skills was 9.66±0.38, reaching the expected proficiency level. Higher knowledge was correlated with better performance (r=.285, p=.016) and more positive attitude (r=.443, p<.001). Performance was positively correlated with the perceived importance and performance of transfusion therapy (r=.290, p=.018; r=.356, p=.003). IPA placed pain management and transfusion therapy on the Quadrant B (higher importance and higher performance). Conclusions The evaluation on the core nursing skills regarding knowledge, attitude, and performance may be guide the improvement of the clinical practice education for nursing students. Additionally, the evaluation system of this study could be used as a evidence-based education guideline of the practicum education.

<p>The objective was to understand the attributes considered by consumer when deciding to purchase the beef cattle in Kupang, East Nusa Tenggara. As much as 150 respondents were determined using the Accidental Sampling method. There were 100 respondents of final consumer and 50 respondents of business consumer (30 restaurants respondent and 20 hotels respondent). Consumer satisfaction data was analyzed by IPA (Importance Performance Analysis). The Result of Analysis indicates that four indicators, such as product, price, place/distribution, and promotion, were remaining in the quadrant 2 (high performance and importance). The indicator of product had the highest performance and importance compared to price, place/distribution and promotion. the attributes considered by the beef consumer at Kupang City were: a) attributes of product such as lipid content, aroma, texture, package, cutting tidiness, weight size and meat part; b) attributes of price such as price rate, payment method and price discount; c) attributes of place/distribution such as distance, order timing, supply continuity, sale location and storage method; and d) attributes of promotion such as good relationship and direct marketing.<br />Key words: beef cattle attributes, beef cattle consumers, importance performance analysis</p>

Purpose –This study conducted a comparative analysis between hotels located in Brazil and England on human resource practices and employee motivation, using the cultural dimensions developed by Hofstede (1980) and the conservation of resources theory. Design/Methodology/Approach – Questionnaires were completed by 154 hotels, 96 and 58 dyads of human resources managers and frontline employees from Brazil and England, respectively, corresponding to a total of 308 respondents. Importance-performance analysis was used to examine the data collected through independent t-tests. Findings – The results showed that Brazilian managers considered training as the most important human resources practice, while information sharing had the best performance in their hotels. English managers ranked employment security with the highest importance and performance ratings. Brazilian frontline employees ranked intrinsic motivation with the highest importance and performance ratings, while English frontline employees ranked extrinsic motivation with the highest importance and performance ratings. Originality of the research – This research extended previous studies using the conservation of resources theory and also developed competitive strategies targeted to specific cultures. Another contribution was the comparative study between hotel employees (managers and frontline) from two countries (Brazil and England), applying the importance-performance analysis.

Private Universities (PTS) play an important role in the provision of competitive higher education services, but face challenges in ensuring that the performance of human resources (HR) remains optimal to meet the demands of service quality, accreditation, and stakeholder expectations. The main problem that arises is the gap between the performance attributes that employees consider important and the actual perceived performance, which has an impact on motivation, work effectiveness, and institutional competitiveness. This study aims to diagnose employee performance attributes at PTS by focusing on identifying priority attributes, measuring the gap between the level of importance and performance, and formulating performance improvement strategies that can be implemented practically by management. The method used is Importance–Performance Analysis (IPA) with 20 attributes that are evaluated through two dimensions: importance and performance. The results showed that the attribute of reward for work performance (MT4) was in Quadrant I, indicating high importance but low performance so that it required immediate intervention. Meanwhile, the attributes of leadership, discipline, and communication are in Quadrant II as organizational strengths that need to be maintained. These findings indicate the need to strengthen the reward system, leadership appreciation practices, and motivation strategies based on recognition and development. In conclusion, IPA is able to provide an evidence-based overview of priorities that help private universities effectively allocate resources to improve human resource performance and strengthen institutional competitive advantage.

Sandy beaches are a key ecosystem and provide several goods and services, having a central role in preserving biodiversity and the population’s quality of life. Human interference, through tourism and other activities, generates a huge impact on all dimensions of sustainability. This chapter is specifically related to main vulnerabilities of coastal and beach systems and their impacts in beach touristic and recreational activities. Climate change, and the resulting rise of sea level, increases the vulnerability of beaches, many of which are severely constrained by erosion. Coastal and beach tourism keeps expanding globally, mainly due to the attraction for ecosystemic services like the beauty of the scenery, as well as to natural resources supporting a more active tourism. Tourism poses the dilemma of dealing with growth on one side and the preservation of the ecosystem on the other. In order to balance the use of resources and their preservation, as well as beaches’ environmental quality it is extremely important to invest in tools for more sustainable tourism including spatial planning and certification. These inter-related tools can be used to influence and improve the development of sustainable tourism practices, minimizing negative impacts and providing better and more balanced recreational and touristic activities.

