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  • 大學院校行政人員角色認同、組織認同、衝突類型對其衝突因應行為影響之研究
  • https://doi.org/10.6846/tku.2010.00137Copy DOI Icon

大學院校行政人員角色認同、組織認同、衝突類型對其衝突因應行為影響之研究

  • Jan 1, 2010
  • 鄧宜欣
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Abstract

This research emphasizes at how do role identity, organization identity and types of conflicts influence universities staff’s conflict coping behaviors. By literature exploring and using empirical survey methods with the four universities staff’s in Taipei Taiwan, we investigate factors that affect the conflict coping behaviors, and various relationships among demographic variables, universities staff’s conflict coping behaviors and other variables. This research enhances the management level and related units to put more emphasis and values on conflict management, and help improving ability of universities staff to process conflict properly. This research adopts the convenient questionnaire survey and the samples are universities staff of four universities in Taipei Taiwan. The valid samples are 204 employees. We use factor analysis and cluster analysis, and we divide samples by role identity into two groups “high role identity” and “low role identity”, and divide organization identity into two groups “high organization identity” and “low organization identity” ,and divide types of conflicts into two groups “task conflict” and “ relationship conflict ” , and we also divide conflict coping behaviors into five groups “domination ”, “collaboration”, “compromise” ,“avoidance” and “accommodation”. The main results showed as follows: 1.There are significant differences in conflict coping behaviors of the universities staff by different role identity and organization identity. 2.There are significant differences in conflict coping behaviors of the universities staff by different organization identity. 3.Role identity, organization identity and types of conflicts of universities staff causes significant impacts on conflict coping behaviors. 4.The organization identity of universities staff causes a significant positive impact on conflict coping behaviors. 5.The types of conflicts of universities staff causes a significant impact on conflict coping behaviors. 6.Employees with different demographic variables will have differences in some dimensions of role identity, organization identity, types of conflicts and conflict coping behaviors.

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