This study aims to find out the basic vocational skills developed as part of the NCS (National Competency Standards) construction project, which is the core of the current specialized high school curriculum. To this end, the Importance-Performance Analysis (IPA) method, which was first developed in the field of corporate marketing and is used in research across social sciences, was used. The results of the Importance-Performance Analysis (IPA) matrix for each area of basic vocational ability of students at specialized high schools in fisheries and maritime are as follows. Due to its high importance and low implementation,

This study aims to provide implications for universities facing the challenges of a declining school-age population and an increasing dropout rate among enrolled students in establishing student recruitment and mid-to-long-term survival strategies. To this end, this research sought to identify the factors influencing the school satisfaction of humanities and social sciences undergraduate students and to derive key tasks for improving their satisfaction. A questionnaire survey was conducted with 256 humanities and social sciences students enrolled at Dongguk University in Seoul, and Importance-Performance Analysis (IPA) was applied to evaluate each factor based on its importance and performance. The analysis revealed that major satisfaction, career programs, faculty competency, and convenience facilities were all in the quadrant of high importance and high performance, suggesting that continuous investment is needed to maintain their current levels. On the other hand, the curriculum of major courses and administrative services were identified as key factors requiring urgent improvement to enhance school satisfaction, as their performance was low relative to their high importance. Educational facility satisfaction, scholarship system satisfaction, and general education courses were found to be in the low importance and low performance quadrant. Conversely, student counseling was in the quadrant of low importance and high performance, indicating that additional resource investment may not be necessary. Based on these findings, it is recommended that universities with a focus on humanities and social sciences concentrate their efforts on improving the curriculum of major courses and administrative services to increase student school satisfaction. The significance of this study lies in its presentation of practical strategies that educational institutions can immediately implement by focusing on factors that universities can improve through their own resource investment.

Islamic boarding schools, in general, tend to have a low level of independence, even though they have resources that can be utilized to increase their independence. The Bank Indonesia Social Program (PSBI) is strategically provided to Islamic boarding schools for economic development with chili commodities. Bank Indonesia collaborated with the Islamic Boarding School Business Economic Association (Hebitren) in its distribution, appointing the Al-Ittifaq Islamic Boarding School as an off-taker and buyer. This research aims to analyze the performance of PSBI for beneficiaries. This research was conducted in Bandung Regency and Garut Regency according to the location of the Al-Ittifaq Islamic Boarding School network, which received funding grants for chili development. The research technique used a census of 6 Islamic boarding schools. Data analysis used Importance Performance Analysis (IPA), which aims to analyze the performance of a program. The science results obtained criteria in quadrant one, which means these criteria have high expectations but low performance, so performance needs to be increased to balance high expectations. Then, we get the criteria in quadrant 2, which means that the criteria tend to have high expectations and performance. Hence, they must be maintained to maintain the quality of program implementation.

The importance–performance analysis (IPA) is a widely used technique to guide strategic planning for the improvement of customer satisfaction. Compared with surveys, numerous online reviews can be easily collected at a lower cost. Online reviews provide a promising source for the IPA. This paper proposes an approach for conducting the IPA from online reviews for product design. Product attributes from online reviews are first identified by latent Dirichlet allocation. The performance of the identified attributes is subsequently estimated by the aspect-based sentiment analysis of IBM Watson. Finally, the importance of the identified attributes is estimated by evaluating the effect of sentiments of each product attribute on the overall rating using an explainable deep neural network. A Shapley additive explanation-based method is proposed to estimate the importance values of product attributes with a low variance by combining the effect of the input features from multiple optimal neural networks with a high performance. A case study of smartphones is presented to demonstrate the proposed approach. The performance and importance estimates of the proposed approach are compared with those of previous sentiment analysis and neural network-based method, and the results exhibit that the former can perform IPA more reliably. The proposed approach uses minimal manual operation and can support companies to take decisions rapidly and effectively, compared with survey-based methods.

To determine the operators’ strengths and shortcomings in the delivery of transit service, it is crucial to evaluate bus transit service performance from the viewpoint of the consumer. This study highlights the priority features that demand immediate attention in service supply and assesses users’ levels of satisfaction. A questionnaire was used to gather information from 500 respondents, and models for Factor Analysis, Customer Satisfaction Index and Importance Performance Analysis were used to assess the data. According to the results, clients were quietly satisfied with the service they received in 55% of cases. It suggests that the city’s transit system needs immediate attention if it wants to increase passenger satisfaction ratings above the existing level. Nine service quality attributes were identified by IPA’s analysis as belonging to quadrant one, which is a quadrant with high importance but low performance. As a result, the study recommends transit service providers, local governments, and other interested parties concentrate and allocate their resources on enhancing transit services that emphasize the qualities found in the first quadrant.